Excellent service, treatments, and people who do an excellent job. They notify us when they are coming, when they are present, what they are concentrating on, & make a short video & pictures of them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service is consistent, they communicate well regarding when the next service will be, and the technicians send me detailed reports about what was done, usually with photos. The issues I have had is re... See more
Company replied
Pest control technician was excellent and on-time. Did everything we asked. Only trouble...the company never says whether you have a morning or afternoon appointment, so you can end up spending th... See more
Company replied
Always friendly staff and very efficient, takes your property and treats it like their own. Been with Aptive for several years, and will continue with them as they treat for ants and come back for... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10260 SW Nimbus Ave, Ste M-4, 97223, Portland, OR, United States
- 19712656224
We overthink pests so you don't have to.
4.5
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great sercive
I always like the advance notice given before the tech arrives. I like the professionalism, and friendliness. I love have zero pests!
2 June 2025
Reply from Aptive Pest Control - Portland
Hi Kellie,
Thank you so much for sharing your experience! We're really glad the advance notices and friendly professionalism from our team make a difference. Nothing makes us happier than knowing your home is comfortable. We truly appreciate having you as part of the Aptive family and look forward to keeping those pests away for good!
-Jasmine
Watch your service Service schedule with Aptive.
The terms of our Service agreement were not adhered to. Specifically, the agreement was the earlier of the two between (4) treatments total and 12 months, whereas Aptive were supposed to come out Quarterly (4 times) in a 12-month period, with any additional treatments 'on request' and billed accordingly.
Aptive was setting appointments at their leisure, showing up every 6 weeks or so and billing out extra treatments I hadn't authorised.
When I caught on, I had to call them and essentially argue that they were coming out way too often, which I never asked for. Sure, I paid them for every visit- they were happy to come out as often as they could get away with. I got no satisfactory answer as to why they were servicing my property so often.
Watch your schedule if you have a contract, so that you are not stuck paying for unnecessary services.
I fulfilled my contractual obligation within the first 6 months, then I told them I would not be renewing.
In fairness, I saw no problems with the quality of their work, and their technicians were always courteous & friendly. It's just their business practices that were pretty sketchy.
10 December 2024
Reply from Aptive Pest Control - Portland
Hi Lou,
Thank you for sharing your experience with Aptive. We truly appreciate your honest feedback and are glad to hear that our service professionals were courteous and that you were satisfied with the quality of work.
That said, it’s important to us that every customer feels confident and clear about their service agreements. We’re sorry that the scheduling and billing did not align with the terms you expected — that’s definitely not the experience we aim to provide. We want to ensure transparency and respect in how we manage every appointment and billing detail, and it sounds like we missed the mark here.
Your comments are valuable, and we’ll be reviewing our processes to make sure we’re communicating more clearly and honoring the terms agreed upon. If you’d be open to it, we’d love the chance to discuss this further and see how we can make things right. Please feel free to reach out to us at socialmedia@goaptive.com.
Thanks again for choosing Aptive and for helping us improve. Wishing you all the best moving forward.
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Irene,
Thank you for taking the time to share your experience! We're so glad to hear our service professionals have consistently been helpful, thorough, and courteous -- that's exactly the kind of service we aim to provide at Aptive. Your feedback truly motivates our team to keep delivering the best care possible.
We're grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
Still seeing ants!!!
1 May 2025
Reply from Aptive Pest Control - Portland
Hi Kathy,
Thanks for letting us know you’re still seeing ants — that’s definitely frustrating, and it’s not the experience we want for you at Aptive. Ants can be tricky, and sometimes they take a little extra attention to fully clear out. We want to make sure you get the lasting results you deserve.
Please reach out to us directly at socialmedia@goaptive.com so we can schedule a follow-up treatment and take a closer look at what’s going on. Your peace of mind means a lot to us, and we’re committed to working with you until those ants are truly gone for good.
We appreciate you being part of the Aptive neighborhood and thank you for your patience. We’ve got your back!
-Jasmine
Excellent service
The last several home services have been very thorough with the technician providing explanations for what they are doing and why.
Whether it's the technician in our home or the customer service representative on the phone, I have felt that they take the time to listen to our concerns and act on them.
1 May 2025
Reply from Aptive Pest Control - Portland
Hi Mary,
Thank you so much for your thoughtful feedback! We're so glad to hear that the thoroughness and communication from both our service professionals and customer service team have made a positive impact. At Aptive, we believe that listening to our customers' concerns and providing clear explanations is key to delivering the best service possible. It’s wonderful to know we’ve been able to meet your expectations, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you with the same level of care and attention!
-Jasmine
Don't expect them to show up.
You say someone is coming to service and they do not show up, not even a message to say they're not coming. You don't seem to care about waisting your customer's time.
25 March 2025
Reply from Aptive Pest Control - Portland
Hi David,
Based on your account, your most recent service was on March 31st. The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused and understand how it might have seemed like a service was scheduled. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.
-Jasmine
Aptive employees always helpful
Aptives employees are always helpful and thorough answering questions and do a great job.
5 May 2025
Reply from Aptive Pest Control - Portland
Hi Margie,
Thank you so much for your kind words! We’re so glad to hear that our Aptive team has consistently been helpful and thorough in answering your questions and providing great service. It’s always our goal to make sure you feel confident and well taken care of, and we're thrilled that we’ve been able to meet that expectation. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to serve you with the same dedication!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Debra,
Thank you for taking the time to share your experience! We're so glad to hear that your service professional was able to provide you with friendly, knowledgeable, and accommodating service. At Aptive, we strive to ensure every interaction is a positive one, and it's great to know we met your expectations. If you ever need anything else, we're here to help!
-Jasmine
I always appreciate a heads up text on…
I always appreciate a heads up text on what time they will be here. He was puntual and courteous adding coverage for his shoes. He came in to address the ants we had seen in and around our kitchen. Very thorough and polite.
25 April 2025
Reply from Aptive Pest Control - Portland
Hi Joanne,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our service professional was punctual, courteous, and took extra care with shoe coverings while addressing your concerns. We know how important it is to feel comfortable with the service, and it’s great to hear that you appreciated the heads-up text and thorough attention to the ants in your kitchen. We’ll make sure to pass along your compliments to the team! If you need any further assistance, don’t hesitate to reach out.
-Jasmine
Kevin did a good job of explaining what…
Kevin did a good job of explaining what he was treating and where.
28 April 2025
Reply from Aptive Pest Control - Portland
Hi Debbie,
Thank you so much for your feedback! We’re glad to hear that Kevin took the time to explain everything he was treating and where—that kind of clear communication is important to us at Aptive. We appreciate you choosing us for your pest control needs and are always here to help whenever you need us!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Jackie,
Thank you for the kind words! We’re so glad to hear you’re happy with the service and responsiveness from the Aptive team. We appreciate you being part of the Aptive family!
-Jasmine
Great service - very thorough
Thorough treatment around the house and fence and they made sure to look for signs of bugs. Very professional.
16 April 2025
Reply from Aptive Pest Control - Portland
Hi Diana,
Thank you so much for sharing your experience! We’re glad to hear our team took the time to thoroughly treat your home and fence while being proactive in checking for signs of bugs. Professional, detailed service is what we aim for at Aptive, and it’s wonderful to know we delivered that for you. We truly appreciate your trust and are grateful to have you as part of the Aptive family!
-Jasmine
The Aptive technician (Finn) did not…
The Aptive technician (Finn) did not give me any of the gel ant killers that I requested while he was here. He said he would drop them off over a week ago, but has never shown up. I reached out to him twice since then and have received no response.
Sincerely, Pat Ogborn, 503-421-4768.
22 April 2025
Reply from Aptive Pest Control - Portland
Hi Pat,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. Our goal at Aptive is to provide reliable service, and it seems we missed the mark this time. We sincerely apologize for not following through on your request and for the lack of communication.
If you haven't already, please reach out to us directly at socialmedia@goaptive.com so we can get you scheduled for a reservice and we will make sure everything is taken care of. Your satisfaction is important to us, and we appreciate your patience as we make things right.
Thank you for being part of the Aptive family.
-Jasmine
Great service
Listen very well to my concerns and went right to work to get them all taken care of. Very easy to talk to and professional.
28 April 2025
Reply from Aptive Pest Control - Portland
Hi Jennifer,
Thank you for your wonderful feedback! We're so glad to hear that our team listened to your concerns and took immediate action to address them. It's always our goal to make sure you feel heard, understood, and well taken care of. If you need anything in the future, don't hesitate to reach out. Thanks for choosing Aptive!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Cathy,
Thank you for sharing your experience! We're so glad to hear that our service professional arrived on time, explained the process, and was able to resolve the issue. At Aptive, we strive to provide clear communication and effective solutions every time. We truly appreciate your trust in us!
-Jasmine
Most of the time they are prompt and…
Most of the time they are prompt and complete in treating my little pests that appear from time to time. Sugar ants are a tough one but have far less issues since we began treating the home for them. Spiders are the next one and they are elusive but Aptive will come and treat when we need them.
23 April 2025
Reply from Aptive Pest Control - Portland
Hi Geoff,
Thanks so much for sharing your experience with us! We know how persistent sugar ants and sneaky spiders can be, so it's great to hear that our treatments have helped cut down the issues around your home. We're always happy to come back out whenever needed -- your peace of mind is our priority. Thanks for being a valued part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi Ruth Ann,
Thank you so much for your feedback! We're glad to hear that our service professional provided you with professional service. At Aptive, we strive to ensure every visit is top-notch, and we truly appreciate you taking the time to share your experience. We're here if you need anything else!
-Jasmine
Reply from Aptive Pest Control - Portland
Hi there,
Thank you for the great feedback! We're so glad to hear the service was easy and that our service professional made a positive impression -- that's exactly the experience we strive for at Aptive. We truly appreciate you being a part of the Aptive family and look forward to continuing to keep your home protected!
-Jasmine
Technician was excellent
Technician was polite, respectful of our property, fulfilled my requests and communicated well. We hear a lot of people complaining about ants but we are not seeing them.
31 March 2025
Reply from Aptive Pest Control - Portland
Hi there,
Thank you so much for the kind words! We're thrilled to hear that your service professional provided respectful, attentive service and great communication. It's also awesome to know you're not seeing ants while others are -- that's exactly the kind of peace of mind we aim to bring! We truly appreciate you being a part of the Aptive neighborhood and are always here if you need anything.
-Jasmine
Gets the job done!
The girl that comes does a great job I wish she would come everytime.
17 February 2025
Reply from Aptive Pest Control - Portland
Hi Penny,
Thanks so much for your kind words! We're thrilled to hear that your service professional is doing a great job -- that means the work to us. We'll be sure to pass along your appreciation to her. Thanks for being a valued part of the Aptive neighborhood!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.