Rugvista is rated "Excellent" with 4.8 / 5 on Trustpilot

The colors are beautiful and the material is really soft

Lovely carpet!! The colors are beautiful and the material is really soft. I truly recommend this rug!

Very beautiful carpet

Very beautiful carpet, arrived in 5 days in perfect conditions.

Reply from Rugvista

Good day,

Thank you so much for your Feedback.

We are thrilled to hear that you are satisfied with your purchase and that you like the carpet.

We always try to improve with our service. What can we do better next time to deserve the 5 stars review?
Feel free to send us an Email to info@rugvista.com

Thank you and have a wonderful day ahead.

Best regards,
RugVista Customer Support

Beautiful and comfortable carpet

Only the latest review will count in the company's TrustScore

Satisfied (very much) everything great!

Satisfied (very much) everything great!
Love all of them

*****

Nothing less positive to appoint.

Two of the four carpets were not rolled…

Two of the four carpets were not rolled up during shipment, but instead folded. You keep seeing those folds, even now that the carpets are on the floor. The carpets bulge on that. So they are definitely not as tight as the pictures on the website. I hope those folds will sag, but that remains to be seen. One of the rolled up rugs was taped so tightly in the middle that there is also a raised fold through the middle.

Reply from Rugvista

Dear Hermanus,
thank you for taking the time to provide us with feedback in regards to your recent order with us. Your comments are extremely valuable as we strive to improve the quality of our services.
Regarding the folds on the carpets, the reason we fold them for transportation is that they are packed in accordance to the standards and norms provided to us from our shipping partners UPS and Fedex. The folding minimises the risk of the carpet being damaged due to the fact that there is less surface area, furthermore, the transportation costs are also minimized for the customer. If you have fold marks in your carpet they should disappear by themselves after a short while. When the carpet lays flat on the floor, the wool has a natural composition that makes it regain its structure and shape. Otherwise, you can also refer to our carpet encyclopedia which has more information on how you can get rid of folds on your carpets. Please see the link below:
http://www.carpetencyclopedia.com/pages/Carpet_maintenance/Maintenance-308.html
We can assure you that it is not damaged and if the carpet does not return to its natural form then we suggest you contact our customer service and we'll be happy to help.