Skyscanner is rated "Average" with 3.7 / 5 on Trustpilot

I’ve bought some flights through…

"I’ve bought some flights through Skyscanner but the payment was made through Skyscanner and they are who have sent me the tickets. I’m slightly confused as I thought they acted as the middle man rather than the provider, are these tickets legit or have I paid to a fraudulent site????"

- Skyscanner responded very quickly to this and let me know their new direct booking service, very impressed!

Reply from Skyscanner

Hello,

Thank you for taking the time to write your review.

It looks like you came across the new booking platform we've been rolling out.

No need to worry, you can find out more information about this function and your booking via the following link: https://help.skyscanner.net/hc/en-gb/articles/360002800377 .

I hope this helps, but if you have any other questions, please don't hesitate to get in touch with our Support team. You can reach them by clicking on the link below.

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks again,

Danny

Skyscanner is fraud

Skyscanner is fraud. They directed me to Edreams company. They don't have an official email id for refunds, responses. They have a chat bot which will take 1 hour to connect to agent and it will connect only when you will not be online. They will never refund your money in case of cancellation. They looted my money 2000 USD ! And now not refunding me. Their helpline won't connect to the agent for talking. All emails will give auto reply to you that this email has been closed for responses

Reply from Skyscanner

Hello Rahul,

Thank you for your review and we're sorry to hear you've had this experience after booking with eDreams. We're keen to investigate this further - if you could please drop us a message with your booking details through the link below, our Support team will do their best to raise with eDreams and investigate:

https://help.skyscanner.net/hc/en-gb/requests/new

We wanted to also reassure you that all the providers we show on Skyscanner are legitimate travel providers, whom we take our relationship with very seriously. We do, however, appreciate it sounds like you've had a poor experience and we're keen for this to be investigated with eDreams directly.

Thanks again, Rahul, and we hope to hear from you soon.

Best,

Molly

I love everything about Skyscanner

I love everything about Skyscanner. I love how you can check flights by monthly... I love how it always manages to find the cheapest flight possible.. It's very easy to use. I always recommend this company.

Smart and Savvy way to create a…

Smart and Savvy way to create a multi-flight itinerary!

some agencies available on the list are SCAM

HI!

Had a pleasure to deal with GoToGate ! LOST money and flight, had to wait over 3h on they customer service to hear multiple lies. How do you choose these companies ????

NEVER AGAIN

Reply from Skyscanner

Hello,

Thank you for taking the time to write your review, and I'm sorry to hear you had a poor booking experience with Gotogate.

I want to assure you that all the providers that are shown in our search results are legitimate business that go through a thorough vetting process before going live on our site.

That said, we understand that things can occasionally go wrong, and really appreciate it when our users get in touch with us to let us know.

We'd really like to look into this for you so if you can provide our Support team with all of the details via the link below, they'll be able to pick this up and come back to you right away.

https://help.skyscanner.net/hc/en-gb/requests/new

Many thanks,

Danny

Dear Skyscanner,

Dear Skyscanner,
I used to love you so so much for many years. Thanks to you i was able to book many spontaneous trips within few days of traveling. Wherever ticket was cheap (Brazil, Egypt, Istanbul...), i booked. The price on Skyscanner was consistent with the airline or the third party website. There was many places of choice to go to as the website would show me both many destinations and prices when i clicked "search every where" option.
I don't know what happened to you after that. Now everytime i search "every where", it would give me a list of places without prices (missing the main point) unless i clicked individually in the destination. If i search for "every where", that is because i don't have destination in mind to go. And when it does give me the prices, it would give me so little destination options to choose from. Even worst, the prices you show on there are not consistent anymore. So many time I clicked on there and the price would jump up right at the next page. Or sometimes i can find the cheaper ticket on my own despite the prices showing on your website.
I really wonder what had happened to you. I was a huge fan. I introduced you to so many of my friends and relatives.
If you do care, please fix it to what it used to be. Until then, take care.
Sincerely,
Hien Phan

Reply from Skyscanner

Hi Hien,

Thanks for your review and we're sorry to hear you had the experience when using "everywhere" search and is not seeing the flight prices. We'd really like to look into this further and raise this with our technical team directly. When you have a chance, can you please drop us a line through the link below for more information on the details? Once we receive your contact, we will reply to you as soon as we can.

This is the contact form: https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Elaine
Skyscanner Support

So far so good....

To be honest, I always use Skyscanner to search for flights. Up to now I cannot say that I have encountered any issues. I have also used Skyscanner to book hotels and car hire. The prices tend to be less than on other well known travel sites. I have personally recommended Skyscanner to friends both here and in Europe

The best Website to book ticket from!

Very quick and easy to book flights and…

Very quick and easy to book flights and extras

BEST AND EASIEST WAY TO BOOK FLIGHTS...

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Booked a flight though byojett change…

Booked a flight though byojett change my flight schedule Did not suit trying contact few phone call all over hour said call back never did emails don’t reply back And absolute disgrace no contact 1600 dollars gone have too pay extra for new flights learnt a new lesson Never off Skyscanner again so many horror stories When you review which I whish done it earlyer

Reply from Skyscanner

Hello,

Thank you for sharing your honest opinion although we are sorry to hear that you had this problem with BYOjet after finding your flights via Skyscanner.

We would like to offer you our help with the communication between you and BYOjet. If you could please contact us via this link https://help.skyscanner.net/hc/en-gb/requests/new and our team will look into this for you.

Thank you very much, and sorry again about this situation.
We hope to hear back from you soon,

Kae
The Skyscanner Team

Stay away! You have been warned!

Lost my money through skyscanners trusted partner Fly365. When I contacted Skyscanner got told this was unexpected and to try to claim the money back from my bank. What a shameless company

If I could give them 0 stars I would

If I could give them 0 stars I would! You can not find a number anywhere to call them and talk to them about their shoddy service. Instead I wasted most of the morning on hold to an airline who told me that they could refund me 13 euros from my £330 of my flight due to the clear rediculous mark up the company makes! The government and the airlines are advising not to fly due to the coronavirus, yet there is no way to talk to someone to cancel the booking. Quite frankly rediculous, I would happily pay double the price to have some kind of human interaction incase something goes wrong, instead you get a 'computer says no' response. I could not be more furious with the difficulty to actually discuss the problem with someone.

Reply from Skyscanner

Hi Freddie,

Thanks for your feedback and we are sorry to hear about this problem.

Skyscanner helps to find flights by comparing flight offers from hundreds of the providers.

It might be the case that you have booked your flights via a travel agent and so you would need to speak to them regarding your booking. With the regards to the cancellation of your booking - the cancellation conditions will depend on the fare at which you have purchased your flight. The fare conditions together with cancellation fees are set by the airlines and neither travel agents nor Skyscanner have control over them.

However, we would like to look into this for you and see if we can help. If you could please contact us via this link https://help.skyscanner.net/hc/en-gb/requests/new and our team will look into this for you.

Thanks Freddie, and sorry again about this situation.

Best regards,

Vladimir

We made a reservation for a cap through…

We made a reservation for a cap through the site of skyscanner, by capforce. We had to pay in advance, but the cap did not show up. But thanks to Molly, one of skyscanners employees, we have got our money back. It was a great service and a great support.

Thanks Molly! And thanks Skyscanner!

I don't really understand what this…

I don't really understand what this company does apart from advertising non-existing flights. Tried to use it 3 or 4 times, find suitable flights, go through the booking process, only to be told, "flights no longer available"

Reply from Skyscanner

Hi Ian,

Thank you for your review, and we’re sorry that you’ve spotted some price inconsistencies.

We process over 2.5 billion prices every day, and unfortunately sometimes there can be the occasional price that gets in to the system that is not genuine, for technical or other reasons. We have an entire department chasing these down and correcting them, and are also investing more technology resource in detecting such problems, however, it is currently not possible to fully eliminate them.

We are sorry that you had this problem and hope that you will continue to use our website despite the issue you had today.

Kind regards,

Martina

Confirmed tickets were refunded by supplier from Airlines without acknowledging

i booked through skyscanner under reference number OJSBEE in MArch 2019, Than i changed the dates with Gulf airlines to 24 Feb 2020 due to Government new rules of traveling. They confirmed it for modification to the next date. But the supplier of skyscanner refund my confirmed tickets in Septmber 2019 and when i asked them why you refund my confirmed tickets they replied that refund was done by error.
Than i request them to book again but they could not and i have to book other tickets for my family.
On 13 Feb 2020 they accept to refund about only 47% of my paid amount .
Kindy look into the matter and finalize it ASAP with maximum compensation that i have to pay twice for the tickets.
Thanks

Reply from Skyscanner

Hello Shahid,

Thank you for sharing your experience although it seems that you describe a problem you might have had with some on-line travel agent rather than with us. We will reach out to your shortly to clarify, please, reply as soon as possible.

We hope to discuss the details with you soon.

Kind regards,

Martina

Hi skyscanner

Hi skyscanner. I bought flight ticket using your apps via budget air.. I have been tried to call them for almost 3 days, every hour, they didnt pick up. I also emailed them regarding changing of flight ticket, they also didnt reply it. Very poor service

Reply from Skyscanner

Hello Sharifah,

Thank you for sharing your honest opinion on one of our partners.

With the outbreak of coronavirus, it is true that the contact volume in our industry has risen significantly. Unfortunately, it does have a negative effect on the response time and we are really sorry that you were affected this way.

We hope that Budgetair will address your query as soon as possible.

With kind regards,

-Skyscanner

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Skyscanner Reviews

3,837 • Average

Write a review

Write a review

I’ve bought some flights through…

Skyscanner is fraud

I love everything about Skyscanner

Smart and Savvy way to create a…

some agencies available on the list are SCAM

Dear Skyscanner,

So far so good....

The best Website to book ticket from!

Very quick and easy to book flights and…

BEST AND EASIEST WAY TO BOOK FLIGHTS...

Booked a flight though byojett change…

Stay away! You have been warned!

If I could give them 0 stars I would

We made a reservation for a cap through…

I don't really understand what this…

Confirmed tickets were refunded by supplier from Airlines without acknowledging

Hi skyscanner