I ordered a package over 2 weeks ago…

I ordered a package over 2 weeks ago and still have not seen it. It’s been sitting at a location for 3 days not being touched. When I call customer service they say they will have to look into it and it takes 3 days. They pretty much told me
They don’t
Know where my
Package is and they’ll figure it out when they get around to it. Awful customer service.