AXS UK Reviews 15,837

no, except that you are incredible nothing to add
have a nice day

First class response and the request was completed virtually instantly

Friendly competent quick assistant who sorted my tickets out quickly even tho it wasn’t simple. Thank you so much ☺️

I could not log in toy account to access my tickets for the Abba Voyage. It seems like a common issue purchasing outside of the UK and travelling there. I contacted the customer support and got this sorted out in less than 2 minutes in a professional and kind manner.

thank you very much, chelsea helped me get access to my tickets

Thank you very much Kat for sorting out my ticket.

Really helpful and friendly. Made me feel reassured and listened to. Thanks very much

Joe from AXS UK Customer Services was so helpful - he came back to me and helped me when I booked the wrong day for the show, and I was really panicking.

First class customer service, very friendly and helpful. Thank you again Joe!

Joyce solved my issue very promptly. Thank you

Thank you for your support!

Received help quickly without any issues. Thank you

Had a lovely and prompt experience purchasing tickets to BST Hyde Park from Joyce, she was very attentive and patient which is important to me as a disabled customer.

I’d made typo on my account and didn’t realise until I had booked some tickets, I emailed to change this issue and it was quickly resolved and put right, I was impressed with how quickly this was resolved and happy with the level of security checks in place to ensure it was me that was making the changes and not someone who may have hacked my account.

Prompt resolution of my concern

Absolutely terrible experience with AXS. The event I booked was cancelled on 1st May, and despite raising two service requests, both were closed without any resolution or even an update. Their customer service is completely useless.

The event has been rescheduled, but I cannot attend the new date, and yet AXS refuses to issue the refund I am entitled to. I have had to dispute the charge with my credit card company, and even now they have done nothing to fix the situation.

This is shocking incompetence from a company that handles large-scale events. AXS clearly does not care about its customers. I will never book through them again and strongly advise anyone considering their service to avoid them at all costs.

The app login is terrible but the lady was excellent. She resolved my problem quickly & politely. First rate.

It was a good experience overral
I would have like a more practical solution to my problem. The app was logging me out of nowhere and the concert is in 2 days. Im hoping to get my ticket from the o2 arena

Excellent customer service. Thank you, kept informed all the time. Very well done

Esther was lovely, very supportive.
Very patient too.
A truly lovely lady.
Thank you

I appreciate the help but I believe there's a script or something to follow so some of my questions weren't answered "properly" but I got there in the end. Really nice and relatively quick!