Big Bus Tours Miami Reviews 905

This is absolutely the worst Hop On Off bus company every!! First there was NO air on the full bus, it was 100 degrees outside! The only person that had air was the driver! Ridiculous!! The company didn't apologize or offer another bus!! The lady at Bayside Market was hateful and rude to people trying to get on the bus!! There were about 10 people who got off and she kept screaming at the people the bus was full and they would have to wait another 30 minutes for the next bus! Again, that is ridiculous to be so hateful and rude, eapecially when there were OPEN seats!! The last straw was when we had to call a Lyft to get us back to Bayside in time to get our ride to the airport! We arrived at Stop 7 at 1:20. We were told the bus would pick us up at 1:30. After waiting until 1:50, we decided to do Lyft. By the time our ride picked us up at 2:10, there still wasn't a Big Bus in sight!! Absolutely unacceptable! I will post this review on as many platforms as I can to make people aware of the horrible customer service, attitudes, and time management!! What a waste of money!!!

We bought 4 overpriced tickets for Miami tour. We brought our two little girls, 4 and 8. Really excited to go on the bus. We were there for the first pick-up in the morning and the bus was full. The driver said it would be 20 minutes for the next ride, but it took 45 and that bus was full too and so was the third bus. Very unpleasant and clearly over stressed drivers. This is a clear scam. Customer Service chat took over 30 minutes and they tried to convince me to accept an additional day (for a tour you can never get on, really?!?) and then a voucher for any coming trip (really? For a vendor I never want to use again?!?). Then they escalated it for a refund and it will take 24 - 48 hours before I hear back again. Total scam and our last day of vacation was ruined and we have two extremely sad and disappointed girls. Absolutely unacceptable- shame on you!

Total shambles. They say there is a bus every 30 mins.

They took us to Little Havana, which took 20 mins from the pervious stop, that was ok. However after visiting for just less then an hour we returned to the bus stop.

We were then stuck there waiting at the bus stop for nearly 2 hours. They only had 2 buses showing on their tracking app, none coming our way. We eventually had to get an Uber to get us out of their.

AVOID or skip the Little Havana.

This has by far been the most terrible and unfriendly bus travel I‘ve EVER experienced. They are as far away from professionality as the south pole from the north pole. The workers behave like absolute beginners in what they‘re doing and the don‘t appreciate you as a customer. They‘re friendly until they recieved the payment for the tour. Afterwards they behave like ******, absolutely ignorant and annoyed. If you don‘t need to do the sightseeing tour with big bus Miami, don’t do it! Choose someone else.

On top, the bus has got NO climate system and it’s so hot outside. If you don’t get a seat at the roof, you‘ll be cooked like a nice spaghetti. Wow, this is a bad bad company.

Our buses had no air-conditioning and no windows to open in the lower level! It was a sauna in there! I saw a response to another review that said the reviewer could have just waited for the next bus! What nonsense! This just made for more people from previous stops on the next bus and no room on the next bus. The company should have brought in another bus.
The driver said we could only take a headset if we were doing the entire loop in 1 trip, so no hopping off if we wanted to listen to the recorded info.
Based on other hop-on-hop-off experience in multiple countries, this was the worst ever and a total waste of money! We ended up taking an Uber from Little Havana to South Beach and the driver pointed out many things. No more Big BUST for us!

trip on old and dirty buses, 2 stops very boring 1 in a Cuban restaurant (30 minutes) 2 in a Cuban neighborhood, there is absolutely nothing to do or see there.
The cruise takes place on an old ship on which participation in TIMESHARE is offered, do not be fooled in their timeshare lottery, they will sell your personal information

We were very disappointed, because we waited very long for the bus.
We couldn't hop on the first bus because it was overcrowded.
Afterwards we waited for one hour till the next bus arrived.
So it wasn't possible to visit lots of sights. We have very good experiences in other big cities with Big Bus, but in Miami we can't recommend it. Probably they sell too many tickets for only less buses.

5 hour trip 3 hours driving. Arrived at Everglades park, 30 mins waiting around. Nothing organised, nothing coordinated. It was literally like a random gug decided to drive the bus and see what happens.
Waste of a day of the holiday.

Missed the bus because driver took off minutes before it was scheduled to. Frustrating to see the bus taking off before scheduled from the distance. If anything, driver should allow a couple minutes after scheduled time before taking off. No refund by Big Bus provided. Frustrating!

Bought tickets through Viator for the everglades tour leaving Miami beach at 9am. Arrived 15 minutes early, the driver scanned our ticket (which clearly said 9am) and said our bus left at 8.30am. We were then provided with a receipt which said our bus was at a completely different time again (9.05am) in a completely different location. Absolutely shocking. If I don't get a full refund I will be leaving negative reviews everywhere for this company.

We went on the Everglades tour today with driver Santiago, what a nice guy who looked after all of his passengers so well and his humour kept us all on our toes.
The trip was very good however the Miami traffic and getting us there was a nightmare but this was out of control of the tour company.
My only negative comment would be the guy who was taking our names, getting us to sign a disclaimer and issuing wristbands was not at all approachable or user friendly, this was a shame as he is frontline for the company.
Over all not a bad experience . Thank you😁

Ils nous ont menti sur la durée afin de nous vendre le ticket, on a du quitter le bus au milieu du chemin (ticket acheté à bayside). L'air conditionné fonctionne très mal dans le bus

Bad, Bad Bad!

I understand a raining day in Miami, but waiting 1 and a half hour for the next bus, which was again packed like sardines, was beyond rude, unprofessional, and simply unsafe for everyone involved in the ride. Of course, the driver was rude, clueless, and unprofessional. We were relying in the professionalism of the company when we asked that probably was going to be a raining day... I can read a radar weather map... but, the idiot of the day in charge told us that everything was going to be well. Uber was the answer in the end.

The tours ran on time. However, the narrative was poor and didn't describe what we were seeing; only music played for 75% of time on the trip from Miami South Beach to the end stop in Miami. And on the way back the audio didn't work at all - it would click in for two words and then go back go Music. Very disappointing.

We have waoted 2 hours for a next bus to come and that one stopped again bacause of ??? NEVER AGAIN, not reliable

Driver was not the most helpful person, but other than that, great sightseeing.

Rude driver. Several other passengers made sexual advances toward me. Would not recommend.

Poor experience. A spectacularly rude driver beyond belief. Traffic. Heat. Didnt get off as felt we would be queung for ages when we returned based upon the numbers queueing at bus stops. Dont waste your money. Seek out other tours.

it was ok. not worth it though

We got a two day Premium tour, that comes with the boat tour. I am a Miami resident, but thought that the Hop on and off with the double (open) deck would be a great (and safe) way of showing the city to my family that was visiting. I do understand that we took the tour on a super busy week (between Christmas and New Year) but boy, what a huge disappointment and annoyance it was. First, we arrived at Bayside to start the tour almost one hour prior to the 10am starting time of the tours. It was already packed (not the company's fault) but to make things worse, there was no direct information or visual aid to help us find what was going on. We had no idea that we needed to redeem the tickets prior to boarding the bus (which makes no sense because we already had our QR codes), and after talking to 3 different people in 3 different lines, someone finally SCREAMED at us that we could do it in the bus line and that we had to run before we missed the bus. We (literally) ran to the bus, the driver printed out our tickets that contained the bus QR code and, on the bottom, the boat tour ticket. We did two full circuits with the bus and by the time we tried to board the bus in Miami Beach, to get back to Bayside, we had people invading the bus and passing in front of us. The poor bus driver was terrified, and there was no other team member onboard to help her (the busses in the morning had the driver and another helper on it). We had to make a huge scene so a family that was waiting for over two hours (with 3 busses going by and not allowing them to go in, because there was no seats available) could board. Little we knew that that was the last bus of the day and we wouldn't be able to make it back if we had missed that bus. After all that, we came back the next day and tried twice to board the bus, but the lines were impossible, and the screaming crew was extremely rude and incoherent about the waiting timing for the next busses. They tell you that the next one is 30 min away, just for another crew member scream to the line that there will be no other buss for another hour. So we gave up on taking the bus on our second day (for which we paid for) and went to the boat line. We saw the lines before and knew it would be crazy, so we got there 1 hour before the next departure time. After waiting in line, before we were about to get in, we learned that we actually needed to redeem the ticket, AGAIN, at the boat company boot. No one, at any time, told us that, and there is no place where this information is available. But wait, not only we needed to redeem the tickets, we had to SCHEDULE the tour. And the only available times were at night, so we were stuck for another 4 hours at Bayside waiting for the boat tour, not being able to take the bus because they were late and no one was giving us any info about their schedule. The biggest problem, besides the lack of information available anywhere, is how the crew treat the clients. I was never, ever, screamed at like that, by anyone, much less a service provider. I've done these tours (double deck hop on and off bus) more than 10 times across USA and other countries, and never saw anything like it. I could forgive the delays and lines, because they can't control that, but the miscommunication, the lack of information available ANYWHERE, and the rudeness of the crew are unforgivable. Money wasted.
PS: the bus tour is nothing special, but the boat tour is really beautiful, and going at night actually gave us the chance to see the city's skyline in a very beautiful way. The use of masks were not reinforced anywhere, in the bus or boat, so if you want to be safe, you better avoid it.