I have been paying almost £20 per month for yearly servicing. It's been well over a year now. When I rang to see when my service was going to happen I was told I would be put on a list and the wait w... See more
Company replied
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See what reviewers are saying
I have never had the need until now to access mobility services. I can honestly say I cannot remember when I last received such amazing customer service both over the phone and then face to face .The... See more
Company replied
I recently went to the Birkenhead store to support my mum with buying a Boot scooter due to her mobility issues. Lyn helped us out on the day and she was fantastic, an absolute gem. She was knowledg... See more
Company replied
Excellent service by Dan Birkenhead branch. I had my jazzy ZT10 scooter in to be fixed at first we thought it was a small problem to fix but 7to10weeks with one thing after another going wrong it's... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Birkenhead
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
2 Park Road North, CH41 4EZ, Birkenhead, Merseyside, United Kingdom
- 0151 650 2200
3.2
Average
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Wheelchair purchasing made simple
I went in on Saturday to get a wheelchair for myself. I'm 33 with progressive MS. I never thought I'd need to buy a chair at this age but the lady in the shop was absolutely amazing. So helpful and knowledgeable, she made the whole process easy and I left with a comfortable chair and everything I need to know! I can't thank her enough for being so lovely!
22 October 2022
Unprompted review
Reply from Ableworld - Birkenhead
Hello Liz,
Thank you for taking the time to leave us this fantastic feedback. We are delighted to hear that the team at Ableworld Birkenhead was able to provide great service and knowledge to help you find a wheelchair to suit your needs. We hope to see you again in-store.
Take care
Ableworld
Faulty wheelchair
I bought a wheelchair for my terminally ill husband.
I did not get the opportunity to try the chair outside on the uneven pavements as I now believe to be the correct way of selling.
When I tried it at home, it was impossible to keep straight and the left side handle fell off 4 times in 100yd journey. I took it back the following day and was told that because it had been used ( the plastic was still on the tyres) I could not have a full refund, only partial.
I had to accept that as the chair was of no use to me.
When I took it back, the sales lady was selling a chair to an elderley gent and she insisted he try it outside - I did not get that advice and having never had cause to use a wheelchair did not even think of it. I think I should have been given better advice prior to the purchase.
18 June 2022
Unprompted review
Reply from Ableworld - Birkenhead
Dear Jane
Thank you for your recent review regarding a wheelchair that you purchased for your husband from Ableworld Birkenhead store.
The relevant manager was aware of the issue you had raised with the wheelchair and emailed you to inform you she was sorry that the wheelchair was not working out for you and suggested bringing it back to the store with confirmation of the payment method so that the store manager could take a look over it. It was reiterated to you that a full refund, unfortunately would not be given with any indication of deterioration over and above natural wear and tear. The manager was happy to have an engineer to take a look at the handle. You confirmed back by an email response to thank the store manager.
In the meantime, I would like to thank you for taking the time to submit your review and assure you that we do consider every request from our customers individually and in detail.
Yours sincerely
Ableworld
Excellent service
Have visited in Birkenhead twice recently ,was served by Lesley and then Lyn today .What fabulous service from both ladies ,so knowledgeable about products ,so efficient ,extremely pleasant and answered all our questions Both a credit to the company
9 November 2021
Unprompted review
Reply from Ableworld - Birkenhead
Hello,
Thank you for taking the time to leave us a fantastic review for our Birkenhead store. We are thrilled to hear that Lesley and Lyn delivered a fabulous service and were both knowledgable, efficient and extremely pleasant. We hope to see you again.
Kind Regards,
Ableworld
Russell was extremely helpful and a…
Russell was extremely helpful and a credit to Ableworld thank you so much Sue
21 September 2021
Unprompted review
Reply from Ableworld - Birkenhead
Hello Brenda,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Russell was extremely helpful and you believe he is a credit to Ableworld. We are happy to have him as a part of our team. We hope to see you again.
Kind Regards,
Ableworld
100%satisfied
This is the 3rd time I,ve made a purchase from this company. I was served again by Lyn. Once again 100% service. I would recommend them
11 September 2021
Unprompted review
Reply from Ableworld - Birkenhead
Hello Joseph,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Lyn from our Birkenhead store delivered 100% service recently. We hope to see you again.
Kind Regards,
Ableworld
Excellent product knowledge and Customer service
We have just purchased a wheelchair for my wife. We compared Ableworld's shop with that of another national chain, and had no hesitation in choosing Ableworld Birkenhead. A's staff were so much more understanding and knowledgeable. In particular, A's sales assistant, Lyn, was everything you could ask for in knowledge and helpfulness. She cheerfully showed us 4 different models, explaining their differences and strengths. She helped my wife try out the ones we liked, pointing out the features of relevance to us, and how to use the chair safely. Thank you, Lyn.
1 September 2021
Unprompted review
Reply from Ableworld - Birkenhead
Hello David,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Lyn from our Ableworld Birkenhead store was knowledgeable and helpful during your recent visit. We are happy to hear that she spent the time talking you through the strengths and weaknesses of all of the wheelchairs. We hope that your wife is happy with her new wheelchair. We hope to see you again.
Kind Regards,
Ableworld
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