Ableworld - Crewe Reviews 

I’ve just come back from Ableworld in Crewe Cheshire. My husband and I called in last Sunday morning, just to have a look at the Mobility Scooters and get some general information. Once entering the shop we were greeted by Nigel the Duty Store Manager. I felt self conscious and embarrassed about enquiring about the mobility scooters, but Nigel came straight up to us, immediately making us feel relaxed, he asked what our requirements where regarding the scooters and what we wanted it for. I never felt judged or uncomfortable with him, and within ten minutes of meeting Nigel, we were sitting and testing some of the scooters out in the shop. Dare I say we were having fun, at the same time learning all about the mobility scooters and which one would meet our needs ?
Nigel never tried to push or make a sale, he was very informative of all the scooters we enquired about, and nothing was to much trouble, showing us how to collapse the scooters to fit in the car boot.
By the time we left the shop we had decided what mobility scooter we wanted, the only decision that we couldn’t make was which colour.

We had chosen the new design of the Pride Scooter, the demonstration model which had only come into the shop on the Friday was black, and the other model that was in stock was orange. We had decided that a mobility scooter was our next step forward, and as we were going on holiday the following week, we needed the scooter before we went.
When Nigel checked his stock for the scooter, he realised that the one in stock was an Orange colour.
I saw his face, and immediately knew that something wasn’t quite right, and when he told me the scooter was Orange I nearly cried!
However Nigel was quick to explain that it was only on the panels that were Orange and not the whole bike? He even opened the box so that we could try and get a feel of the colour.
Anyway as we’d decided that we were definitely going to buy either the black or orange, Nigel said that he would reserve both scooters till the following morning, when he would build the orange scooter up so that we could see both the Black and the Orange scooter to decide on the colour
When we returned the following morning, Nigel was true to his word and had built the orange scooter, and had put them both together for us to decide.

Believe it or not I chose the Orange one!
Nigel said that he thought that was a great colour for me, and that it made the scooter look
individual. I have now got two little number plates that says Scooby Doo and I love it.

As the picture attached shows I am currently in Cornwall enjoying visiting all the Cornish villages, that I have not been able to walk around in a very long time.

That Sunday morning, has changed my life completely, it has given me my freedom back that cancer had taken away.
Things could have been so different if on that Sunday morning Nigel was not working, he helped me overcome the feeling of embarrassment along with other feelings, properly without even realising it. Nigel changed my life forever that Sunday, and I will always be entirnally grateful, he is one in a million and deserves a medal, I wish all sales people were so attentive and helpful, with a huge amount of empathy, without even knowing it.

Thank you Nigel for helping me take control, and giving me part of my life back.

Ps) sorry couldn’t load the picture 😢

The members of staff very helpful

Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went above and beyond. When I went to collect my new scooter I wasn’t able to lift the scooter into the car myself , but he took care of everything without hesitation. Nothing was too much trouble even Amy brought a chair to the desk whilst paying etc as I cannot stand for very long. They both made me feel completely at ease, I can’t thank them enough.

Visited the Crewe store - was served by Jay & Amy.
First time in ableworld with my elderly mother in law.
Absolutely fantastic service. Above & beyond. I also noticed how clearly Jay spoke for my MIL as he picked up she was hard of hearing.
He also took time and care in explaining everything to her.
Amy helped us find everything we needed.
I will always use this store now. Thank you Jay & Amy.
And the chair was delivered and is perfect.

I bought a mobility scooter and a mobility bed. The mattress ( memory foam) on the bed was not level it was leaning to one side I called the shop in week later no joy I found out who supplies the mattress called them week later some one came to take a look a after 2 weeks I called them MIBED and they blamed me. The bed I sent photos to ableworld saying that the hing bracket has fell off no joy with the shop so contacted ABLEWORLD HQ I got fobbed off they wanted and kept going on about charging me £70 if they send out a engineer so I declined it is still under warranty NOT VERY HAPPY WITH ABLEWORLD AT ALL I will NOT be going there again FULL stop

We visited Ableworld today in Crewe, after making a mistake ordering a power chair online, which is too heavy and not for us, will be returning it. I have only good things to say about the very personal and knowledgeable service we received today from Amy and Jonathon. We spent some time in the shop looking at scooters and power chairs, their expert knowledge helped us to make the decision, without any pressure, my husband had a test drive and Amy assistate me in trying sizes in our car boot. Very happy with our purchase Q50R Carbon, ready for its test drive next week on our holiday. Definitely would recommend, the personal touch and the chance to talk about the scooters and chairs is very much appreciated. Debra Jones

I would like to thank everyone for their support, we needed a riser recliner for my mum who is housebound with mobility issues, the staff in the Crewe store using my mums measurements helped us to source the best chair options, the team at Head office organised a delivery demo of two chairs to be done at our convenience, the drivers who brought them were so helpful and patient with mum and they gave us great guidance to help us make the right choice. From ordering to arrival the leadtime was amazing and the Deliveries team organised a next day delivery to my parents, mum is extremely pleased with her purchase of the Wrenbury Ultra Riser Recliner and she is now sitting comfortably. Thank you to everyone at Ableworld who helped make this whole process a happy experience

Visited Ableworld Crewe yesterday afternoon. My Dad was looking for his first mobility scooter after having given up driving after over 70 yrs. We had a good look around and were approached by Amy. She was very friendly and super helpful. After a few demos and trials it was pretty clear Dad was ready to get one. The staff went above and beyond expectations. Explaining everything we needed to know about the scooter and more. Needless to say Dad was very impressed with the service as came away with his first mobility scooter. We even had it delivered to the door almost immediately thanks to the delivery guys Alex &Allison who were in store at the time and again super helpful!
Big shout out to all the team including Jonathan (think that was his name) who were all very helpful and considerate to our needs. We would highly recommend you, and Thank you so much 😊 John & Mandy

Made 3 visits to Ableworld Crewe whilst trying to decide on mobility scooter. Dealt with both Jonathon and Nigel who were so helpful and answered all questions, they were courteous every time and never pressured me to buy. I was glad the last time I went to actually buy a scooter they were both in store. Both a credit to the company.

Ableworld mobility at the Crewe store
I need to highlight and thank their knowledgeable staff, and helpfulness in addressing individual needs and concerns. Their team's efficiency and commitment to providing ongoing support and crystal clear communication, in particular their store manager,(Jonathan) for his patients and his willingness to go that extra mile to assist my custom,
I am now the proud owner of their new model mobility scooter, Apollo Life,
Their clear and concise information about their mobility scooters, maintenance, safety, technologies, allowing there customers to make the right decision based on their needs and life style;
I write this review with my pleasure and honesty
Mr s.shaw - Newcastle under lyme

I wish to wholeheartedly praise Ableworld's Crewe store for their high level of after-sales service that I experienced recently. A minor problem with my 'A Fold Walker' was taken on by Johnathon with such enthusiasm to give a level of service rarely seen today. He showed commitment in acquiring the part required, practiced his own skill to fit it and finally to resolve the problem for me. I was very impressed.

5 star, been in today to look at scooters for my mother, dealt with Nigel and he was great from start to finished. Went away buying a scooter well recommended.

Spoke to a member of staff about a mobility scooter he was so so helpful full of experience and know how took one for a test drive and ended up buying it my experience was wonderful couldn't be happier and would recommend the crewe branch in mill st to anybody they are a happy and knowledgeable bunch would gladly use them again .

We recently visited Ableworld Crewe. We were advised in a knowledgeable and friendly way by Jonathan. He gave great advice and options and as our need was quite urgent he and his colleague Nigel arranged speedy delivery of some much needed equipment. They also undertook to deliver it at very short notice. Outstanding service from start to finish

The most disorganised company I've dealt with. The Terms and Conditions they try to wriggle out of the legalization to protect customers .
Was sold a product that was not as described!.
A mobility scooter that top speed was 4mph. Sadly that's untrue . A quick circle round your car park with a member of staff using Google maps to test the speed is a joke.
As the scooter on a daily journey for example into town gives a truer picture of the actual speed not a Google maps!.
Was told by customer service that I could take it back to store and they'd exchange it for a more expensive model and pay the difference (since been denied).
Also told I've got to make sure I'm at least two scooter lengths while out on it as that's the "stopping distance" . God help anyone who stops in front of me or emerges to cross my path while out on a journey round town.

I'm now told you don't resell scooters which is NOT what your masse of paperwork says or your website.
Your paperwork online says clearly "if the items resellable".

Big THANKYOU to Nigel at Ableworld Crewe today.We went in this morning to look at and try out some mobility scooters for myself.I have never used one before,and Nigel explained everything to us and was able to answer all our questions.Nothing was too much trouble at all and his customer service was excellent.My husband went back this afternoon to purchase the scooter I decided on.Thankyou so much for a pleasant experience and making me feel relaxed when I was a little nervous to start with.Would definitely recommend ☺️

To Ableworld, Crewe
What a wonderful surprise it was to win the cost of my purchase back (my bed). It will make my new bed even more relaxing!
With many thanks
Margaret.

Initial purchase went very well and my mother and father were pleased with their new stairlift. Installation was great, no mess at all. We took out the extended warranty that includes an annual service. It is now just my mother at home and she has Alzheimer’s so we have to travel over 50 miles to be with her for appointments (and always say this when arranging service calls). The after sales is not brilliant though, they never call you to book a service, you have to call them, the last two years (first two years of warranty extension) they have tried to re-arrange service on the actual day causing cost to us having to travel to be with my mother. Once can be forgiven, there are always emergencies, however, it seems to be a habit and has a knock on effect with other arrangements made. We go to all the trouble of explaining about my mother when booking the appointment and they deny they knew, I have asked them to review their call recordings and keep proper notes on their system. They just want to carry out service calls at their convenience - no wonder they get so many emergency breakdowns as it’s so hard to organise a service.

What a very pleasing and pleasant experience, we spent nearly 2 hours with Nige, so courteous, polite, knowledgeable and patient. He showed us the range of foldable mobility scooters, explained the differences, allowed us to try out the ones fancied. Suggested we spent some time thinking over our options - very little thought needed we had decided on the best choice for our needs and we bought it.