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PassCash is a fintech company transforming financial services across the Caribbean and beyond. We offer secure and inclusive tools for businesses and individuals, enabling seamless digital payments and cryptocurrency transactions. Our platform provides virtual debit cards, mobile top ups, e vouchers, and innovative payment solutions, making financial transactions fast, simple, and accessible anytime, anywhere. We empower businesses to grow and scale while creating employment opportunities for individuals. Join us and experience the future of digital payments with PassCash.
United States
3.5
7 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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They are responsive and fix errors with their platform in reasonable time frame.
Reply from PassCash
Thank you for your feedback and for trusting PassCash. We appreciate your support and are always working to improve the platform and provide a better experience for our users.
Getting money from the US with PassCash was really easy, and cashing out to my First Citizens accound with no stress at all, everything went through clean and i will be using it again.
Virtual cards so far was excellent
. Owed ME 300 USD SINCE JAN 28. EXTREMELY SLOW SERVICE. NOT RECOMMENDED.
Update : finally got back my money in July. about 6 months wait. Sigh.
Reply from PassCash
Hi Lemuel,
We truly apologize for the experience you've had and understand your frustration. Please know that since February, our team has been undergoing major internal changes to improve our systems and customer service , including resolving issues like yours.
Your case is being reviewed, and we are working on issuing a rebate to your account as a gesture of goodwill for the inconvenience caused. A team member will be reaching out to you to finalize the process and ensure that your services are restored with the rebate applied.
Thank you for your patience and for giving us the opportunity to make this right.
— The PassCash Team
Have been waiting almost a month for a card load to process which they said would have taken 24-48 hours. When try reaching out to support or opening tickets there response is they will ignore you if you try finding out what's going on with your money. Do not recommend!!
Reply from PassCash
Hi,
Thanks for your review. We looked into your account and can confirm you've been using your virtual debit card successfully. Our support team has responded to your inquiries—please note our response time is up to 3 business days.
We understand you reached out via multiple channels (email, ticket, social media), but to avoid delays, we recommend sticking to one. Multiple requests can cause confusion and may be overlooked due to the high volume of users we’re supporting.
PassCash is still in its pilot phase, and we're working hard to improve our systems and support. We appreciate your patience and understanding.
—The PassCash Team
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