Placed an order a week ago, tried to contact them by phone, no way, my 3 emails remained unanswered. Why claim that you're available 24h/day, if you're not available at all?
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad experience, I purchase 6 items at VitaZita, but they only delivery 2 items for me and I leave the message for customer services, no one reply me!
Company replied
I love Vitazita! Claudia from Belgium
Made 1 order, small order to start off with and I received it all on time. I made another order to the value of £100 and has been waiting over a week, no dispatch confirmation sent and I have no idea... See more
Company replied
1.7
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service and good quality
27 September 2019
Unprompted review
Easy to order quick and reliable service
22 August 2019
Unprompted review
Placed an order a week ago
Placed an order a week ago, tried to contact them by phone, no way, my 3 emails remained unanswered.
Why claim that you're available 24h/day, if you're not available at all?
7 August 2019
Unprompted review
Reply from Vitazita
Dear Sir Carniol,
Thank you for your feedback regarding the quality of our customer service.
I have checked the conversation you had with my colleague via mail and I have noticed that he has answered you as soon as possible.
Furthermore my colleague has done everything in his power to you give you the best service as possible and to make sure that the payment procedure was clear to you.
Kind regards
CB
Team VitaZita
Good service!
19 July 2019
Unprompted review
Very bad experience
Very bad experience, I purchase 6 items at VitaZita, but they only delivery 2 items for me and I leave the message for customer services, no one reply me!
3 June 2019
Unprompted review
Reply from Vitazita
Dear Mrs Wang,
Thank you for taking your the time to provide us with your feedback.
We regret to read that your are not satisfied with our services. I have looked up your file and I have noticed that there is an investigation ongoing in this case.
As soon as the investigation is done you will be contacted by mail with additional information.
Kind regards
Christiaan B.
Team VitaZita
Very good deals
Very good deals, fast delivery. I would recommend this website.
17 May 2019
Unprompted review
Unprofessional company
I ordered medela sns system through this company. The order arrived but one of the parts of the product was missing . I emailed VitaZita straight away and they asked me to send the pictures of my order saying they would contact the manufacturer. I’ve never heard from them since then even though I have emailed them three times asking about my order and the resolution of this issue as I cannot use the product and I have spent 40£. I’m very frustrated and disappointed. It’s very unprofessional to ignore your customers emailes and make then wait that long.
13 April 2019
Unprompted review
Reply from Vitazita
Dear Customer,
Thank you for taking your the time to provide us with your feedback.
We have received your mail and we asked you for some pictures so that we are able to handle your complaint in the best way possible. We are very sorry to hear that you feel like you had not been helped in the right way.
To offer you the best service and solution possible and to ensure your privacy we will sent you a mail with further information.
Kind regards.
Customer Service VitaZita
Item paid but missing in the shipment.
Item paid but missing in the shipment.
More than twenty emails to info (at) vitazita.com.
Team should reply within 48 hours.
No reply at all.
Forget that company or sue them!
14 March 2019
Unprompted review
Reply from Vitazita
Dear customer,
Thank you for taking your the time to provide us with your feedback.
We understand the inconvenience you had gone through for which we sincerely apologize.
I'm sorry to read that you think our customer service is insufficient considering we did not reply within 48 hours. You can consider this as an exceptional situation caused by email backlog.
The delays returned to normal. For that reason I recommend you to contact our services so we can work towards a constructive solution of this issue.
Thank you for understanding!
Vinnie J.
VitaZita Customer Service
I gave a review about a month ago
I gave a review about a month ago.
Basically didn’t trust the company as had not received goods and they didn’t reply to any mails sent.
Recently though I had an email to say my product had been returned and I could get a refund. Which I received in a few days after
8 March 2019
Unprompted review
Reply from Vitazita
Dear Mr. Jagdeep,
Thank you for cooperating in our company development by providing us with your feedback!
I have looked into it and can state that we have had extensive contacts regarding this issue.
We understand the inconvenience you had gone through for which we sincerely apologize.
I'm sorry to read that you think our customer service is insufficient considering all the effort we did to solve your issue. However I am glad we were able to handle the matter in a constructive way.
On the other hand I noticed that you have a fair carrier complaint. Although we generally have very good cooperation with the carrier services, we attach importance to your findings. They will therefore be passed on to the services of your carrier.
You can also independently rate the services of the carrier via their company review page.
Healthy regards,
Vinnie J.
VitaZita Customer Service
Thoroughly recommend!
27 February 2019
Unprompted review
Order not delivered after payment gas been received
Made 1 order, small order to start off with and I received it all on time. I made another order to the value of £100 and has been waiting over a week, no dispatch confirmation sent and I have no idea where my order is, still waiting for a response back from customer services. I would advise on not ordering from here
8 February 2019
Unprompted review
Reply from Vitazita
Dear Ms Hy,
Thank you for taking your the time to provide us with your feedback.
We understand your reaction and your disappointment. If we set an expected delivery date, it is the intention that it will be met.
However, this delivery time is always an indication, no matter how much we want to guarantee a delivery within 1 or 2 working days. It is all the more unfortunate that the delivery of your package during transport could no longer be guaranteed.
If there have been any issues apart from the delivery time, I advise you to contact our customer service so that we can work together towards a constructive solution.
Kind Regards,
Christiaan B.
Customer service VitaZita
Having read the reviews about orders…
Having read the reviews about orders that never reached their recipients, I was extremely worried after I placed a huge order. As promised, it was delivered within the 2-4 days in perfect condition as well as with an advanced expiry date. I took off one star because customer service doesn't respond to e-mail inquiries.
14 January 2019
Unprompted review
Takes money, doesn't supply goods, ignores correspondence - awful company!
I would give 0 stars if it was possible. I placed an order based on the 4 star rating here on 31 Dec and paid for expedited delivery. Received order confirmation immediately and payment taken Jan 2, radio silence since then. No despatch confirmation, website doesn't work properly to track order status, emailed 3 times and all have been ignored. Items should have arrived today, needless to say they haven't and still no response from "customer services", if they can be called that! Have emailed again to ask for refund. Avoid this company, unprofessional disorganised amateurs, only thing they do quickly is take your money!
4 January 2019
Unprompted review
Good company
This company has items I can find nowhere else.
Good service, quick delivery
23 December 2018
Unprompted review
Excellent site
22 December 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.