I have Stage 4 cancer which is affecting my mobility and so I’m not able to get around as well as I used to. I set up a GoFundMe fundraiser last year. Thanks to the very generous donations received fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Queensferry branch - an absolute s*** show. We visited with a view to buying a rollator for a friend. Nobody was in the shop though we saw one person doing something outside. We walked round, looke... See more
Company replied
Allyson and Colin are FANTASTIC 💫. We were supported with excellent customer service from the first call we made. Allyson provided helpful advice & guidance. When visiting the store for new batter... See more
Company replied
Super helpful friendly staff. Very knowledgeable and considerate about things like me standing for too long. Very good deals on products and staff take excellent care to make sure they are in good con... See more
Company replied
Company details
About Ableworld - Queensferry
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
87 Station Road, CH5 2TB, Queensferry, Flintshire, United Kingdom
- 01244 810676
4.0
Great
18 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have Stage 4 cancer which is…
I have Stage 4 cancer which is affecting my mobility and so I’m not able to get around as well as I used to. I set up a GoFundMe fundraiser last year. Thanks to the very generous donations received from family and Facebook friends I was today able to buy a mobility scooter. Many thanks to Allyson and Roy ❤️
26 January 2026
Unprompted review
Reply from Ableworld - Queensferry
Hi Fran,
Thank you for sharing your story. We're so glad to hear that, with the help of your GoFundMe and the support from your family and friends, you were able to get your mobility scooter.
Allyson and Roy will be thrilled to hear your kind words - it's wonderful to know they could help make things a little easier for you. Wishing you all the best with your new scooter!
Take care,
Ableworld
Queensferry branch
Queensferry branch - an absolute s*** show. We visited with a view to buying a rollator for a friend. Nobody was in the shop though we saw one person doing something outside. We walked round, looked at a few things and finally found the rollators, looked and decided we didn't want to buy when we hadn't even had the courtesy of an assistant. As we decided to leave the male assistant showed up but it was too late. Certainly won't go there again and would be dubious about any other branch now. We ended up at Careco and had an amazing experience.
31 December 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Gillian,
Thank you for sharing your feedback. We’re very sorry to hear that your visit didn’t meet your expectations. Creating a positive, welcoming experience for all our customers is really important to us, and we appreciate you raising this. We’ve shared your comments with the team so we can continue to improve, and we hope you might consider giving us another chance in the future.
Take care,
Ableworld
I bought my first car seat 2 years ago…
I bought my first car seat 2 years ago while suffering with sciatic, very painful. extremely helpful whilst driving. As they mentioned it was low in stock I ordered another one last week to keep until needed. I ordered the first car seat on line from the Queensferry shop and collected it the next day. A very helpful lady served me and I will have no hesitation going back to that shop again when I require further help, I am now in my 70s and starting to require extra help!!! I had a good look around whilst I was in the shop and took notice of all there stock. This time when ordering my carseat I had to go on line and order from there head office as there was no stock of that particular item at the moment. All was well and received my order promptly and efficiently, thankyou Ableworld
23 October 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi E M Griffiths,
Thank you for such a thoughtful and detailed review — it really means a lot to us. We’re so glad the seat has helped make driving more comfortable, and that both our Queensferry team and the Internet team provided a smooth experience. It’s lovely to hear that our staff were helpful and welcoming, and we’re so grateful for your continued support over the years.
Take care, and we look forward to seeing you again soon!
Allyson and Colin are FANTASTIC 💫
Allyson and Colin are FANTASTIC 💫.
We were supported with excellent customer service from the first call we made. Allyson provided helpful advice & guidance.
When visiting the store for new batteries for a wheelchair, Colin went above and beyond in helping us to fit them. You were both patient and kind, and we are extremely grateful. Thank you both very much. You are a credit to Ableworld.
17 June 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Mandy,
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that Allyson and Colin provided such excellent service and made your experience with Ableworld a positive one. Your kind words mean the world to us — we pride ourselves on offering support, guidance, and care to all our customers. We’ll be sure to pass on your lovely comments to Allyson and Colin; they truly are valued members of our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing Ableworld!
Take care,
Ableworld
Deeside Branch -Jolly Boot Scooter
Purchased a jolly boot scooter for my wife from the Queensferry branch.
Allyson was incredibly helpful, knowledgeable and attentive. A real credit to your company.
3 May 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Julian,
Thank you for your kind feedback! We're thrilled to hear that Allyson provided such excellent service. We’ll be sure to pass on your compliments to her. We hope your wife enjoys her new Jolly Boot Scooter, and if you need anything else, don’t hesitate to reach out!
Take care,
Ableworld
Allyson was fabulous
I went to purchase a new scooter and Allyson couldn't be more helpful. She was professional and diplomatic. A real credit to ableworld.
All the products such value for money and reliable 👏 couldn't be happier with the service received. Thank you
3 May 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi,
Thank you so much for your kind words! We’re delighted to hear Allyson was so helpful and that you’re happy with both the service and your new Scooter. She’s a valued member of our team, and we’ll be sure to pass along your lovely feedback. Enjoy your new Scooter, and don’t hesitate to reach out if you need anything else!
Take care,
Ableworld
Super helpful friendly staff
Super helpful friendly staff. Very knowledgeable and considerate about things like me standing for too long. Very good deals on products and staff take excellent care to make sure they are in good condition. Special thanks to alison and the area manager who helped me with my purchase.
17 April 2025
Unprompted review
Reply from Ableworld - Queensferry
Hi Rachel,
Thank you so much for your review! It's great to hear that our Ableworld Quensferry store provided excellent service on your visit and we hope to see you again soon:)
Take care,
Ableworld
Purchased from Ableworld twice this…
Purchased from Ableworld twice this year and both items delivered next day.
Both products good quality too and not overpriced.
12 November 2024
Unprompted review
Reply from Ableworld - Queensferry
Hi!
Thank you for taking the time to leave us this review. We are thrilled to hear our Queensferry store was able to assist you quickly and efficiently and we hope to see you again soon!
Take care,
Ableworld
Supportive when ordering on line with…
Supportive when ordering on line with difficult forms
10 May 2024
Reply from Ableworld - Queensferry
Hello Karen,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Queensferry team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Queensferry store purchase
Recently purchased a Mobility scooter from your Queensferry store.
Allyson was really helpful
And described all the different products to us. Knew all the answers thank you.
Thanks for your help.
Mr and Mrs Edwards
Wrexham
2 January 2024
Unprompted review
Reply from Ableworld - Queensferry
Hello Mr and Mrs Edwards,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Allyson from our Ableworld Queensferry store was able to help you find the right scooter to meet your needs. We hope to welcome you back again in the future.
Take care
Ableworld
I needed a tilt chair and wheelchair…
I needed a tilt chair and wheelchair for my mum. Went to ableworld in Queensferry and the help and guidance I got from Allyson was outstanding.She talked me through different things that I didn't even know or had thought of. In the end it was delivered to try out before payment by Scott and Vince who ensured it was the right one for mum which thankfully it was. Fantastic service
13 January 2023
Unprompted review
Reply from Ableworld - Queensferry
Hello Steve,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Allyson from Ableworld Queensferry provided outstanding service. It's also great to hear that Scott and Vince from our Ableworld deliveries team ensured it was the right one for your mum. We hope she is happy and hope to welcome you back in-store again in the near future.
Take care
Ableworld
From start to finish everything was…perfect
From start to finish everything was great. The sales staff were helpful but not pushy. Allyson was knowledgeable and took the time to ensure my wife found the perfect mobility scooter best suited to her needs and even let her take a few for a test drive.
19 October 2022
Unprompted review
Reply from Ableworld - Queensferry
Hello Mark,
Thank you for taking the time to leave us an excellent review. We are so pleased to hear that you experienced great service throughout. We hope to welcome you back in-store again.
Take care
Ableworld
We went into the store yesterday to…
We went into the store yesterday to purchase an Elite Jiffy scooter, we were greeted warmly by Brian who showed us the scooter and he was extremely knowable. He put us at ease and explained everything well. My 2 gripes on the experience are that I had to have the ex display model of the scooter I did explain that I wouldn't need it for a few weeks but I wasn't offered any other model, I don't know how long that model had been in the store so felt quite disappointed. My other gripe was that Brian told me that I would need a cover for the control panel but they were out of stock but they could be found online, he didn't tell me where. Overall friendly staff but disappointed with having the ex display scooter
30 September 2022
Unprompted review
Reply from Ableworld - Queensferry
Hello Sarah,
Thank you for taking the time to leave us some feedback. Firstly its fantastic to hear that Brian was extremely knowledgeable and greeted you with a warm welcome recently.
We are sorry to hear that you feel disappointed about having an ex display scooter. We wanted to reassure you that the scooter you have purchased is brand new and was taken out of the box a day prior to the purchase. If you do have any further concerns however, please do not hesitate to get in touch with our support team on support@ableworld.co.uk
Kind regards
Ableworld
Great service as usual
Needed a mobility scooter for my dad, popped into store late yesterday - home demo this afternoon - fantastic service all staff genuinely helpful and pleasant ( in store, the appointment team and the home demo team, who patiently made sure all was in order for my dad.
The scooter was a Rascal and should give my dad the confidence to get out and about 👍
12 August 2022
Unprompted review
Reply from Ableworld - Queensferry
Hello,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the service you received in our Ableworld Queensferry store was fantastic and the team were helpful and pleasant with you and your Dad. We hope to see you again!
Take care,
Ableworld
Had a visit to do a home assessment on…
Had a visit to do a home assessment on Friday and we had a stairlift fitted on Monday.The service from Paul who did the assessment and the fitting was first class.The fitting of the stairlift has made my wife’s life so much easier.
5 July 2022
Unprompted review
Reply from Ableworld - Queensferry
Hello David,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Paul from our Ableworld Queensferry store was first-class. We hope you like your new Ableworld Stairlift, and it makes your wife's life a little easier.
Take care,
Ableworld
Satisfied wheelchair user
We bought a wheelchair from the Queenferry North Wales branch. Brian was very helpful and made sure we got the right size to suit us He adjusted the foot rests and talked us through its use and safety features. Very satisfied with our purchase
21 June 2022
Unprompted review
Reply from Ableworld - Queensferry
Hello Maurice,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Brian from our Ableworld Queensferry store was very helpful and made sure you got the right size to suit your needs perfectly. We hope to see you again.
Kind regards,
Ableworld
Excellent customer service provided…
Excellent customer service provided both online and in store
10 February 2022
Reply from Ableworld - Queensferry
Hello Hannah,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that you received excellent customer service recently both online and in-store. We look forward to seeing you again.
Kind regards,
Ableworld
Welcome addition to mobility users in the Deeside area
Came to the Queensferry, Deeside store for help with choosing a light wheelchair for my 98 yr old mother in law. Angela & the other assistants were very helpful, pleasant & patient in explaining the various chairs on offer & in helping us to choose the right one for my mum-in-law. Can't praise all the staff highly enough.
16 November 2021
Unprompted review
Reply from Ableworld - Queensferry
Hello Anne,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Angela and the other team members were helpful, pleasant and patient in explaining various chairs to you. We hope to see you in-store again soon.
Kind Regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.