Big Bus Tours New York Reviews 

I previously purchased the classic ticket online & down loaded your app. On April 12, 2019 we arrived in midtown Manhattan & wanted to immediately get on a Hop on Hop off big bus tour. We saw several big buses but finding the stops was a little difficult. None of the buses were stopping at the map or app stop that we had chosen to use. We finally decided to walk to the start of the route and Start the tour. While on the tour we found out from the guide that the routes are changing and the app and map stops are not accurate.

Bus tour is by far the best way to get a good overall tour of the main sights and learn a lot of very interesting information along the way. Having the live commentary makes a huge difference to the whole sightseeing experience and I would recommend it as a way to see the big cities to anyone. The big bus tours seemed to do a really nice job, the live commentaries were very informative and amusing. The New York traffic made things a little slow going at times, but that isn’t their fault and the guide filled in all the time with interesting facts and history. Big bus app was OK but the built in map didn’t seem to be accurate in locating the buses so you were never quite sure if/ when one would turn up. Also there could have been more buses, very frustrating waiting at a stop and seeing all the other bus tour companies going by.... Overall we were pleased with the experience and foind it a good way to get around while learning a lot at the same time

So easy to use

Our Tour guide Sherwood was great. Information after booking from BigBus was unclear.

Have used Big Bus in Hong Kong and Sydney, Australia. Excellent service. New York was equally as good. Knowledgeable tour guides who made all on board feel welcome.
As a London taxi driver I've always advised first time visitors to take a Big Bus tour to orientate themselves and get an intial feel for the city. I'm glad to see that service appreas to be world wide

as you would expect, more busses would be better. Other company busses seemed to roll by as we waited for the Big Bus. When on the bus, it was a nice experience. Tour guides were informative and engaging.

A giant waste of money. It is not clear where stops will be. The two maps we were handed listed different stops. Which were both different than the app. A stop at Chevys? There is no Chevys. Other bus tour companies have employees EVERYWHERE guiding people where to go. Big Bus? We couldn’t find a single one. Take it from me, don’t spend the money. Take an Uber or the Subway from location to location you want to see. Much easier. And probably cheaper!

Overall a good experience - minimal wait times however rain did suck but that is nature..... overall great drivers and tour guides!

Very rude tour guide and agents. Customer service is not any better. Skip this company and go with another company or walk. The issue was never resolved even though the company said it was.

This was a great way to see the sites

Excellent way of seeing the whole of Manhattan. The only disappointment was the unreliability of the Big Bus App. The map was accurate, but buses could not be viewed in “real time” as advertised. Once this is improved I would give a rating of 5 stars.

Very well informed and easy to hop on and off!

Had excellent informative tours...especially liked tour guide Mark ..
He was funny...'not to shabby'. Did the deluxe package and well worth the money.

The tour guide was funny at times and grumpy at other times. Tour was okay. I have done many hop-on/hop-off bus tours and unfortunately on this occasion, I concluded that I should have chosen a different experience

Honestly I was not overly happy with my experience...more of a mixed review. For the amount I paid for it, I would hope that I don’t wait for a bus with my young family in the freezing cold for 20 min to be told the bus is full and would have to wait minimum 30 more minutes!! I didn’t end up being able to do the uptown tour because it was always full so didn’t get my monies worth! Very upset over the entire thing!! Plus the one bus had advertising over the windows so you couldn’t even see out of them? That doesn’t make sense to me why you would do that!!
But the tour guides themselves were very nice and I enjoyed them when I got a chance to use the bus!

Great tour, and the staff was very nice and helpful in the evening and they have a nice variety

Enthousiastic guides telling lots of information about New York. Not very clear where to hop-on and hop-off. Signs are hard to find.

I was traveling with a group of ten people, and it was difficult for us to even get on a bus. We waited at one bus stop for over thirty minutes while at least five buses came and went, and there was no room for us on any bus. I realize that we came to New York at a busy time, but we were frustrated because we had paid for this service thinking we would use it as a main form of transportation during our trip. Finally, we walked to the first stop on the red line and we were able to get on there. I wish one of the Big Bus Tour representatives who watched us wait and wait and wait would have given us this recommendation. Many people were not getting off at that stop because they wanted to ride through the whole tour.

Holiday in New York We bought a 3 day pass with entrance to 5 attractions. However when we arrived at these attractions the Big Bus voucher was not a ticket but a voucher. We then had to queue to exchange the voucher for a ticket and then get in line to enter. The worst was the Liberty Island ferry at the Statue of Liberty. 45 mins to exchange the voucher for a ticket then 3 HOURS to get on the ferry. What a waste of our holiday time. When we got to ground zero told it was a 1 hour queue to get a ticket with the voucher then a 2 hour queue to get in the museum. Gave up had enough by then.