The App gives me a great amount of detail, it’s intuitive for the most part. But, there are two areas that I don’t completely understand. There can be frustrating delays on replaying the feed... See more
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Review summary
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The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
Company replied
Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
Company replied
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell. No matter how many times I have followed the online instructions it does not pare.
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Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
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Reply from Arlo Security | United Kingdom
Dear Elizabeth,
Thank you very much for sharing your kind feedback following our invitation! We're happy to hear that the setup of your Arlo system was easy. Feel free to recommend us to your loved ones!
Best regards,
Arlo Europe Support
Customer service is non-existent. You’d have better luck finding an unicorn than actually getting through to anyone at Arlo for any assistance.
I would give zero stars if I could. My Arlo app has updated. I have lost connection to a hub and cameras I cannot get them back onto the app as apparently they cannot be found. I’m still getting notifications for the missing hub and cameras but there is no way I can access them to see what they are. Customer service is non-existent. This has been going on for a month. The app was working perfectly fine until they did the update. I have tried contacting Arlo on numerous occasions but no luck at all.  I am now left with a useless piece of kit. I would not recommend Arlo as there is no customer service.
20 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Ari,
We're truly sorry to hear about the issues you've been experiencing with your Arlo system after the recent Arlo Secure app update.
If your Arlo SmartHub has disappeared from the app and isn't now being detected during setup, please first make sure that your mobile device is connected to the same network as your SmartHub (which is connected via LAN). Also check that the LED on the SmartHub is solid green, as this indicates it is properly online. For full troubleshooting steps, please visit:
https://www.arlo.com/en_gb/support/faq/1179130/Arlo-can-t-discover-my-SmartHub-or-base-station-during-installation-what-do-I-do
If instead you're unable to access your account, the cause will depend on what exactly is happening. For example, if you receive a “wrong password” message, try entering your password manually or select “Forgot Password?” and follow the on-screen instructions to reset it. If you don’t receive an error but the page freezes or doesn’t progress, try uninstalling and reinstalling the app, then attempt to log in again.
We're also sincerely sorry for the difficulties you had reaching our customer service. To contact our experts, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labeled “Support Centre”
3. Log in to your Arlo account
Once logged in, you’ll be able to choose your preferred contact option.
However, to assist you more directly, we’ve also requested your information here on Trustpilot. When replying, please include your full name and the email address associated with your Arlo account. This will help us locate your details in our system and request further assistance from our support team.
Thank you!
Best regards,
Arlo Europe Support
I really like my Arlo cameras and I…
I really like my Arlo cameras and I love that I can see and control everything via the App. Also Customer Service was very helpful when I had some questions after I moved
19 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Lizzy,
Thank you very much for your kind feedback! It’s wonderful to hear that you’re enjoying your Arlo cameras and the features in the Arlo Secure app that make it easy to stay in control and manage your cameras. We’re also delighted that our customer service was able to assist you when you had questions. Providing top‑notch support is one of our highest priorities. And of course, feel free to recommend us to your friends and loved ones, we truly appreciate it!
Best regards,
Arlo Europe Support
Best Cameras in the market by far!
Great cameras especially the Pro model !
Works very well, I have had them for +1 year now.
The best in the market!
The detection is awesome as it avoids you checking your feed when it's an animal for example.
6 January 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Shady,
Thank you very much for your kind feedback! We're glad to hear that you're enjoying your camera from the Pro Series. It's also great to know the detection feature is working well for you. Feel free to recommend Arlo to your loved ones!
Best regards,
Arlo Europe Support
Video quality and capture time
It lags from time to time. The recording cuts off. In my case, I primarily uses for Arlo Door bell. When a person approaches, it does caputure the video images but then when the person moves away it doesn't record the images, so unable to see the person moving away. Also the video sometimes freezes, takes too long to view the live video when the bell is pressed.
31 January 2026
Reply from Arlo Security | United Kingdom
Dear Anil,
We appreciate you taking the time to share your feedback in response to our invitation!
The issues you mentioned, like the occasional lagging, the Arlo Video Doorbell recordings cutting off or freezing, and the live stream taking a long time to start, may all stem from similar causes. One common factor is insufficient upload speed. Our Video Doorbells require 2 Mbps upload per device to function as expected. We recommend performing a speed test using the following link: https://www.speedtest.net
These issues may also be caused by a weak Wi‑Fi signal, which can be affected by factors such as distance, obstacles, or strong Wi‑Fi interference nearby. For helpful tips on improving your signal, please visit: https://www.arlo.com/en_gb/support/faq/5568/How-can-I-extend-the-range-of-my-Arlo-system
Our support team would be happy to look into this further and help you resolve these issues. To reach our experts, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
I purchased a two set security cameras…
I purchased a two set security cameras directly online from Arlo! My package was delivered somewhere else!
When I tried to contact customer service the only access I could find was a chat link online with a robot!
They wanted me to put my card details in online to purchase a link to speak to a human! After refusing many times I was given a phone number! Phoned them and I was told that because I hadn’t purchased a subscription with the cameras I couldn’t get any help!
I was asked to call back a few days later, I did so and they gave me a case number and an email to make my request for a refund!
Had an auto reply, so 2 days later I called again, I was told again to contact the email address and supply more information! I did this and they replied saying that there was no post code on the purchase form!
But what they didn’t realise was that I actually contacted the courier service before I contacted them and I was given the postcode that was ( apparently) on the parcel, it wasn’t mine!
So someone between my ordering and the item being dispatched OR on arrival that the couriers hub the wrong postcode was added!
This company are now saying that it is unlikely that I will get a refund! This cost me £99.99! It’s a lot of money to lose! So my review for this company is one of disgust, disappointment and distrust.
13 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear customer,
We are absolutely and sincerely sorry for all the troubles you’ve encountered with your order, and we apologize for the inconvenience caused.
To assist you further, please respond to the information request we’ve sent you here on Trustpilot. If possible, make sure to provide the email address linked to your order, your full name, your order number, and any case number you may have. This will help us retrieve your previous interactions with our customer service team and support you more effectively. Thank you!
Best regards,
Arlo Europe Support
Shockingly high subscription increases — loyal customers treated terribly
I’ve had an Arlo Pro 3 system for around four years. I paid roughly £260 for the kit, which included a year of subscription. Once that year ended, Arlo made it clear that without a paid plan, most of the functionality disappears — something they don’t exactly shout about when you buy the product.
Two years ago, the subscription jumped to £160 per year. This year, they’ve pushed it again to an unbelievable £230 per year. That’s an eye‑watering increase and completely unjustifiable. To make it worse, at the same time they were trying to charge me £230 for a subscription, they were running a promo offering three new cameras, all the mounting hardware, and setup for £240. It really shows how little they value existing customers.
I complained, and after a lot of hassle they eventually offered 20% off — but only because I pushed hard. It shouldn’t take that much effort just to be treated fairly.
On top of that, the batteries don’t hold up well after 3–4 years, so you’re looking at more cost there too.
As an experienced long‑term user, my advice is simple: don’t waste your money. The hardware is fine, but the subscription model and the way they treat loyal customers is shocking.
5 February 2026
Reply from Arlo Security | United Kingdom
Hi Matthew,
We’re sorry to hear about your disappointment.
The requirement for an Arlo Secure subscription after the initial free trial ends (needed to continue using the included advanced features, in addition to cloud recording) is stated on both the product packaging and our website. We’re sorry that you weren’t aware of this.
We’ve updated our pricing to reflect the growing investment needed to maintain and continually improve the service. Arlo Secure is designed to be Europe’s leading privacy‑focused security platform. It offers far more than basic cloud storage, combining advanced AI detection, European‑based cloud hosting, and ongoing feature enhancements to ensure your system remains one of the most intelligent and reliable security solutions available. These updates allow us to keep improving detection accuracy, expanding capabilities, and upholding the high privacy and security standards our users expect.
Full details were shared in the email sent to subscribers, along with a link to our website FAQ: https://www.arlo.com/en_gb/arlo-secure-price-increases-2?utm_source=arloemail&utm_medium=email
If you have any concerns or need assistance, please feel free to contact our customer service:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, choose the contact option you prefer.
Best regards,
Arlo Europe Support
Not as Useful as We'd Hoped.
The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled that they can't understand or is so delayed that they've usually walked away before instruction can be given thought it. Thought it might be a problem with the WiFi but we have a repeater about 2 meters away.
Disappointing, all we can do is to rely on video footage recorded rather than speak to people. Not as useful as we thought it would be.
16 February 2026
Reply from Arlo Security | United Kingdom
Hi Lesley,
We’re sorry to read about your disappointment.
The poor sound quality and delay you’re experiencing with your Arlo Video Doorbell may be caused by insufficient upload speed. Our Video Doorbells require up to 2 Mbps upload speed per device to function properly. You can run a speed test here: https://www.speedtest.net
Even if the Video Doorbell is close to the router, the Wi‑Fi signal may still be weakened by obstacles or strong Wi‑Fi interference in the area. You can check your Video Doorbell’s signal strength in the Arlo Secure app by going to 'Devices'.
Our customer service would be happy to look into this and assist you further. To reach our experts, please follow these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
If there was a negative value star…
If there was a negative value star they’d get it. Incompetent to a new level. I was on the phone with customer support for well over an hour and no nearer to solving my problem. Currently I have no doorbell working due to no subscription, which I currently have in place. Clueless. Wish I had gone with Ring
17 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Sheena,
We are sincerely sorry to hear about your experience, and we apologize for the inconvenience. To better understand your interaction with our support team and ensure you received the appropriate assistance from our experts, we have sent you an information request here on Trustpilot. When responding, please include your full name, the email linked to your Arlo account, and your case number (if available). Thank you!
Best regards,
Arlo Europe Support
Sick of paying a subscription for an…
Sick of paying a subscription for an already expensive cctv system.
16 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Anthony,
We regret learning about your disappointment!
Arlo Secure is designed to enhance your safety and give you greater peace of mind, powered by our patented AI technology. With our plans, you can take advantage of advanced features such as fire, people, vehicle, animal, and package detection, as well as cloud activity zones and notification previews. These previews allow you to quickly see and respond to potential threats within seconds, right from your mobile device’s lock screen.
To learn more about Arlo Secure and its benefits, please visit our website here: https://www.arlo.com/en_gb/serviceplans
Also, keep in mind that by choosing an annual plan instead of a monthly one, you receive 1 month free!
If you have any concerns or need our help, feel free to get in touch with our customer service:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
Not good dark picture
13 February 2026
Reply from Arlo Security | United Kingdom
Hi Anthony,
We're sorry to hear that the nighttime image quality did not meet your expectations.
If you’re referring to poor image quality when night vision is enabled, please first ensure that your Arlo camera is not pointed toward reflective surfaces. Reflections can cause the infrared light to bounce back into the lens, resulting in a degraded image. You should also check that the infrared (IR) LEDs are actually turning on. You can verify this by looking at the front of the camera; if you see a faint red glow, the IR LEDs are active.
Additionally, make sure your camera is not pointed toward another camera or any device with infrared LEDs, as your Arlo camera can detect IR light from any external infrared source.
For more helpful troubleshooting steps, please visit: https://www.arlo.com/en_gb/support/faq/000063069/night-vision-is-not-working-on-my-arlo-camera-what-do-i-do
For further assistance with this, please get in touch with our customer service by following these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer. Our experts will be happy to help!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Dear Ann,
Thank you very much for sharingnyour 5-star review and positive feedback following our invitation! It's great to know that you had such a positive experience with our service from beginning to end. Feel free to recommend Arlo to family and friends! We'd sincerely appreciate it.
Best regards,
Arlo Europe Support
Good doorbell but battery drains quite fast
We got the new doorbell when we moved house. It seems to be faster than the old one but we still have to charge it a lot - we live on a busy road.
12 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Edward,
Thank you so much for sharing your kind 5‑star review of your Arlo Video Doorbell! Having the doorbell installed on a busy road can indeed cause the battery to drain faster. If you'd like to explore helpful tips on optimizing battery life, please check out this support article: https://www.arlo.com/en_gb/support/faq/291/How-can-I-extend-my-Arlo-camera-s-battery-life
If you have any questions or need our assistance, feel free to reach out to our customer service:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
You can as well reach us through our social media profiles:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
high quality camera and great AI…
high quality camera and great AI features with early warning system!
2 February 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Lisa-Marie,
Thank you very much for sharing your 5-star review following our invitation! We're delighted to hear that you find your Arlo camera high quality and that you are enjoying the newly introduced AI features, like the Early Warning System available with an Arlo Secure Plus subscription!
Best regards,
Arlo Europe Support
Needs better operating instructions
Overall it’s a good service however I find it difficult to find answers to operational issues such as how the schedules run which drives me insane…when I think I’ve cracked it, I haven’t.
11 February 2026
Reply from Arlo Security | United Kingdom
Hi Katy,
Thank you for your feedback following our invitation. We’re sorry to hear that you’ve had difficulties finding answers to operational questions.
To learn more about how our Automations work, along with Rules, Modes, and Routines, please take a look at this support article:
https://www.arlo.com/en_gb/support/faq/000062777/about-arlo-routines-modes-rules-and-automations
You can find additional support articles on our main support page: https://www.arlo.com/en_gb/support
Our official YouTube channel also offers a variety of instructional videos on many topics. For example, here’s a video on how to set up Routines and Automations: https://www.youtube.com/watch?v=sZ8eoqC6ms8&t=11s
If you need further assistance, please feel free to reach out to us through our social media profiles:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
You can also get in touch with our customer service here:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Dear Linda,
Thank you very much for sharing your 5-star review in response to our invitation! We're glad to hear that the installation process was quick and easy for you. Feel free to share your experience with family and friends!
Best regards,
Arlo Europe Support
Very slow to connect to camera…
Very slow to connect to camera regardless of device connecting with. New cameras fail to join my account. Considerable lag when talking (around 15 second delay) for example i can open the door, the delivery man hand me the parcel and shut the door again before the "live" feed even shows me opening the door.
In response to Arlo (and thank you for getting back to me, my internet speed is 1gbps and a distance of 2 meters from router for 1 device. 200mbps and a distance of 10 meters for the second device. The same issue for both.
10 February 2026
Reply from Arlo Security | United Kingdom
Hi Sam,
We’re sorry to hear about the issues you’ve been experiencing.
All the problems you mentioned—delays when starting camera streams, significant lag, and difficulty onboarding some of your cameras—may stem from the same cause: a poor upload Internet speed. You can review the minimum requirements for Arlo systems here: https://www.arlo.com/en_gb/support/faq/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-system
You can check your connection by running a speed test here: https://www.speedtest.net
Another possible reason for delays is a weak Wi-Fi signal to the cameras, which may be due to excessive distance from the router, physical obstacles, or strong Wi-Fi interference nearby.
To allow our support team to help you further with onboarding your cameras and investigating the cause of the delays, please contact our experts by following these steps:
If you need further assistance, please contact our customer service by following these steps:
• Visit our support page: https://www.arlo.com/en_gb/support
• Scroll down to the section labelled “Support Centre”
• Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Dear Caroline,
We appreciate your positive review in response to our invitation! We're glad to hear that you're enjoying your Arlo system, and we hope it’s giving you greater peace of mind. Also, feel free to recommend Arlo to your loved ones!
Best regards,
Arlo Europe Support
Service quality of equipment very good…
Service quality of equipment very good just far to expensive.
1 January 2026
Reply from Arlo Security | United Kingdom
Hi Ian,
We appreciate your feedback. Please note that thanks to our annual payment options, you get 1 month of Arlo Secure for free, unlike the monthly payment options. For more information, visit our website: https://www.arlo.com/en_gb/serviceplans
We also encourage you to check our website regularly to stay informed about our offers and promotions!
If you have any questions or need our assistance, feel free to contact our customer service by following these steps:
1. Visit our support page: https://www.arlo.com/en_gb/support
2. Scroll down to the section labelled “Support Centre”
3. Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
Nothing intuative about the program and…
Nothing intuative about the program and functions1
10 February 2026
Reply from Arlo Security | United Kingdom
Hi Nigel,
We’re sorry to hear that you’ve found our system and features unintuitive.
If you’re having trouble navigating the Arlo Secure app or managing Routines and Automations, we invite you to explore the support resources below to help you get more familiar with these functionalities:
• Overview of the new Arlo experience: https://www.arlo.com/en_gb/support/faq/000062797/what-is-the-new-arlo-experience
• Learn more about Modes, Routines, and Automations: https://www.arlo.com/en_gb/support/faq/000062777/about-arlo-routines-modes-rules-and-automations
• How do I add a Schedule Automation to my Arlo system?: https://www.arlo.com/en_gb/support/faq/000062942/how-do-I-add-a-schedule-automation-to-my-arlo-system
• Understanding Locations in the Arlo Secure app: https://www.arlo.com/en_gb/support/faq/000062778/what-are-locations-in-the-arlo-secure-app-and-how-do-i-use-them
We also offer a variety of instructional videos on our official YouTube channel: https://www.youtube.com/@ArloSmartHomeUK
If you need further assistance, please contact our customer service by following these steps:
• Visit our support page: https://www.arlo.com/en_gb/support
• Scroll down to the section labelled “Support Centre”
• Log in to your Arlo account
Once logged in, pick the contact option you prefer.
Best regards,
Arlo Europe Support
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