autovia.it - Linate Aeroporto Reviews 

Easy pick up and return.

When I went to pick up the car at Linate Airport, I had the Visa card that is on my profile with the broker. I was told it was not possible to pay with an Easybank Visa because it is not a "real bank". Nevertheless, I have been using that card, also to rent cars for years with no problem. THen when I agreed to take the full insurance package, suddelny that Visa card was accepted for payment. This is an unacceptable scam and I have rented with Autovia for the last time.

I strongly advise against renting from Autovia, Ecovia or Furgovia. Based on our experience, I would not recommend these companies to anyone.

We originally booked two cars through Booking.com for €313 each. We also purchased the most comprehensive insurance available through Booking.com because we wanted to avoid any problems.

However, when we arrived, we were told that the insurance purchased through Booking.com was not accepted directly by the rental company. We were then offered additional insurance from them for €544 per car.

We decided to take it because we did not want to risk being charged for damage that was already present on the vehicles. In the end, each car cost us around €857 instead of the original €313. Since we had two cars, we ended up paying approximately €1,714 in total.

Unfortunately, our concerns about the vehicle inspection turned out to be justified. When returning one of the cars, the employee pointed out scratches that were already present when we received the vehicle. Fortunately, I had taken a complete video of the car before driving it, which clearly showed that the damage was already there.

We also witnessed another customer who had only taken the insurance through Booking.com. They were extremely upset because they were being charged for damage they believed was already present on their vehicle and were then left to deal with their Booking.com insurance themselves.

The staff's attitude also made the experience much worse. The employees at the desk were extremely unpleasant and, according to my Italian-speaking friend, were insulting us during the conversation.

Our overall impression was that customers are put in a situation where they feel pressured to purchase additional insurance and potentially pay much more than the original rental price.

I genuinely do not recommend this company. If you are considering renting from Autovia, Ecovia or Furgovia, I would personally choose another rental company. Take detailed photos and videos of the entire vehicle before driving away, and carefully check exactly what your insurance covers.

For us, what initially looked like a €313 rental ended up costing approximately €857 per car. With two cars, that was almost €1,700.

AVOID AUTOVIA>
The company states mastercard,visa are cards they accept for deposit and placing a block amount if not buying their insurance.
Arrived Milan Linate airport.
But when you arrive your mastercard may not be acceptable. Any reward mastercard they say is unacceptable. Misleading terms and conditions.
this took place with 4 other customers who were there with prebooked rental bookings.
So you lose your deposit as a no show if you dont book. If you buy their super cover insurance then your card is now acceptable.
I hired cars for 40 years. Never had a problem before with card. Just a scam to make you pay 4 times the bait price that you booked. Took my card to 4 other on airport rental companys. No problem with my mastercard. AVOID. AVOID.

Fast Car Return procedure! But please offer less chinese ugly cars and run better more nice an more emotional EU Cars like VW or Fiat .

Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff

Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.

Before I go into the negatives of why you need to be careful when renting a car with Autovia, here are a couple positives:
- The car we had ran incredibly smoothly and had no issues when we returned it.
- The mileage was only 3000km so it was practically brand new.

Now here are the issues we ran into and something I would like to express about the Terms and Conditions which were not made clear to us before we collected our car - in which I will get into.
- So as part of the Terms and Conditions it states “A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (EUR1390.00)”. However what is not made clear in the T&C’s is that if some of your documents have MIDDLE NAMES in full - as well as first and surnames - it will not match in their system, and therefore will not process as you being the same person. This means when we arrived, we were told that we could not take the car out… and the only option we had was to pay a sum of £751.65 which covered full insurance coverage (including hail which did not make much sense seeing as it was in the middle of August).
- They told us to try and see if easyJet (the flight company we booked the rental through) could help us. Unfortunately there was nothing they could do.
- The gentleman that served us was upfront and impolite, and did not give us any opportunity to read through any T&C’s or documents when he told me to sign the documents to confirm insurance… And after charging us this unbelievable sum, he asked us to give him a 5 star review.
- I will say however, he did feel bad for us and offer a free upgrade vehicle.
- Just after we were told we couldn’t take out the car because of my credit card, another family ended up having the exact same issue with their credit card, so it seems like this is a very common issue that needs to be properly addressed and looked into.

Overall, the experience in the car was good, but I would advise anyone looking to rent a car with this company to act with great caution. Even if there is one slight issue with the credit card, you will be forced to pay a full sum of insurance to cover the issue.

2/5 Stars

AVOID. They charged us 200euros extra for arriving "late" to pick up our car. They didn't pick up the phone when we landed to inform them ans ended up giving our car away...

Great experience, good service at airport at pickup and the same at delivery. I got a better car than I booked. I rate the service 10 out of 10

Good car and pickup/dropoff when we fond where to go.

Milan airport had changed since our last visit and it was difficult to find the right place for both pickup and dropoff. Clearer instructions and signs would have helped us save time and effort.

We rented a car via booking.com in Italy. Autovia didn't accept our credit card, they didn't accept our debit card and we didn't get the car. We called their customer support (from EU, their support is in UK) this 15 min call cost us 50 EUR. We got no help and at the end got asked to rate their service (haha) after we got to know that we will not receive a refund for a car we didn't get.

We then had to come back to the airport and overpay for the car from another provider (luckly they had a car available).

To summarise: we lost~300 EUR and ~2 hours of our trip

My 8-day booking was cancelled even though I had already paid an 80% advance. The cancellation happened simply because I arrived 3 hours late for the pickup.
Their policies seem heavily biased against customers. After cancelling my booking, they attempted to rent the same car to someone else at nearly double the original price while refusing to provide a refund. Overall, my experience was extremely disappointing and felt unfair and misleading.

AVOID AT ALL COSTS - con artists - when arriving at the pickup desk . handed over my visa credit for the deposit and was told that they wouldn't accept it despite it being a compliant card according to my booking voucher ( Halifax clarity credit card). was told the only way around it was if i purchased there top insurance coverage at an additional 250euros. the same thing happened to 3 other members of the group we were in despite us trying multiple different credit cards.

My recommendation is the same as before never rent a car from this company. The saga continues, so Autovia think that a pinprick(not even a chip) on a windcreen justifies a charge of €842 when epoxy would easily repair for max of €100. Their Trust Pilot team suggested I contacted customer services who would assist with a more transparent approach. I will let you form your own view as to whether the Trust Pilot team just provide a platitude so they can say they deal with complaints within 24 hours and whether the customer services team are useful. All I requested is copy of the repairers invoice supporting the charge of. €842. Clearly it does not exist.

Dear customer,

As we already explained to you, the damage found at the return of your rental was not present on the list of the preexisting damages on the second page of the contract.

Furthermore, there were no notifications to our staff indicating different damages at the beginning of the rental. So, the damage is under your responsibility.

Please consider that our technicians have controlled your case, and they confirm that the original assessment of your situation remains unchanged.

Best regards,

Extreme nice service in the office! The staff member are great in supporting.

Great rental service, easy quick pick up

Great professionalism and running the extra mile when circumstances required.

The car I hired broke down mid-trip — it was stuck in 1st gear and unsafe to drive. I did the right thing: stopped, called for breakdown assistance, and followed Autovia’s instructions. They told me to pay for two long taxi rides (over €260 total) to return to Verona for a replacement car — which I did — and to claim the costs back later.

2 months later, no refund, no reply. They do not reply to emails or answer the phone. To make it worse, they even charged me €141 for fuel for the broken-down car that was towed away!

Nearly two months, multiple emails, and no response. This level of service and accountability is completely unacceptable.

What made this experience great was the clerk who assisted us at the Milan Linate airport. She was wonderful - very informative and assisted us with each step of the process of rental.