KRIS
warranty continued
SMARTFON COST 300EURO REFUND ONLY 110EURO
THE SMARTPHONE CANNOT REPAIR
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
Sorry to inform you that we can only arrange partial refund EUR110 to you.It is the maximum we can offer.
If you have any other questions about our products please feel free to inquire.
Have a nice day.
Best regards,
KAY
Hi Kay,
Could you let me know how did you calculate the refund to be 110? What it is based on?
Thanks
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at529, hope it could help you. We also hope you could contact us with the links below.
1-year warranty
Phones are covered by a one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmware, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
You could use the money we refund to repair the phone in the local. We have received the latest email from you, and we will reply to you in 24 hours.
We take the security of your personal information very seriously. Therefore, if you have any other problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
warranty continued -------------JOKES--------
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
We are deeply sorry to inform you that we have found we don't support to repair the global version.
There is no international version of the parts in China's domestic mill repair shop, so it can't be repaired.
We hope you can accept our partial refund to keep the item.
f you have any other questions about our products please feel free to inquire.
ooking forward to your reply.
Have a nice day.
Best regards,
Cheniller
Sorry to inform you that the supplier do not offer warranty for this phone.
Would you accept partial refund then repair the item in your side?
If you have any other questions about our products please feel free to inquire.
Have a nice day.
Best regards,
KAY
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
Since your phone has received over one month we cannot process the full refund or resend an new replacment for you.
If you have any other questions about our products please feel free to inquire.
Have a nice day.
Best regards,
Michelle
This warranty and return policy are only available for the sub-categories of smartphones and featured phones.
1 year warranty
Phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
Thank you for choosing Banggood and sorry for any inconvenience caused.
We sincerely apologize for this, but different phone may have its own repair policy, and we have explained the reason and we are willing to refund you, hope you could understand.
If you have any problem, please reply to the email or contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
brak gwarancji
Kupilem smartfona 300euro po 3 miesiacach sie popsuł zwrociłem sie do niech z prośba o naprawe odpisali ze nie naprawiaja Napisalem ze zwroce im telefon oni odpisali ze nie wysla mi nowego. Poprosiłem zeby zwrócili pieniądze powiedzieli ze nie mogą bo telefon został wysłany w terminie. Zapytałem wiec czy jest gwarancja ? odpisali ze na ten telefon nie ma gwarancji pocophone f1 . Masakra na stronie jest ze towar jest objety roczna gwarancja zapytalem jak to jest zero odzewu nie polecam
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
We are deeply sorry to inform you that we have found we don't support to repair the global version.
We hope you can accept our partial refund to keep the item.
If you have any other questions about our products please feel free to inquire.
Looking forward to your reply.
Have a nice day.
Best regards,
Vansen
Since your phone has received over one month we cannot process the full refund or resend an new replacment for you.
If you have any other questions about our products please feel free to inquire.
Have a nice day.
Best regards,
Michelle
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your email regarding order 62526354.
In this case, to resolve this issue, would you accept to receive a refund 80 EUR as a token of our apologies?
For any other idea, please let us know. We will do our best to find the best possible solution for you.
We hope for your understanding on this matter and look forward to receiving your reply.
Best regards,
Michelle
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
We are deeply sorry to inform you that we only can provide the partial refund for you to keep the item.
If you have any other questions about our products please feel free to inquire.
Looking forward to your reply.
Have a nice day.
Best regards,
Vansen
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
It would be takes half a year to finish all the repairment, would you want to continue?
In order to save your time, we hope you can accept our partial refund of to keep the item 40€.
If you have any other questions about our products please feel free to inquire.
Looking forward to your reply.
Have a nice day.
Best regards,
Vansen
Dnia 12 września 2019 04:31banggood.com napisał(a):
Dear KRZYSZTOF WISNIEWSKI,
Thank you for your feedback regarding order 62526354.We want to express our genuine apology for all inconvenience caused.
We are deeply sorry to inform you that we have found we don't support to repair the global version.
There is no international version of the parts in China's domestic mill repair shop, so it can't be repaired.
We hope you can accept our partial refund to keep the item.
If you have any other questions about our products please feel free to inquire.
Looking forward to your reply.
Have a nice day.
Best regards,
Cheniller
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at529, hope it could help you. We also hope you could contact us with the links below.
1-year warranty
Phones are covered by a one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmware, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team