I have a very bad back and I find I can now enjoy a more comfortable and longer sleep without pain although it is taking time for my back to adjust. But after three nights I am experiencing less disco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.3
Excellent
629 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Highly recommended
The bed is exactly as expected.
Medium firm for back support.
A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised delivery and setup as per my online purchase. Thank you 😊
17 May 2026
Excellent service and fast delivery
18 May 2026
Very easy to deal with
Very easy to deal with. Great communication through out. I got a bed for myself in Hastings and a bed for my nephew in Auckland. Both expetiences were top notch. Thanks
17 May 2026
Reply from Beds4U New Zealand
Hi Mark,
Thanks so much for your kind feedback!
We’re really pleased to hear both your Hastings and Auckland experiences were top notch. It’s great to know the process was easy and communication was clear throughout.
We truly appreciate your support and hope you and your nephew enjoy your new beds!
Regards
Beds4U Team
I know the bed was on sale but I was a…
I know the bed was on sale but I was a bit disappointed on the mattress as it was so hard like a board under me so I spent another $200 on buying toppers to be able to sleep comply, buying online can be a bit hit and miss.
15 May 2026
Reply from Beds4U New Zealand
Hi Jocelyn,
Thanks for taking the time to share your feedback - I’m really sorry to hear the mattress didn’t meet your expectations.
If you’d like, we can take another look at the model you purchased and talk through whether there are softer options that might better suit you next time. We’re always happy to help guide you so it’s a better fit before you buy, especially with online orders where it’s harder to test in person.
Let us know how you’d like to proceed, and we’ll do our best to help.
Regards,
Beds4U Team
Nelson store
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about
However, it was expertly sited without any fuss or damage.
I must applaud the delivery team for their efficiency, communication and service.
I would not hesitate to return to the Nelson store, as they are the definition of " customer service"
Fantastic!!
Graham Webster.
25 May 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Graham,
Thank you so much for taking the time to share this feedback. We’re really pleased to hear your sofa bed delivery from our Nelson store went smoothly, especially getting it into a tight space without any issues.
We’ll make sure to pass your kind words on to the delivery team and the Nelson store team — they’ll be delighted to know their communication, care, and efficiency made such a positive impression.
We truly appreciate your support and look forward to seeing you again in the future.
Regards
Beds4U Team
Imperial Gel Purchase
I do not usually leave reviews but the service from Beds4U genuinely deserved one.
From the very beginning, the team was incredibly helpful, informative and patient.
I had quite a few conversations with them around different mattress options, headboard colour choices and what would suit our needs best.
At no point did I feel pressured. They actually took the time to understand what we were looking for and guided us properly.
The communication throughout the process was excellent and every question I had was answered clearly and honestly. You can tell they genuinely care about customer satisfaction rather than just making a sale.
The delivery team was also fantastic. Friendly, professional and very helpful during delivery and setup which made the whole experience smooth and stress free.
Overall, exceptional service from start to finish and I would happily recommend them to anyone looking for quality products backed by people who truly care about their customers.
15 May 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Snandan,
Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear your experience with Beds4U was so positive from start to finish.
We really appreciate your kind words about our delivery team — they’ll be delighted to hear this feedback.
We truly value your recommendation and your support, and we look forward to helping you again in the future.
Regards
Beds4U Team
my desk turned up damaged not what you…
my desk turned up damaged not what you expect when buying new.
13 April 2026
Reply from Beds4U New Zealand
Hi Tobi,
Thanks for letting us know, and I’m really sorry to hear your desk arrived damaged — that’s definitely not the experience we want for our customers when purchasing something new.
We’d like to get this sorted for you as quickly as possible. Could you please contact your nearest Beds4U store or our customer service team with your order details and a photo of the damage? We’ll look into the best solution right away, whether that’s a replacement, repair, or other resolution depending on the situation.
We appreciate you bringing this to our attention and we’ll make sure it’s taken care of properly.
Regards
Beds4U Team
great staff at Waipapa
great staff at Waipapa, efficient communication and timely delivery
14 April 2026
Reply from Beds4U New Zealand
Hi Glen,
Thank you for your wonderful feedback! 😊
We’re so pleased to hear you had a great experience with our Waipapa team. Providing efficient communication and timely delivery is something we pride ourselves on, so it’s fantastic to know we delivered on that for you.
We truly appreciate your support and hope you enjoy your new bed for many restful nights to come!
Regards,
Beds4U Team
Reply from Beds4U New Zealand
Hi June,
Thank you for your wonderful feedback! We’re so pleased to hear you found the online purchase process easy, delivery fast, and that you’re loving your new bed.
Thank you for choosing Beds4U — we truly appreciate your support and hope you enjoy many great nights of sleep ahead!
Regards
Beds4U Team
Mediocre service
The store did not email or ring me to let me know bed was definetly there for pick up date for my online order. I sent an email on the day and rung the store on the day neither were answered. I even left a message on answer phone that wasn't answered. When I went into the store the service lady half way through a sentence stopped me picked up her personal cell phone answered it. Told the person she would have to ring them back and then proceeded to serve me. She was able to find the bed and showed me where it was to collect. But overall based on this service I would not recommend to others.
14 April 2026
Reply from Beds4U New Zealand
Hi Sara,
Thank you for your feedback, and we sincerely apologise for the experience you’ve described. We understand how frustrating it must have been not receiving timely communication regarding your order and the difficulty in reaching the store on the day.
We also apologise for the oversight. As Papakura is currently running End of Lease Sale, some of our sales team may be a bit confused with the offer structure, although this should have been offered at the time of purchase.
Your comments regarding the in-store service and communication have been noted and will be addressed with the team to ensure this does not happen again. We appreciate you bringing this to our attention, and we’re glad the team was able to locate your bed for collection, but we agree the overall experience should have been much better.
Thank you again for your feedback.
Regards,
Beds4U Team
Shop staff and manager were great to deal with.
Shop staff and manager were very accommodating in the Palmy store.
Need to be a bit clearer with their promotion on their website 'Spin and Win' as it doesn't state if it is in shop purchases only or online as well.
12 April 2026
Reply from Beds4U New Zealand
Hi Scott,
Thank you for your feedback! We're delighted to hear that our team at Palmerston North looked after you so well.
We also appreciate your comments regarding our Spin & Win promotion. Clear communication is important to us, and we'll certainly review the wording on our website to make the details clearer for future customers.
Thank you again for your support, and we hope you enjoy your new purchase! 😊
Regards
Beds4U Team
Very happy with the bed purchased
Very happy with the bed purchased. In-store and the Delivery team, thankyou for your Awesome customer service and help!
12 April 2026
Reply from Beds4U New Zealand
Hi Sileye,
Thank you so much for your kind words! We're delighted to hear you're so happy with your new bed. It's wonderful to know both our in-store team and delivery crew provided you with awesome service and support. We truly appreciate your feedback and thank you for choosing Beds4U. Enjoy many restful nights ahead! 😊
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Simon,
Thank you for your wonderful feedback! We're so pleased to hear you had a great experience with our team and that you're happy with your purchase. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Beds4U Team
I’m extremely disappointed with my…
I’m extremely disappointed with my experience at Beds4U.
I purchased a bed and mattress on 25 January 2026 from the Lower Hutt store, clearly informing the sales team that I would be moving into my new home in the last week of March or the first week of April. Despite placing the order well in advance, as of 28 April 2026 my order is still incomplete.
While the bed base and mattress were delivered on 17 April, the delivery included the wrong bed base legs (photos attached). To date, the correct legs have not been provided. In addition, the headboard and pillow protectors listed on my invoice are still missing.
What’s most frustrating is the lack of communication—there has been no update or follow-up from the Lower Hutt store or the company.
This has been a very poor customer experience. Unfortunately, this will be my last purchase from Beds4U, and I would not recommend them based on this experience.
17 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Sineth,
Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had with your order. This is not the standard we aim to deliver at Beds4U, especially around communication and order accuracy.
We will immediately:
1. Prioritise sending out the correct bed base legs to you as urgent replacement
2. Investigate and confirm the status of your headboard and pillow protectors
3. Follow up directly with the Lower Hutt store and our delivery team to understand where the breakdown occurred
4. Ensure a team member contacts you with a clear update and delivery timeline
I also want to sincerely apologise for the lack of communication you’ve experienced. That should not have happened, and we will be addressing this internally.
To speed things up, could you please send your order number and best contact details along with the provided information to customerservice@beds4u.co.nz?
We’ll treat this as urgent and make sure it’s resolved properly.
Regards
Beds4U Team
Beds great but don’t trust their deals
Beds great but don’t trust their deals. Our beds arrived without the promised delux set. We went in to store to ask why and that we didn’t want to use beds without mattress protectors. I also got rid of old pillows and the beds being 2 long singles we were meant to get sheets. The man gave us some cheaper pillows and mattress protectors that we only KS. He said when the correct ones arrived we would still get those too. A month later and we had to chase them up. One of their staff just dropped off sheets. Nothing else. When I questioned him he argued and said they were no longer in stock for others things and we already got stuff so that’s it. The sheets were from Bed bath and beyond and way cheaper than the deal we had signed for. If they are going to run out of stock they should not put them with a deal upon purchase. Then lie that the sheets have arrived but they are not even their brand but cheaper ones. Also flannette which I can’t use. If I had known they were going to make us just do with cheaper lower quality pillows and mattress protectors I would have waited until they sorted it or would they have come from another brand too 🙄 I have neck problems and need a proper supportive pillow. We also would of liked mattress protectors that fit properly . Edited to add, sheets got were from a store on sale $47. Once promised were way more. Spent thousands on a bed and that was our deal wow never again. Won’t be getting our other beds upgraded here
23 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Shelly,
Thank you for your feedback. I'm sorry to hear that your experience did not meet expectations.
We're pleased to know that you're happy with your beds, however I understand your frustration regarding the promotional items and the communication surrounding them. The situation you described is certainly not the level of service we aim to provide.
I would like the opportunity to look into this further and review what was originally included with your purchase, as well as what has been supplied. Please could you email your invoice number and contact details to customerservice@beds4u.co.nz
? Once received, a member of our team will investigate this matter and work towards a suitable resolution.
Thank you again for bringing this to our attention.
Regards,
Beds4U Team
Mixed review
I was so excited for the sale and getting the matress . The Matress took a month to arrive , unfortunately without the lavender pillows that were part of the sale and no extra communication to my email after . And now the matress is makjng catching spring noises each time I get out of bed ,
I don’t think I would purchase again after being so excited getting a new matress after 9 years.
17 November 2025
Reply from Beds4U New Zealand
Hi Ray,
Thank you for sharing your experience. I'm sorry to hear that your excitement about your new mattress was overshadowed by these issues.
We'd like the opportunity to investigate this for you and make things right. Please email your invoice number and contact details to customerservice@beds4u.co.nz
, and our team will look into both the missing promotional items and the concerns with your mattress.
Thank you for bringing this to our attention. We appreciate the opportunity to assist.
Regards,
Beds4U Team
Easter hamper.Thank you so much for my Easter prize…
Thank you so much for my Easter prize of a gorgeous basket of Easter goodies.
The mattress I purchased is absolutely comfortable.
10 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Kathy,
Thank you so much for your lovely review. We're delighted to hear that you're enjoying your new mattress and that it's providing you with such great comfort.
We're also so pleased that you loved your Easter hamper - it was our pleasure! We hope you enjoyed all the goodies.
Thank you again for choosing Beds4U. Wishing you many wonderful nights of sleep ahead.
Regards,
Beds4U Team
Didn't display lead tine of 4 weeks
Didn't display lead tine of 4 weeks. Had it as stock clearance which was a lie if you dont have stock. Didn't refund me money for a month. The whole process was terrible. Worst customer service I have ever worked with. Zero stars
15 March 2026
Reply from Beds4U New Zealand
Hi Greg,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We completely understand your frustration regarding the lack of communication around the lead time, the stock availability, and the delay in your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.
Your feedback has been taken seriously and will be shared with our team to ensure we improve both our communication and processes moving forward.
If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly.
Regards
Beds4U Team
Still waiting on my order
15 March 2026
Reply from Beds4U New Zealand
Hi Amy,
Thanks for your message, and we sincerely apologise for the delay.
I’ve checked on your order and it’s currently being followed up with our team. We understand how important this is and are working to get an update for you as soon as possible.
We’ll be in touch shortly with more information. In the meantime, please feel free to reach out if you have any questions.
Thank you for your patience 😊
Beds4U Team
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