They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
Company replied
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See what reviewers are saying
The Aptive employee was polite as I talked about our ant problem. He explained exactly what he would do, what to expect and then asked if I had any other concerns. After he left, I walked around. All... See more
Company replied
Rachard was very dillagent, explained all the treatments he would do, and left a detailed summary with photos.
Company replied
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.5
Excellent
213 reviews
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No Love for the military
I was told by your sales men that because I’m in a military if I ever had to leave my home that I would not have to pay a cancellation fee fee because all I have to do is provide provide a copy of my orders to your organization.
I had the footage on my ring doorbell, but unfortunately, a year later I’m not able to pull up the guy actually saying that your company would honor military having to leave.
Yes, I can read a contract and it says that I would have to pay a cancellation fee, but I would not have signed up for your company being in the military, knowing that I can leave within six months to a year without some type of guarantee. Lesson learned on my end.
Fast-forward a year later, I sent an email requesting information on how to cancel my account and I got charged a cancellation fee before I was ready to cancel. So not only was I charged a cancellation fee. I also had to pay the monthly fee and I got no bug service so I was out almost 300+ dollars and when I call and talk to your rep, the only thing I got was attitude, and I will never use your product again and I will tell every single one of my military friends that are PCS seem to areas where you all have service to never use you.
30 March 2025
Reply from Aptive Pest Control - Charlotte
Hi Andre,
Thank you for taking the time to share your experience with us. As a service member, you deserve to be treated with respect and transparency—and we’re genuinely sorry to hear that your experience with Aptive didn’t reflect that. While we do have policies in place regarding contract terms, it’s clear there was a serious disconnect between what was communicated during the initial visit and what actually occurred later.
We especially regret that your attempt to cancel led to unexpected charges, and that your interaction with our team didn’t feel supportive. That’s not the kind of service we aim to deliver—especially to someone who serves our country. Your feedback is not being taken lightly, and we’d appreciate the opportunity to review this further and make things right where we can.
If you're open to it, we’d like to connect directly to revisit your account details and see what resolution may still be possible. You can reach us at socialmedia@goaptive.com, and we’ll make sure you’re heard by the right team.
-Jasmine
On my previous visit
On my previous visit, I had asked for a mosquito be put outside in a tree in our backyard near the lake. The guy who came said that it was too early for mosquitos and didn’t put one up. I told him that I had already seen some on my deck. So when he came this time, I asked again for the mosquitos thing. He said they were changing this product and some sprayers had these but he didn't have any. So my business isn’t important????? He said he would spray around the outside of the house. The next time I looked outside, he was gone.
Service men need to have a sheet that they will out with arrival time and time he is leaving and jobs he actually did and hand each homeowner a copy of the sheet. He was supposed to call me when he was to come to my house, but he didn’t.
12 May 2025
Reply from Aptive Pest Control - Charlotte
Hi Connie,
Thank you for taking the time to share your experience with us. We completely understand your frustration and want you to know your concerns are absolutely valid—and your business is important to us. At Aptive, our goal is to provide service that not only protects your home but also leaves you feeling confident and cared for.
We’re sorry to hear there was a lack of follow-through regarding the mosquito treatment and communication during your visit. We appreciate you pointing out the gap in the process—details like providing better time tracking and confirming completed tasks are the kind of feedback that help us grow and serve you better.
We're reviewing this internally to ensure a more consistent and respectful experience moving forward. If you're open to it, we'd love to reconnect and make this right. Please reach out to us at socialmedia@goaptive.com. Thank you again for being part of the Aptive family—we’re committed to earning back your confidence.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Craig,
Thanks so much for the shoutout! We're thrilled to hear our Aptive service professional made a great impression. It's always our goal to deliver not just quality pest control, but a friendly and seamless experience from start to finish. We appreciate you being a part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Jordan,
We’re really sorry to hear that your experience has left you feeling this way. That’s never how we want any customer to feel about Aptive. We’re committed to being transparent and delivering reliable, high-quality service, and if anything about your experience felt misleading or disappointing, we truly want to understand what happened and make it right.
If you're open to it, we'd love the chance to look into your account details and work toward a resolution that feels fair. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Your feedback matters to us, and we appreciate you bringing this to our attention.
-Jasmine
Run The Other Way
This is by far the worst exterminating company we have ever had. From the very beginning it was based on lies. I am sorry to say that we feel as if we were hit by scammers trying to get out of a contact that we weren’t shown- only by word of mouth. They begin by saying your first month is at a reduced rate just for signing up for a year. If you cancel early there is a hefty fee. When you think the year is finally up they say you still owe another month, so you actually pay 13 months. They don’t fulfill their end of what is voiced by word of mouth. I tried to access the actual contract online and was unsuccessful. It was very hard to get in touch with someone in authority. I ended up writing a letter and mailing to an address I found online. It was a horrible year. I was with Orkin for for approximately 14 years and didn’t pay half of what I gave ten and acquired much better service. The service started on April 30, 2024. We made 12 consecutive payments till April, 2025 and another deduction took place on May 2, 2025 which made 13 payments. That was not in our verbal agreement. We weren't even told about a contract until we tried to end our year and was told if we cancel early we have to pay extra fees. We have been told that this will be the final deduction. Praise God. You were told throughout the year that we were not satisfied but did not care, so reconciliation will not happen now. You had a year to make good your word. God knows the truth about this whole situation.
29 April 2025
Reply from Aptive Pest Control - Charlotte
Hi Patricia,
Thank you for sharing your experience, and we’re truly sorry to hear that your time with Aptive didn’t meet your expectations. We deeply regret any confusion around your contract and the service provided, as that’s certainly not the experience we aim to create for our customers. Transparency and clear communication are very important to us, and it’s concerning to hear that you felt misinformed.
We would like the opportunity to address your concerns and clarify any misunderstandings. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, answer your questions, and work toward a resolution. Your satisfaction is important, and we truly want to make things right.
We value your feedback, as it helps us improve and better serve our customers moving forward. We hope to have the chance to turn this experience around for you.
-Jasmine
Bey announced h
Bey announced her arrival well ahead, spoke with me in detail about the treatment and my expectations, performed duties, and checked with me upon leaving. I do not know definitively what the previous technician did or didn't do, but 14 photos taken to indicate job was done. But I don't believe it !
26 April 2025
Reply from Aptive Pest Control - Charlotte
Hi Bill,
Thank you for taking the time to share your feedback. We're so glad to hear that Bey communicated well with you and took the time to discuss your treatment and expectations. We completely understand your concerns regarding the previous service professional's work, and we take all feedback seriously as part of our commitment to improvement. At Aptive, we want to ensure you feel confident in the services we provide, so we appreciate you bringing this to our attention. If you have any further questions or need any follow-up, please don’t hesitate to reach out. We're here to ensure you're completely satisfied with your service.
-Jasmine
We have 2 houses.
We have 2 houses.
That get serviced with you guys. Our person was very polite and helped us with our hornet.Problem we really enjoyed the service
24 April 2025
Reply from Aptive Pest Control - Charlotte
Hi Valery,
Thank you so much for your thoughtful review! We're honored to service both of your homes and so glad to hear that our service professional was polite and helpful—especially with that hornet issue. At Aptive, we’re all about creating a positive and effective experience, and it’s wonderful to know you enjoyed the service. We truly appreciate your trust and loyalty, and we're grateful to have you as part of the Aptive family!
-Jasmine
Great Work Aptive
Aptive technicians performs exceptional work ALL THE TIME. I have been using them for a few years now and will continue doing so. They are the best!
25 March 2025
Reply from Aptive Pest Control - Charlotte
Hi Ruth,
Thank you so much for the kind words and continued trust in Aptive! We're thrilled to hear that our service professionals have consistently delivered exceptional service -- that means the world to us. Knowing you've been with us for years and plan to stick around truly makes our day. We're so grateful to have you as part of the Aptive family!
-Jasmine
Good service!
28 March 2025
Reply from Aptive Pest Control - Charlotte
Hi Ellen,
Thanks so much for the shoutout! We're glad to hear you're happy with the service. It means a lot to have you as part of the Aptive neighborhood!
-Jasmine
They are always on time
They are always on time, courteous operators...they have reasonable rates...I would definitely recommend
1 April 2025
Reply from Aptive Pest Control - Charlotte
Thank you for your kind words, Bill & Mona! We are so happy to hear that you appreciate our timely service, team, and pricing. It's always our goal to deliver exceptional service to all our customers, and your feedback is greatly appreciated. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis
Alex was very thorough and attentive…
Alex was very thorough and attentive with his explanations.
21 March 2025
Reply from Aptive Pest Control - Charlotte
Hi Claudia,
Thank you for your wonderful feedback! We are so glad to hear that Alex provided a thorough and attentive service experience. At Aptive, we strive to ensure every customer feels informed and confident in our pest solutions. We appreciate you being a part of the Aptive neighborhood and look forward to continuing to service you!
-Jasmine
Alex is always provides great service
Alex is always provides great service. He is friendly, professional and lets me know what is doing.
20 March 2025
Reply from Aptive Pest Control - Charlotte
Thank you for your feedback, Brenda! We're thrilled to hear that you've had such a positive experience with our service. We strive to provide friendly, professional service, and we're glad that Alex has been able to meet your expectations. We appreciate your choosing Aptive to care for your pest control needs!
-Alexis
Reply from Aptive Pest Control - Charlotte
Thank you for taking the time to share your experience with us! We're glad to hear that service is going well and our team has been not only kind, but helpful as well. We appreciate you choosing Aptive to help protect your home from pests!
-Alexis
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