Had problem after first time out. The hydraulics on the bar faulted so handle wouldn’t stay up. Replaced scooter within days. Fantastic service, lovely man in shop, couldn’t have been more apologetic... See more
Company replied
Location
Switch locationBurrows House, 10 Priestley Road, Wardley Industrial Estate, M28 2LY Worsley, Greater Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called Matt on Monday to ask about whether he had any prima grab rails in stock. He had one, I needed two and if possible by Wednesday. He managed to source one from another shop and got it delivere... See more
Company replied
Picked up a click and collect order in Ableworld Salford this morning, excellent customer service from Matt who was more than helpful and kind, and gave us some great advice about other items we were... See more
Company replied
Excellent service from start to finish. Efficient process. Terry and Bill were very professional and understanding of the situation, they were sympathetic to our needs.
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Salford
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Burrows House, 10 Priestley Road, Wardley Industrial Estate, M28 2LY, Worsley, Greater Manchester, United Kingdom
- 0161 728 1880
4.7
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ableworld experience
Full explanations on use, nothing too much trouble. Would strongly recommend
1 October 2026
Reply from Ableworld - Salford
Hi Mrs Newsum,
Thank you for your lovely review! We're delighted to hear that our Salford team took the time to fully explain everything and made sure nothing was too much trouble. We appreciate your recommendation, and if you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Had problem after first time out
Had problem after first time out. The hydraulics on the bar faulted so handle wouldn’t stay up. Replaced scooter within days. Fantastic service, lovely man in shop, couldn’t have been more apologetic although it wasn’t his fault. Would recommend this outlet to everybody.
29 September 2026
Reply from Ableworld - Salford
Hi Joan,
Thank you for your lovely 5-star review! We're sorry to hear that you experienced an issue with your scooter, but we're pleased that our Salford team was able to resolve it quickly and arrange a replacement within just a few days.
It's wonderful to hear that you received such friendly and helpful service throughout. We'll be sure to pass your lovely comments on to the team. Thank you for your recommendation and for choosing Ableworld Salford.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Great Customer Service
I called Matt on Monday to ask about whether he had any prima grab rails in stock. He had one, I needed two and if possible by Wednesday. He managed to source one from another shop and got it delivered to the store by Wednesday. I’ve used the shop several times . Great customer service. Matt is a credit to the business and always understands your needs. I would definitely recommend this shop to friends when the needs arise for them to use their products.
31 August 2026
Unprompted review
Reply from Ableworld - Salford
Hi Jean, thank you for your wonderful 5-star review! We’re delighted to hear Matt was able to help source the additional grab rail so quickly and have everything ready for you when you needed it. It’s great to know he understood your needs and provided such helpful service.
We’ll be sure to pass your kind words on to Matt—he’ll really appreciate it. Thank you as well for your continued support and recommendation.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
ABleworld
Reply from Ableworld - Salford
Hi Tracey, thank you for your wonderful 5-star review! We're so pleased to hear our team at Salford was friendly, approachable, and able to answer your questions. Providing helpful and welcoming service is really important to us, and it's great to know that came across during your visit. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Great place to have locally.
I have visited Ableworld in Salford to buy equipment a few times over the last 2 years, I have always found Matt to be very helpful and knowledgeable with great customer interaction.
18 September 2026
Unprompted review
Reply from Ableworld - Salford
Hi Miriam, thank you for your lovely review! We’re delighted to hear that Matt has always been so helpful and knowledgeable during your visits to our Salford store. We really appreciate your continued support and kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
I been shopping in this shop for years…
I been shopping in this shop for years for mobility items an anything else i need. Staff are so kind they dont rush u. U have chance to walk around shop .looking an no one rushing u.
15 September 2026
Unprompted review
Reply from Ableworld - Salford
Hello, thank you for your lovely words. We’re so pleased to hear that you’ve enjoyed shopping with us over the years and that our staff have made you feel comfortable. We always aim to provide a relaxed and friendly atmosphere, and it’s wonderful to know you appreciate that. Kind regards,
Ableworld
Brilliant service in Salford
Picked up a click and collect order in Ableworld Salford this morning, excellent customer service from Matt who was more than helpful and kind, and gave us some great advice about other items we were considering. Will definitely be back for any other items we need.
11 September 2026
Unprompted review
Reply from Ableworld - Salford
Hi Alexandra, thank you for your wonderful 5 star review! We're delighted to hear that Matt provided such excellent customer service and was able to offer helpful advice. We'll be sure to pass your kind comments on to him. We really appreciate your support and look forward to welcoming you back to Ableworld Salford in the future! If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
I find the service to be excellent…
I find the service to be excellent whether by telephone or in person.
Knowledgeable, patient and extremely helpful staff.
Will gladly recommend Ableworld to family, friends and strangers alike.
3 September 2026
Reply from Ableworld - Salford
Hi Mrs Launder, thank you for your lovely 5 star review! We're delighted to hear that you've received excellent service both over the phone and in person. Our team always aims to be knowledgeable, patient and helpful, so your kind words mean a great deal to us. Thank you for recommending Ableworld to others, and if you ever need any further assistance, don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Top notch
Went to Ableworld Salford yesterday to look for a scooter for my mum. Once again Matt was really helpful. We bought a scooter for my dad a few months ago and just cannot fault the knowledge and support of Matt throughout the process. He is patient with the elderly and explains everything so clearly. We are now the owners of two scooters from this company and are extremely happy with our purchases. The six month free insurance is another added bonus!! Thanks again Matt for your help. Wouldn’t shop anywhere else.
22 November 2024
Unprompted review
Reply from Ableworld - Salford
Hi,
Thank you for taking the time to leave us this review. We are thrilled to hear our Salford team (especially Matt) was able to assist you and your dad find the perfect Mobility Scooter! We hope to see you again soon.
Take care,
Ableworld
Small Claims Court
If you are looking for a mobility company that puts the customer first and will go out of their way to make the customer feel valued, then please do yourself a favour and stay away from Ableworld Salford branch. If however, you are looking for a company that will put every stumbling block they possibly can in your way when you have a defective product and ultimately the only way you have of ever getting your money back is through the small claims court, then go ahead and give Ableworld a try as I am sure you will not be disappointed.
Suffering from Lung Disease and Heart Disease I decided to purchase a brand new mobility scooter for the sum of £599 from Ableworld Salford. Unfortunately, within six months of purchasing the item, the scooter had broken down on multiple occasions leaving me stranded - even whilst crossing a busy main road - and despite Ableworld’s own engineers' multiple attempts to rectify the scooter, all to no avail, I eventually requested a refund as was my legal right under the Consumer Rights Act 2015. Unfortunately, Ableworld Salford did not feel this particular piece of Government legislation applied to them, despite being told by their own recognised dispute resolution team, namely Which Trusted Traders, that it did and as such were in fact legally obligated to supply me with a refund. Therefore, the only avenue left open to me at this stage was to seek the assistance of the small claims court. It was at this stage Ableworld Salford decided to place even further stumbling blocks in my way by passing the matter over to Ableworld Head Office to deal with even though it later became apparent they knew that as a franchised company, Ableworld Head Office had in fact no legal obligation over the case and as such if the matter did in fact proceed to court, it would simply be dismissed by the Judge. As things progressed, it took the assistance of Which Trusted Traders along with Trading Standards plus ultimately two separate attempts at court mediation for Ableworld Salford to agree to a refund of a partial amount of the initial sum I paid for the scooter which after approximately 18 months of constant letter writing as well as dealings with the court system, I reluctantly accepted. The funny thing is, I had always assumed the phrase “ Caveat Emptor/Buyer Beware” only applied to purchasing second hand goods but it is now apparent to me that the phrase “Caveat Emptor/Buyer Beware” also applies to buying brand new goods - or at least it does in the case of Ableworld!
29 June 2023
Unprompted review
Reply from Ableworld - Salford
Hello Judith,
We are sorry to hear that you feel disappointed with the conclusion of this case. With reference and in relation to your claim with us, our directors at Head Office and the franchisee director of Ableworld Salford were in agreement that what we had previously offered you was a fair amount to conclude the claim.
If a customer is unhappy or disagrees with our position, we are always prepared to offer mediation through Dispute Resolution process. Throughout any mediation process we work in an open and timely manner and as in this case, we did work with an independent mediator to come to an agreed conclusion for both parties.
Once the mediation process has been concluded and accepted by both parties, we consider the matter closed.
Yours sincerely
Ableworld
Cheers Mike
First I would like to apologise to Mike from the Salford store. He gave me his business card but unfortunately I misplaced it and couldn’t remember his name (dementia moment). Secondly, I would like to thank him for all his help and expertise in helping me (and my wife) in choosing a scooter for myself back in April, its just a shame he didn’t serve coffee because he put us at ease the moment we entered the store. I think we were there for about an hour just chatting, having purchased a scooter. Thank you.
19 April 2023
Unprompted review
Reply from Ableworld - Salford
Hello Anthony,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mike from our Ableworld Salford was able to help you and your wife find a mobility scooter to meet your needs. It's also great to hear that Mike was able to put you are ease. We hope to welcome you back in-store again in the future
Take care
Ableworld
Very good service from Salford Branch…
Very good service from Salford Branch today. Stairlift stopped working and Sean was here very quickly to fit a new battery. Nice to see a company getting something right!
5 April 2023
Unprompted review
Reply from Ableworld - Salford
Hello Marion,
Thank you for taking the time in leaving this excellent review. We are delighted to hear that sean from Ableworld Southampton was able to help you fix the battery on your stairlift. it's also great to hear that the team at Ableworld Salford provided very good service. We hope to see you again.
Take care
Ableworld
Excellent service from start to end
Excellent service from start to end. Quick process. Thank you very much Mason, you were fantastic! I’m very happy :)
23 February 2023
Unprompted review
Reply from Ableworld - Salford
Hello Olivia,
Thank you for taking the time to leave us this brilliant review. We are delighted to hear that Mason at Ableworld Salford was fantastic. It's also great to hear that you experienced excellent service from start to end. We hope to welcome you back again.
Take care
Ableworld
We had a very good visit today
We had a very good visit today. Mike made us very welcoming. He done everything he could to help us and we are very thankful.
16 December 2022
Unprompted review
Reply from Ableworld - Salford
Hello Kian,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Mike at Ableworld Salford was welcoming and provided helpful service. We hope to welcome you back again.
Take care
Ableworld
Great service from Bill & Terry
Great service from Bill & Terry, delivered and set up a motorised chair in a very busy household, thank you again
12 December 2022
Unprompted review
Reply from Ableworld - Salford
Hello Jennie,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that Bill and Terry from our Ableworld delivery team provided great service when delivering your new riser recliner chair. We hope to see you again.
Take are
Ableworld
Reclining Chair
Excellent service from start to finish. Efficient process. Terry and Bill were very professional and understanding of the situation, they were sympathetic to our needs.
28 October 2022
Unprompted review
Reply from Ableworld - Salford
Hello Chris,
Thank you for taking the time to leave us this excellent review. We are thrilled to hear that the team at Ableworld Salford provide excellent service when you visited in-store. It's also great to hear that Terry and Bill from our delivery team were professional and able to help with your needs. We hope to see you again in-store.
Take care
Ableworld
If I could give this company 0 star I…
If I could give this company 0 star I would. My dad purchased a stairlift for 1500 and sadly passed away 2 weeks after. He only used it for a week as he was in hospital for a week. We phoned ableworld up to pick it back up and they offered us 300 quid!!! Absolutely no compassion and shocking considering it had been used a handful of times. We would rather see it threw in a skip than accept 300 quid for them to sell it on again for a grand
10 August 2022
Unprompted review
Reply from Ableworld - Salford
Hello Kerry,
Firstly, please accept our condolences for your recent loss.
At Ableworld we offer a buy-back service to help our customers where needed. We are not aware of any other stairlift company that guarantees to buy back a stairlift however, Ableworld offers this service to provide an option for the disposal of an unwanted stairlift.
There is no obligation for you to sell the stairlift to Ableworld and if you are able to secure more money for the stairlift via an alternative option then you are free to undertake such a transaction. With our buyback service, we have a fixed price structure for second-hand stairlifts and the money that we pay out is after we have incurred the costs of an engineer removing the lift. The parameters of our buyback service are quoted in detail at the time of purchase so we are 100% transparent with our customers on this point.
Yours sincerely,
Ableworld
Fantastic customer service
Have been a customer here for a number of years, always great service.
I recently bought a riser bed that was a special order. Ableworld was let down by the supplier at the last minute but Mike the store manager, went above and beyond not to let me down.
Fantastic customer service!
3 August 2022
Unprompted review
Reply from Ableworld - Salford
Hello Tracey,
Thanks for leaving us a fantastic review. We are thrilled to hear that whenever you visit Ableworld Salford you always receive great service. It's great to hear that Mike went above and beyond to help you with your purchase of an adjustable bed recently.
Take care,
Ableworld
Knowledgeable and helpful
Helpful, informative and knowledgeable, great people and nothing is too much for the staff. Always a privilege to go to.
29 June 2022
Reply from Ableworld - Salford
Hello Pauline,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the team at Salford are helpful and knowledgable when you visit. We hope to see you again.
Take care,
Ableworld
Mike was very helpful today
Mike was very helpful today, the bolts had come loose on tge wheelchair and in minutes he had tightened them up.
11 May 2022
Unprompted review
Reply from Ableworld - Salford
Hello Margaret,
Thank you for taking the time to leave us a fantastic review. It's great to hear that Mike was helpful in assisting with your wheelchair. We hope to see you again.
Kind regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.