Austen & Blake Reviews 

I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per

Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.

Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!

We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection

I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to check the pieces and keep exactly what I needed without any pressure.

The rings themselves are classy, beautifully made, and feel far more premium than their price point. The craftsmanship is clean, the finish is elegant, and the quality is consistent across every piece I selected. A really reliable place to shop if you want timeless jewellery without the hassle.

Highly recommend.

Great service & very professional

No matter who meets you or speaks to you when in the store they are always polite, helpful and caring.

Lovely staff who have excellent product knowledge

Mia helped me pick the perfect engagement ring,Friendly and extremely helpful. Made the experience stress free and informative brilliant service.

Sale process and delivery went ok. My som bought their engagement ring with my visa card to hide the purchase.
2 months later my card is hacked via security breach of their site!
At least they emailed to say it had happened but we'll after the fact.
It's meant canceling the card and all of the associated hassle changing the details with setup payments.
Be very careful with personal details for this site.

Sara at the Chester branch was absolutely amazing, so welcoming and friendly. Sara made the whole trying on rings, suggesting politely which ones suit, but encouraging myself to make the choice. I would absolutely recommend Austen & Blake. An amazing selection with such lovely staff. Thank you again!

Florian was class from start to finish and everything in between.

Love the ring. It’s beautiful and I have had many compliments.
It arrived promptly, beautifully packaged and I’m delighted. Thank you

It was so easy to get exactly what I wanted and my ring is perfect!

From my very first enquiry through to after the proposal, Austen & Blake Jewellers provided an outstanding experience.

A special thank you to Haifa, who was fantastic throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure everything was straightforward and stress-free. Her support and attention to detail gave me complete confidence every step of the way.

The ring itself was absolutely beautiful, and the proposal couldn’t have gone any better. My partner was over the moon and absolutely loved the ring. It fitted perfectly, which made the moment even more memorable.

What impressed me most was that the exceptional service didn’t stop after the purchase. I returned for some additional advice, including help with insurance, and Haifa was just as welcoming and helpful as before. It’s rare to find such genuine aftercare and customer service.

I honestly couldn’t recommend Austen & Blake Jewellers highly enough. If you’re looking for a jeweller that truly cares about its customers and delivers an exceptional experience from start to finish, this is the place to go. Thank you Haifa!

Great service and help with finding the perfect ring. Friendly staff and clear explaination of why they recommend specific atributes to go for on the diamond you are selecting.

Very good service and direct contact. They help for the best solution (on your budget)

I recieved the ring i purchased today for my wife on our 10th year anniversary. She is over the moon. I can't believe the quality of the diamond. All I can say is austen and Blake you have definitely met my expectations. The order process was easy and delivery was very quick. I will definitely shop here again.
Thankyou

The jewellery is lovely but the customer service was really poor. We had an in store appointment and were told we would be emailed details and quotes for wedding bands we liked after trying different styles on, but they never got in touch with them despite me emailing and calling. The email updates for the engagement ring we bought in store were also very delayed (an email saying the ring was being made was only sent after the ring had actually arrived) to the point that we were genuinely worried the order had been lost even though we'd paid for it. Again, I had no replies from my emails to customer service and couldn't get through to anyone on the phone.