The AA Breakdown Cover Reviews 209,046

Resolved problem, good customer service

Dan was Friendly, knowledgeable and professional. He sorted the problem which could have wrecked a long-standing weekend away.

Mechanic was superb freindly , quick and good .

It was a swift response and LUC was so friendly, he even asked me to in and have some rest a he noticed I was sleepy. He called when he finished and explain all to me. Thank you LUC. This is my first time using AA. I am sure to renew my policy

Excellent and quick service from the engineer - although getting to book the engineer was a bl**dy chore

Call handler knew all products that were available to us.
Helpful not over powering, just helped us make choices that were needed.

Great service, friendly and efficient.

Had AA cover for a couple of years now but haven't had to use it until now. My brakes were sqeaking when used so I paid to get them fixed. Nathan came out and was absolutely lovely as we had another fault occur over night which he fixed saving me a fortune, and then it turns out the brakes didn't need fixing so he cleaned them up and gave me some advice on keeping them clean! Thank you Nathan🙏

Perfect Excellent

Benjamin was incredibly helpful, spending time diagnosing the problem and explaining everything before performing the appropriate repair.

We are most grateful to Danny. His service was extremely efficient. He is courteous, helpful and effective. He arrived very promptly and my tyre was replaced and back on the car within 40 mins. Thank you.

Very polite and friendly and clear speaking

Fast service excellent engineer.

Kwok came and assisted me with my vehicle after it had broken down. He was polite, told me everything that was going on, and made sure that I was able to get home.
His attitude and professionalism is second to none, and he delivered a first class service.
Thank you again Kwok, and your help was appreciated in my time of need with my broken vehicle.

Every experience I have had with the AA has been positive. The app is very easy to use, especially the process to let the AA know I need assistance (no long phone calls), the mechanics call in advance and have always been friendly and helpful.

Fast arrival time. Very polite and efficient AA mechanic. Very helpful in trying to sort our situation out.

Replacement new battery on the van got the car on the road nice and quick . £150 price was rather high but they need to keep the policy price down. They email a receipt. No mention of the battery or the 5 year guarantee.

Very professional

A really quick recovery. John was brilliant and really helpful. He wasn’t able to fix my car where it was so it had to be towed back to the garage. It was quite stressful but John was so calm it made it easier.

I originally used App to call assistance at approx 1830 on Wednesday , App said arrival of furness motors AA local partner, would be by 1940, this moved around a little as us normal , but then a call came in saying nobody would be out until Thursday, I had to go along with this but requested an early time as its a long way to Kent via York and we were due to travel home.
Checked App in AM and it had already gone back from 0800 to 1000, I called on phone and advised that this meant over 14 hour wait in total, the arrival was then reset to 0845, which Ewen hit on the spot.