Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
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Review summary
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Reviews shaping this summary
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
We found Beds 4 u purely by luck one morning while having a coffee at a local café. Our youngster son needed a trundler bed and they had these so off we went to visit the Napier store. We were greeted... See more
Company replied
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.2
Great
656 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
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Great communication
Website was easy to use, communication was awesome with the team to organize delivery day and then the delivery people were awesome with communication as well to tell me when and even brought it inside for me. Purchased the bed for my pre teen and she loves it
17 August 2026
Reply from Beds4U New Zealand
Hi Ashleigh,
Thank you for your kind review.
We’re really happy to know that you were pleased with your purchase and the service you received from us. It’s always nice to hear that everything went smoothly and that you’re pre teen loves her new bed.
We truly appreciate you choosing Beds4U and sharing your experience with us. Your support means a lot to our team.
Thanks,
Beds4U Team
Unfortunately this is a bad experience…
Unfortunately this is a bad experience for us. We bought a bed from Hornby, Christchurch many weeks ago and waited until on the delivery we were told that it needs to delayed by another 2 more weeks. If we don't call them and ask for an update then we wouldn't know when will it arrive. Please be careful with this and don't be tempted with their free delivery.
10 September 2026
Unprompted review
The delivery was prompt and they did…
The delivery was prompt and they did great with getting it into the home without making a mess. The bed is comfy. The women we spoke with in store was knowledgeable and able to assist us with exploring a purchase of a bed. She was knowledgeable on what beds were the equivalent of the ones we had seen online so we could feel what they were like before purchasing. She also knew how much delivery was and explained when it would be delivered as well as any extra fees of we needed a bed removed as well. 100% would recommend others to purchase from here.
13 August 2026
Reply from Beds4U New Zealand
Hi Stewie,
Thank you so much for taking the time to share your experience with us.
We’re really grateful to know that you were happy with the service you received and with your overall experience with Beds4U. It’s always lovely to hear when our customers are happy with their purchase and the service along the way.
Thank you for choosing Beds4U and for recommending us to others. We truly value your support and are grateful you took the time to share your experience with us.
Thanks,
Beds4U Team
Good service
Good service, reasonable delivery time.
Great customer service.
Great bed, really comfortable.
11 August 2026
Reply from Beds4U New Zealand
Hi Michael,
It’s lovely to know that everything came together so well for you, from the service you received and the delivery timeframe to the comfort of your new bed.
The happiness with your experience received means a lot to us. And, we’re especially pleased that you’re finding your new bed comfortable and enjoying your purchase.
Thank you for choosing Beds4U and for sharing such a positive reflection on your experience. We hope your new bed continues to give you the comfort you deserve for many nights to come.
Thanks,
Beds4U Team
The guys that delivered the bed were so…
The guys that delivered the bed were so helpful and considerate
15 August 2026
Reply from Beds4U New Zealand
Hi Sue,
It’s especially encouraging to know that our delivery team made such a thoughtful impression during your delivery.We want every customer to feel comfortable and well supported when their new bed arrives, and it’s lovely to know that this was your experience.
We’ll be sure to let the delivery team know that their care and thoughtfulness were noticed. We’re sure it will mean a lot to them to know they made the process that little bit easier for you.
Thank you for choosing Beds4U and for taking the time to let us know how everything went.
Thanks,
Beds4U Team
Our bed still has not arrived...
15 August 2026
Excellent communication and easy to…
Excellent communication and easy to look on their website as well.
13 August 2026
Reply from Beds4U New Zealand
Hi Clare,
Thank you for taking the time to share your feedback.
We’re really pleased to know that you found our communication excellent and that browsing our website was easy and straightforward. Making it simple for our customers to find the right products and get the information they need is an important part of the experience, so it’s great to know this made your experience with us a positive one.
Thank you for choosing Beds4U and for sharing your experience with us. We truly appreciate your support.
Thanks,
Beds4U Team
Had to buy a headboard...
Had to buy a headboard due to a fire, salesman was good, informed me that it would be about a month wait as the june container had already arrive which was fine as I was purchasing well before I needed. I didnt pay for delivery as I was going to pickup. When it did arrive I didnt have the free time to go pick it up as it was a 4 hour round trip so I asked if it could be delivered and again wasn't a problem, so I paid the extra $149 on the 14th of July. Delivery was 24th-25th July at the earliest but I was working and it was still somewhat of a building site so this then became 6/7 august which then became 13th of august, which was one month after I paid a fairly hefty 149 for delivery..13th of august was almost over and no delivery, so I messaged the salesman. 2 hours later I get a message saying that he thought he'd left me a message but It was someone else (even though our communication was messaging not voice) , and that the truck was having a problem and had to go back. Ok it happens, this was a Thursday and he was getting back to me the next day with the new date and timings. Friday.. nothing, Saturday.. nothing. I messaged monday the 17th, No real excuse as to why he didnt let me know except he was working at other stores.. OK cool, and this prevented you from letting me know how exactly??? Anyway turns out new delivery is now the 24th.. seriously? You had an issue.. it happens but you know what, good customer service says you get it there ASAP, like the next week. Not a week and a half later especially when each customer has paid $149 for delivery, oh but he was given authorization to give me 2 very thin pillows. So over all a pretty average experience, unless you want something you cant get elsewhere, I'd recommend going elsewhere. Purchased 9th of June, received 11 weeks later. Communication poor (I shouldn't have to chase it), delivery poor (I shouldn't have to wait 6 weeks when ive paid $149). The delivery guys were great though!
24 August 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Brian,
We’re really sorry to hear about your experience, and we sincerely apologise for the delays and the lack of communication throughout the process.
While delays can occasionally happen due to circumstances outside our control, we completely understand that you shouldn’t have had to repeatedly follow up for updates, especially after paying for delivery. We appreciate your patience and understand your frustration with the extended wait.
We’re also pleased to hear that our delivery team provided a positive experience once the delivery took place.
Your feedback is important to us, and we’ll be passing this on to our team so we can review what happened and improve our communication and delivery process moving forward.
We’re genuinely sorry that your overall experience fell short of the standard we aim to provide, and we appreciate you taking the time to share your feedback with us.
Thanks
Beds4U Team
I was extremely disappointed
I was extremely disappointed with our experience with Beds 4 U today. We ordered 2 new mattresses at the local home show to fit our adjustabed. After being assured that the mattresses would fit, they arrived today (late delivery) . They are too wide and now we are told they don’t make them smaller and we won’t get all our money back! The salesman fully understood our requirements and we feel they haven’t delivered so we should get a full refund. Very poor all round. Up date, we have finally managed to get all our money back after some negotiation
17 August 2026
Unprompted review
Not the best experience...
Not an up front experience. Attracted by the sale pitch on the interwebb. Up to 60% off, free delivery, etc... Ah Not the mattress and protector I chose, Had to come from Auckland by sea, 3-4 weeks to Christchurch. The free delivery (which should of read SHIPPING) only applies if you spend over $1000. Started badgering me for feedback starting a week before I even got the purchase. Then the exciting day comes, a Friday, I strip the bed down to the bass, the mattress comes looks good, they take the old mattress away for $60. Yay, I'll go and unpack my new mattress, uh-oh, no protector that was $111 extra. The reply I got by e-mail was... Pick it up on Monday from the Christchurch shop on the other side of town... So now I'm left feeling really unsatisfied...
11 July 2026
Reply from Beds4U New Zealand
Hi there,
We’re really sorry to hear about your experience and, most importantly, for the frustration and inconvenience caused.
We completely understand why you’d feel disappointed, it is certainly not the experience we want for our customers. We also apologise for the timing of the feedback requests.
We genuinely appreciate you taking the time to share this feedback with us. We will be reviewing the process with our team and working on improving our communication, delivery process, and overall customer experience to ensure situations like this are handled better in the future.
Once again, we’re very sorry for the experience and appreciate your patience and honest feedback.
Thanks
Beds4U Team
Reply from Beds4U New Zealand
Hi Lynda,
Thank you for your kind feedback.
It’s fantastic to know that you were happy with both the service and delivery. .
We’ll be sure to share your feedback with the team. Your comments are genuinely appreciated and a great encouragement to everyone involved.
Thank you for choosing Beds4U, and we hope you enjoy your new purchase.
Regards,
Beds4U Team
We purchased a headboard online as…
We purchased a headboard online as couldn't get any service from other retailers in tauranga. We then popped into the store in Newmarket and had the best service from Sonia and added 2 x bedside tables to our order.
13 July 2026
Reply from Beds4U New Zealand
Hi Lynley,
Thank you for taking the time to share this with us.
It’s great to know you were able to find the headboard you were looking for through Beds4U after having difficulty getting the service you needed from other retailers in Tauranga. We’re also very pleased to hear that your visit to our Newmarket store was such a positive experience.
We’ll make sure Sonia sees your kind words. It’s great to know that you felt well looked after and that her service gave you the confidence to add the two bedside tables to your order.
Thank you again for choosing Beds4U. We really appreciate your support and hope you enjoy your new headboard and bedside tables.
Regards,
Beds4U Team
Very happy with my bed and mattress.
12 July 2026
Reply from Beds4U New Zealand
Hi Janine,
Thank you for taking the time to share your feedback with us.
We’re delighted to know that you’re pleased with your new bed and mattress. It’s always rewarding to know that a customer is satisfied with their choice, and we appreciate you letting us know.
Thank you for choosing Beds4U. We trust your new bed and mattress will continue to provide you with the comfort you’re looking for.
Kind regards,
Beds4U Team
Service was great and very quick on…
Service was great and very quick on delivery thanks so much
11 July 2026
Reply from Beds4U New Zealand
Hi Susan,
We’re delighted to know you were pleased with the service provided and that your delivery arrived sooner than expected.
It’s always encouraging to hear when our team has made the process straightforward and convenient for our customers. We appreciate you choosing Beds4U and taking the time to share your experience with us.
We hope you enjoy your new bed and wish you many restful nights ahead.
Kind regards,
Beds4U Team
Great service and the delivery guys did…
Great service and the delivery guys did a fantastic job
11 July 2026
Reply from Beds4U New Zealand
Hi Dean,
It’s fantastic to know you had a great experience with us, and that our delivery team did such a great job on the day. We really appreciate you taking the time to recognise their effort.
We’ll make sure the delivery team sees your kind words. It’s always nice to pass this sort of feedback on to the people who helped make your experience a good one.
Thanks again for taking the time to support our team.
Warm regards,
Beds4U Team
Bed 4 u Napier are awesome!
We found Beds 4 u purely by luck one morning while having a coffee at a local café. Our youngster son needed a trundler bed and they had these so off we went to visit the Napier store. We were greeted by the loveliest lady behind the desk (Lindsay). We told her what we were looking for and Lindsay couldn't have been more helpful. We were blown away with the service, quality of the trundler bed we purchased and the next morning we turned up to collect the bed and the lovely Lindsay has it all wrapped ready to go. Highly recommend the Napier store (if you are a local) you won't be disappointed. See you again for another purchase 😊
25 July 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Rach,
What a lovely review to receive. Thank you so much for sharing it with us! It sounds like you were destined to find our Napier store while enjoying a coffee and ended up finding exactly what you were looking for.
It’s fantastic to hear Lindsay was able to help you find the right trundler bed for your son and make the whole experience such a positive one. We’ll definitely make sure she sees your kind words. Having the bed wrapped and ready for you when you came back the next morning is exactly the sort of extra care we want our customers to receive.
Thanks again and we’ll look forward to seeing you again when the next bed is needed!
Regards,
Beds4U Team
Easy to deal with held bed till we were…
Easy to deal with held bed till we were ready to collect.
17 June 2026
Reply from Beds4U New Zealand
Hello Rizz,
Thanks for the kind words. We’re happy we could keep the bed aside for you until you were ready to collect it. We know having a bit of flexibility around collection can be helpful, so it’s great that we could accommodate this for you.
Thanks again for your support it’s genuinely appreciated.
Warm regards,
Beds4U Team
I find the communication good
I find the communication good.
But I have emailed a few times regarding delivery as it was ordered well over a month ago and had no reply. It said between 2-4 weeks but its not getting delivered till between 4th and 10th August
22 June 2026
Reply from Beds4U New Zealand
Hi Tracey,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you’ve found our communication good overall.
We’re sorry, however, that you didn’t receive a response to your emails regarding your delivery. We completely understand how frustrating it would be to wait longer than the quoted 2–4 week timeframe without an update.
We appreciate your patience and understanding, and we’ll continue working on improving our communication and delivery processes to ensure customers receive timely updates throughout their order journey.
Thank you again for your feedback — we truly appreciate it.
Thanks
Beds4U Team
Bed Shopping Made Easy
Excellent, attentive service and we were presented with multiple options to suit our budget. Delivery options were sorted to save us money and the bedding all arrived when promised. Extremely efficient and great communication. As an added bonus, the beds are extremely comfortable to sleep in. Highly recommended for a very easy, positive shopping experience.
28 June 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Emma,
Thanks so much for the great feedback. We’re really glad the team could take the time to work through the options with you and find something that worked well for your budget, including making the delivery arrangements more cost-effective.
It’s also great to know everything arrived when promised and that the communication along the way made things easy. And hearing that you’re sleeping comfortably on your new beds is certainly the best outcome!
Thanks again for giving our team the opportunity to look after you we’re genuinely pleased we could make it such a positive experience.
Regards
Beds4U Team
Great service
Easy to complete purchase, delivery service was great and prompt. Would recommend this company and most likely will purchase from them again in the future when the need arises.
23 May 2026
Reply from Beds4U New Zealand
Hi Cherry,
We love hearing feedback like this! thank you for taking the time to share your experience with us.
It’s always great to hear when we’ve made the whole process simple for our customers, and we really appreciate the recommendation. Knowing you’d choose Beds4U again when the need arises is a lovely compliment.
We’re grateful to have been part of your experience and hope we’ll have the opportunity to look after you again down the track. Until then, thank you for your support and for choosing Beds4U.
Warm regards,
Beds4U Team
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