Wiggle.com Reviews 3,488

Great deals in the sale, and everything was shipped quickly.

Very disappointed it was completely impossible to contact Wiggle to explain that I made a mistake with the address -‘there was no obvious way to alter the address ( it was supposed to be a present ) . “‘Contact customer service “‘is impossible as far as I could see .

Ordered 2x short sleeved mens jerseys, both size medium... One is too small and one is too large so I'm going to return them. Having paid £4.99 for the initial shipping I'm now having to pay the same (?) for the return; so, having I have paid out £10 for nothing!!
I WILL NOT be ordering from you again.

Returns issue, no contact
Trying to make a return, no phone number. Told to return items paying myself.
Fine, what do I put in the parcel? No delivery note.
Can’t do an online return so how do I know when it arrives it will be processed correctly and who do I contact if not?

This is not the wiggle I used years ago, looks like the items are Sports Direct or similar.

I will be contacting trading standards unless you respond to this.

I will also put a dispute in with PayPal.

Having purchased an item that was the wrong size, I have now purchased the correct size. I find it unprofessional that Wiggle require me to pay to return the item and don’t facilitate a free pick up and return like other brands do.

Their customer service speaks volumes as does Wiggle’s lack of.

Product quality and value , excellent, advised by medical staff to get back on the bike to help may failing knee's and hips. New shoes and shorts are helping with the comfort. I ride a 1996 KHS Ti no springs. Very lite , very rapid, even with a fat old bloke on it. If the delivery time was quicker it would be 5 stars.

Having last purchased from wiggle several years ago I was alarmed as soon as I saw Fraserplus ( sports direct) on the packaging. Customer service may as well be robots, for the price of the goods I am not willing to risk throwing good money after bad by paying for return of faulty goods. Avoid

Had what I needed and at a competitive price. Prompt delivery

Appalling - avoid like the plague. I used to shop at wiggle and they used to be great, but my experience with them has been nothing less than terrible.

I purchased a helmet from them and paid for express delivery as I needed a helmet before I went on holiday. The package arrived the next day but not only was it the wrong helmet but it was terribly packaged.

I raised this with their chat bot and they said they would raise it with their relevant team.. I heard nothing so I chased them via email until I got a response. They advised me to return it, but even though they had sent me the wrong item, I would have to pay more for the wrong item to be sent back for a refund and refused to refund me for the express delivery!

After much to-ing and fro-ing they finally capitulated and gave me a free return which I did promptly. It’s now been weeks since I sent it back and no refund has been forthcoming and I’m now disputing it with my credit card provider. These people deserve to be shut down

We want thermal wetsuit of DHB and a good wetsuit size chart.

Good quality and inexpensive.
Easy website to navigate, it would be good if colours other than black were available - but no complaints. Very pleased with the fit and comfort.

As usual, great service, with competitive pricing and delivered when expected even abroad

Well to improve please don’t ask how you’re doing before I’ve even received my order

There is no way to contact them! I need some support and there is literally no support. Avoid.

The product is too small and the returns process is the complex I have ever seen. I question of motives of a company that makes returns this difficult. I will never buy from wiggle online again.

GREAT PRODUCTS & FAST DELIVERY ALL THE WAY TO NEW ZEALAND, CHEERS.

My wetsuit did not fit. I was able to arrange a return and refund within a few days.

Fast shipping to France. Good prices. Perfect

They employ a guy call Matt Read who’s just been caught by an online grooming hunter! Hes a nonce