Prompt response to inquiry. Able to view and ride at showroom with excellent help from Preston. Efficient scheduling of installation and courteous knowledgeable installer..
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David St. John was very knowledgeable, answered all my questions, and scheduled my install to meet my timeframe before my surgery. Walter, the installer was an excellent representative of your company... See more
Company replied
Arrow Lift quickly responded to my plea for help. Following my 2nd hip replacement, I realized when I got home from the hospital, that I wasn't going to make it up the 15 stairs to my bedroom and ful... See more
Company replied
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift. The sales rep was also very... See more
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Company details
About Arrow Lift - Cleveland
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
23600 Mercantile Rd, Suite L, 44122, Beachwood, Ohio, United States
- 440-499-4370
4.6
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Prompt response to inquiry
Prompt response to inquiry. Able to view and ride at showroom with excellent help from Preston. Efficient scheduling of installation and courteous knowledgeable installer..
13 May 2026
Reply from Arrow Lift - Cleveland
Thank you for sharing your experience, Richard! We’re glad to hear that your inquiry was handled promptly and that visiting our showroom helped you feel confident in your decision. It’s wonderful to know that Preston was able to answer your questions and guide you through the options.
We’re also pleased that the installation was scheduled efficiently and that our installer provided courteous, knowledgeable service. Please don't hesitate to reach out if have any further questions!
Best,
The Arrow Lift Team
Get one!
Every step was easy and everyone I spoke with was super helpful throughout the whole experience.
4 March 2026
Reply from Arrow Lift - Cleveland
Thank you for sharing this, Tatiana! We’re so glad to hear the entire process felt simple and that each person you connected with was helpful along the way. That kind of smooth, start-to-finish experience is exactly what we hope for. We appreciate you taking the time to let us know how it went and are grateful you chose us.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Cleveland
Thank you, Ronald, for sharing this feedback. It means a lot to hear that everything went according to plan and that our team followed through on what was discussed. We work hard to set clear expectations and stick to them, so your note really encourages us. We’re grateful you chose us and wish you all the best with your lift.
Best,
The Arrow Lift Team
Friendliness and product knowledge
Friendliness and product knowledge of the Arrow Lift. Also the installer product knowledge and teaching client about the operation while in the home.
3 February 2026
Reply from Arrow Lift - Cleveland
Thank you, James, for sharing your experience and for pointing out the helpful approach from both our team and your installer. It’s great to hear that the guidance you received in your home made learning how to use the lift feel clear and comfortable. We’re glad the process left you feeling well supported, and we appreciate you taking the time to share your feedback.
Best,
The Arrow Lift Team
Extremely pleased and satisfied!
David St. John was very knowledgeable, answered all my questions, and scheduled my install to meet my timeframe before my surgery. Walter, the installer was an excellent representative of your company. He was extremely polite, cleaning everything after the install, and explaining how to use the chair and the maintenance program. I am extremely pleased with the my stair lift and my experience with your company. Thank you!
11 December 2025
Reply from Arrow Lift - Cleveland
Hi Deborah,
Thank you for taking the time to share your experience! We’re glad to hear that David was able to walk through your options clearly and help coordinate the installation around such an important timeline for you. It’s also great to know that Walter took such care during the install, from keeping your home tidy to making sure you felt comfortable with how everything works going forward. Hearing that the lift is giving you confidence and peace of mind means a great deal to our team! We’re grateful you chose Arrow Lift and wish you all the best with your upcoming surgery.
Best,
The Arrow Lift Team
A very satisfied customer.
From start to finish the whole experience was great. Mr. St. John's came to my home to see what my needs were and gave me all information to make a decision. Once I said yes, measurements were taken and order placed. My lift was installed 6 weeks later. The installation was flawless. The installers were respectful, of me and my home. Everything was cleaned up and left spotless. They showed me how to use my lift and left instructions if I had questions.
All in all I am so very satisfied with Arrow Lift and would definitely recommend them to anyone who is interested in a stair lift. Thank you to all of you.
19 November 2025
Reply from Arrow Lift - Cleveland
Thank you, Donna, for taking the time to share such a thoughtful review. It means a lot to hear that the process felt smooth for you from the first visit through installation.
We're glad our Sales Rep was able to walk you through everything in a clear way and help you feel comfortable with your decision. Hearing that the installation went well and that the team treated your home with care is really encouraging — that kind of experience is exactly what we hope for every client.
It’s also wonderful to know the lift is fitting your needs and that the guidance the installers provided has helped you feel confident using it. Your kind words and recommendation truly mean a great deal. If anything comes up down the road, we’re always here to help.
Best,
The Arrow Lift Team
Nice Job
We appreciated the showroom, which enabled us to use the stairlift before we decided to buy it. The installation was very well done, and the technician thoroughly explained all facets of operation. It is working perfectly.
22 October 2025
Reply from Arrow Lift - Cleveland
Thank you, Stuart. We’re so glad you found the showroom helpful — being able to try the stair lift beforehand really can make a difference in finding the right fit. It’s also great to hear that the installation went smoothly and that everything’s working just as it should. We appreciate you sharing your experience!
Best,
The Arrow Lift Team
The installer was extremely knowledgeable on 10/01/25.
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift.
The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated.
However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation.
In
1 October 2025
Reply from Arrow Lift - Cleveland
Dear Sara,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that both your salesperson and installer provided knowledgeable and attentive service, and that you’re happy with the upgraded seating and the clear instructions on using your lift.
We’re truly sorry, though, for the frustration around scheduling and the damage to your step during installation. That’s not the smooth experience we aim to deliver, and we understand how disappointing that must have been—especially given the care you’ve put into maintaining your home. Our team tries to take the utmost care during installation, so scratches like this are rare. But sometimes mistakes happen, and we truly apologize for this inconvenience.
We take your feedback seriously and we will look for ways to improve our scheduling process. Please let us know when you have more information about fixing your step so we can make sure everything is addressed to your satisfaction.
Best regards,
The Arrow Lift Team
everrything wet as smooth as the sales…
everrything wet as smooth as the sales person said it would. The installation went great.
3 September 2025
Reply from Arrow Lift - Cleveland
Thank you, Lester. We’re glad to hear that everything went just as expected and that the installation went smoothly for you. It’s great to know the process met your expectations from start to finish.
-The Arrow Lift Team
Quick installation
Quick installation. Explained how system works. Followup after installation. Great sales and install team.
25 June 2025
Reply from Arrow Lift - Cleveland
Thanks for your review, Robert! We’re glad to hear the installation went smoothly and that the team was able to walk you through how everything works. It’s also great to know the follow-up met your expectations. Please let us know if there's every anything else we can do for you!
-The Arrow Lift Team
Prompt scheduling`, Great installer
Prompt scheduling, then the greatest installer. Our installer, DelMario Watts was pleasant, courteous, and hard-working. It was a pleasure having him.
Our sales rep, David, did a great job of getting the ball rolling.
The Stairlift is working very nicely.
5 August 2025
Reply from Arrow Lift - Cleveland
Thank you, Fred! We’re so glad to hear that everything came together smoothly—from the initial visit with David to installation day with DelMario. It means a lot to know you felt well taken care of, and that the lift is working well for you.
Thanks again for taking the time to share this!
Garage to house is easier
The stairlift that was installed in the garage to the house is great. It has been so much easier for my husband to be able to get into the house and to his car in the morning. The man that installed this one was very professional and patient with teaching me and answering my questions. I am very much looking forward to the second stairlift.
18 June 2025
Reply from Arrow Lift - Cleveland
Thank you, Sharlene!
We’re so glad to hear the new stairlift has made things easier for your husband—we're always happy when we can help make a difference in daily routines. We also appreciate your feedback on the care and professionalism of our installer. It’s always our goal to make sure clients feel comfortable and confident before we leave.
We’re looking forward to getting your second lift installed soon and are grateful to be part of helping your home work better for you both!
Best,
The Arrow Lift Team
Efficient installation
7 May 2025
Reply from Arrow Lift - Cleveland
Thanks, Kent! We’re glad to hear the installation process met your expectations. If any questions come up as you get more use out of the lift, don’t hesitate to reach out — we're happy to help.
Best,
The Arrow Lift Team
Good People to work with!
David was verry pleasant and knowledgeable.
It was fun to have Chris as the installer, lot of laughs, A few days after the installation the lower units remote would not work, Chris showed up on time and within min's the problem was fixed! So far we are highly satisfied with this company!
19 March 2025
Reply from Arrow Lift - Cleveland
Thank you, Moses!
We’re so glad to hear that David and Chris made the experience both informative and enjoyable. It’s great to know that Chris was able to quickly resolve the remote issue and get everything running smoothly for you. We appreciate your kind words and are thrilled that you're satisfied with your stairlift and our team.
If you ever need anything in the future, don’t hesitate to reach out!
Best,
The Arrow Lift Team
Very thoughtful and helpful sales and…
Very thoughtful and helpful sales and installation staff.
5 March 2025
Reply from Arrow Lift - Cleveland
Thank you, Carol!
We're glad to hear that our sales and installation team provided thoughtful and helpful service. If you ever have any questions or need assistance, don't hesitate to reach out. We appreciate your kind words!
Warmly,
The Arrow Lift Team
Wonderful company with great employees
Arrow Lift quickly responded to my plea for help.
Following my 2nd hip replacement, I realized when I got home from the hospital, that I wasn't going to make it up the 15 stairs to my bedroom and full bath. They came out 2 days later with the information and it was promptly installed. It really changed my life for the better. Everyone was kind and professional. A great experience for a great product!
5 March 2025
Reply from Arrow Lift - Cleveland
Hi Kathleen,
Thank you for sharing your experience! We're so glad we could provide a solution when you needed it most. Recovering from surgery is challenging enough without worrying about stairs, so it’s great to hear that your lift has made such a positive difference in your daily life. We appreciate your kind words about our team and are always here if you ever need anything.
Wishing you a smooth and speedy recovery!
Best,
The Arrow Lift Team
they were very neat and knew what they…
they were very neat and knew what they were doing, showed me where they were going to put the electoral hookup. the older person was training the younger one, he was doing a excellent job,
18 December 2024
Reply from Arrow Lift - Cleveland
Hi Joseph,
Thank you for sharing your experience! It’s great to hear that our team worked neatly and professionally while explaining the installation details, including the electrical setup. We’re also glad you appreciated the mentorship happening during the visit—it’s important to us that our team grows together while delivering excellent service.
If you have any further questions or need assistance, don’t hesitate to reach out. Thanks for choosing Arrow Lift!
Best,
The Arrow Lift Team
Installation Team
Both technicians were pleasant and understanding of the home environment. The showed patience when explaining the operation considering the age of the users. I appreciate that the senior level tech was using the installation to mentor the younger tech - so I was understanding that the installation took a bit longer.
Our only concern/complaint was that the techs did not protect the wood floor in the entry vestibule when bringing in tools and equipment, and the floor had a large and deep scratch in it which wasn't noticed until after they left the home. This was disappointing.
20 November 2024
Reply from Arrow Lift - Cleveland
Hi Jeff,
Thank you for sharing your detailed feedback. We're glad to hear that our technicians were patient and thorough in explaining the stairlift operation, especially considering its importance for the users. It’s wonderful to know you appreciated the mentorship aspect of the installation process, as we strive to develop our team while delivering quality service.
We’re truly sorry to hear about the scratch on your wood floor. This isn’t typical of our installations, and we understand how disappointing that must have been. We're investigating next steps on our side. Please feel free to give us a call if you have any further questions or concerns.
Thank you again for your candid feedback—it helps us improve and serve you better.
Best regards,
Arrow Lift Team
Great product!
Ordering was easy, installation was smooth and timely and the product is great!
7 August 2024
Reply from Arrow Lift - Cleveland
Thank you, Shari! We're pleased to hear that the ordering and installation process went smoothly for you and that you're happy with the stairlift. If you need anything else, don't hesitate to get in touch.
Warmly,
The Arrow Lift Team
Awesome
Awesome, wife broke her legso we needed to have it installed quickly. From the sales team (Beechwood) to the installer (Columbus) professional, knowledgeable and caring, exceeded my expectation and more. Thank you all to a job done well.
31 July 2024
Reply from Arrow Lift - Cleveland
Thank you, Kenyon! We’re glad to hear that our team was able to assist you quickly during a challenging time. It’s great to know that the sales team and installer provided the support you needed. If you have any further questions or needs, we're here to help. Wishing your wife a speedy recovery!
Best,
The Arrow Lift Team
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