Lars Gustavsson
Always prompt good delivery
Always prompt good delivery, 4th rug just bought. Delivered as promised and good quality.
I ordered plants worth £455.53 on April…
I ordered plants worth £455.53 on April 3. I received the order ca 10 days later with 8 Hydrangeas missing. The rest of the plants were in varying condition, some ok, some quite wooden and half dead. I raised a ticket for the missing plants and 5 days later received 2 simultaneous e-mails, one saying all had been shipped and one saying they were looking into it. I have tried to call for a week but they have an automated voice saying they are having trouble with the telephone system. (How can you have trouble for two weeks?) I have sent and received a couple of messages but its starting from the beginning every time. Customer service is shambolic. AVOID and go to a reputable trader like Crocus. I will reclaim my 127.92 back through small claims court unless I refunded.
Thank you for your review
I'm really sorry to hear that you feel our service was not up to scratch on this occasion and please be assured we are keen to resolve this matter for you.
Please could I ask you to make contact with us including your order details so that we can investigate this for you?
Please follow this link to open a support ticket and our Customer Service Team will assist you. https://www.gardeningexpress.co.uk/contact/
I hope that we are able to get this resolved this for you. Please note we are unable to engage with you on TrustPilot and you will need to raise your concern via the correct channels (as mentioned above).
Thank you for your patience while we resolve your query.
Kind regards
Victoria
The Support Team
good quality
good quality, timely delivery, good pricing. 3rd rug I bought from them
Good quality
Good quality, prompt delivery, a but pricey