Ally Financial Reviews 

The customer service team appears to read from a script more than helping the customer. They are not able to resolve your issues and they provide useless information. I would never recommend using them as an auto financing company again.

THEY ARE THE WORSE they don't care about there customers

I made a time sensitive funds transfer thru Ally using Zelle. The company advertises immediate transfer for most transactions or at worst by the following day. Over 24 hours later, the transaction wasn't completed. I reached out to customer support and was told they have no control over transfer speeds, have no way to know why this transfer was delayed, and are unable to help expedite the transfer in any way. Meanwhile, the payment is late and accruing late fees.

Customer support was extremely slow to respond, unwilling to answer any questions with anything but canned responses, and in the end did nothing to help. Customer support account supervisor Franz was immensely unhelpful.

Very unprofessional. Agent called me to confirm account details and after my first response , which was “they just came and picked up the car”, she hung up on me and left me with no further instructions. I will be seeking legal advisement about their processes.

Good luck getting a lien release letter. I received an email after my account was paid in full informing me I could access my account for "digital versions of your title and other lease-related documents," however they terminated my account so there is no access. Talked to 2 representatives who were useless and telling me lies. Horrible lying company. Will never get an auto loan from them again. Run fast and don't look back

Went to deposit a check from an old liquidated 401k in an emergency and they said it was on a confidential hold for 5 business days. I paid $25 for expedited shipping of the check to my address. I closed my accounts out of principal after being a customer for 17 years.

They charge for each payment made even if you connect your bank. So get ready to pay extra for each payment. The payment options for payment installments are absurd. One star for the customer service rep, majority will help, the other half are rude. The commercials and social media ads are fluff. Ill be trying to payoff my vehicle as quickly as possible and Im never using them again nor would I recommend
Let me not forget it takes 4 days for payments to show up on your account

Honestly they shouldn’t even get one star they illegally repossessed my car they blocked me from calling any part of their company except for the redemption center they refused to give my car back. They refuse to send me any of my documents. They never provided a cure notice by Iowa law legally they’re supposed to no matter what the contract says. I filed a dispute with their team and they did a horrible investigation. I have attorneys on it so I can get my car back.

There was a timing collision between an ACH withdrawal and an ACATS transfer. A transfer of asset needed afterwards to resolve this was severely prolonged and Ally processed this for a lower amount than the requested amount, and then took over three weeks to process my subsequent transfer request to fix their mistake.

Because this extended negative balance and the resulting interest were directly worsened by internal processing mistakes and delays on Ally's end, I was penalized with interest charges. When I asked customer service for an interest waiver as a customer courtesy, and remove the charge, they continuously stated no saying that it was my fault.

They literally froze my account without telling me or mention anything about ordering a new card. Had to call to order a new card that will days several days to arrive leaving me with no access to my funds.

Lied on my credit score becarful with them, never have I ever made a late payment. Actions are being taken..

For such a large bank worth so much to offer . Can we make custom service a standard option to our customers?!?! 4 hours transfer after transfer desperately requesting a supervisor after becoming so frustrated and unable to get anything accomplished only to be told sure and hung up on 2 times and transferred back into cue 1 time. lol I finally decided to hang up, write this review, cleanse my energy and try again. But seriously calling to get an online bank password reset should not be a coming to Jesus moment. Or make you reavaluate your whole financial situation on the thought if they can’t handle a call am I really putting them in charge of my money! And let me say even after getting a “supervisor” no help. No resolution. No progress….

I stand speechless other than that thought! These people are the ones I have trusted with my hard earned money and future? Wow

Texas - Amanda L

Pretty decent bank IMO! Customer support is always friendly and useful. App I wish was as useful as desktop version

Garbage bank

This company is the worst. The consumer service is awful can’t talk to know one no one wants to help. I’ve had to call multiple times to get know where!! Don’t waste your time find another company

Worst customer service, customer service cant speak english you can understand, some how they switched billing to online from mail. and obviously state they fixed billung issue when I call, still 5 months in row calling to fix billing issue, and all 5 monts being told was fixed.. never again will use this company! Got supervisor on line this time after hour on phone. maybe next month bo good?

My card was cancelled due to a fraudulent charge. Ally contacted me about this on July 8, 2026 via email, and I called them. They said that they would send me a new card right away ("5-7 business days").

On July 17, I received an email saying that my card is "on it's way!" and is expected to arrive on July 21.

So 14 days without a debit card for my main account. What happened to customer service!?

Ally is the absolute worst banking institution I've ever dealt with. They operate like a mafia slimeball outfit You can never get any straight answers in a charge exorbitant interest for the slightest inconsistency in any credit report leaving you with your back against the wall and they know it. A truly diabolical outfit.

I have been attempting to reach a human for 2 weeks regarding my payoff check sent in for a vehicle. No one answers, I put my information in and it says they are closed. I'm losing daily interest on both my loan refund and my GAP insurance. It will not allow me to cancel the GAP until the vehicle is payed off. Ally has really gone down hill. I would not recommend them to anyone. Not to mention they send threatening emails that I'm over due with my payment when they received my vehicle payoff 4 days prior to the due date but are refusing to credit my account or cash the check. That is per my credit union that I refinanced with. Ally... do better.