Nuance Reviews 

Beware!

My office kindly purchased Dragon Professional dictation software for me because I have a problem with typing. It has been nothing but hassle. My IT people have spent hours but cannot fix it, it is incompatible with Microsoft Office. Constant crashing. So I went to the company, Nuance. I sent an email on 20 August. After a few days, someone replied from 'Dragon Support' and asked for the email that was used to purchase the item. No reply after that. I sent an email on 26 August. No reply. I sent an email on 9 September. No reply. No help whatsoever, I am appalled at this 'customer support'.

It is also impossible to find somewhere to complain to about the service and the product. But the sales pitch for selling their products is everywhere. Instant support for potential customers, nothing once you purchase. Next stop: the consumer protection authority.

This firm is a ripoff. I tried to buy some hearing glasses costing a £ 1000. They sent me an e- mail claiming they had been delivered. They weren’t. The get you to fill a form to help them to delay you. When you phone they make promises they don’t keep. Today when I rang to check. The phone was disconnected. This is fraud
Terry brown

Completely ridiculous piece of software. It causes more damage than good. No learning whatsover. Randomly interprets dictated word into a destructive command that leads to some havoc in another part of the document or even deletes the entire document. This occurs even with commands being opted out of. This is just one of the numerous frustrations and damages arising out of this stupid product. Whoever is selling this piece of rubbish should be ashamed of themselves.

This is an awful, outdated scheme with clunky software and almost impossible to use , no sensible learning skills, silly setup and time-wasting protocols and I would never recommend this to anybody. I've recently started using Wispr Flow - which is a thousand times better.

Bought Dragon 16. It's hardly changed since Dragon 12, still no AI grammer so I doesn't know you mean "to" not "two" etc etc etc.

Googling how to use it with gmail it directs you to firefox (on a PC). Firefox directs you to install an extension. Which doesn't work. And it turns out the article is just for an outdated version of the mac - the facility for gmail specific commands isn't available any more on any platform.

Software that downgrades over time, as it gets more expensive....

No version compatible with GNU/Linux OS ? :-/ (
Dragon Naturally Speaking-software)

I ordered a headset from Nuance on March 10th 2023.
By 20th April 2023 - still no sign of the item being delivered.
Endless emails to Nuance produce nothing more than "we will investigate" responses.
I'm now reporting the company to the Trading Standards Authority in the UK to get them labelled as a 'scam,/fraud.
Also to Visa.
I can of course get a full refund from my credit card company but anyone paying by debit card is likely at minimum to find they are loaning this company money for months on end (they may well be in financial trouble) or worse losing everything when the company goes into liquidation, which can't be far off if they act like this all the time. They are basically a high risk company to deal with and should be AVOIDED AT ALL TIMES.

The Product; Dragon Naturally Speaking V15 Pro is a good product though far less accurate if you do not speak with a US accent.
However, its the company you have to deal with Nuance that are a nightmare to deal with. Normally I hate hearing of a big company buying out small ones as its almost a given that quality and customer care will dive. However, I cannot imagine how it could get worse but so far, MS have not managed to make it any better.
Everything is done to make simple things more difficult. Want to load a minor update to your program you spent loads of money on so you can deal with the world? Other companies you just click the "check for update" then click the yes please and its done. NOT Nuance. You have to go through about 5 different webpages, you have to go and find your original license key, give them all your personal details again just to load a tiny update! Its just representative of dealing with this PITA company.
There is no viable alternative for disabled people so we will have to continue to deal with them. If there were Nuance would have gone out of business years ago.

Do not trust this company, they do not refund the defective products (such as their PowerMic) they continually produce and do not respond to complaints.

I recently had to have my PC repaired and lost several programs including Dragon Home which I use for my work as a translator. I tried to redownload it but got the message that too long had past since purchase (2 years). I rang customer services and was sent a link which did not work. Rang them again the following day and was sent a different link which also did not work. I then spent half an hour on the phone to another advisor who was unable to help and fobbed me off. I have just written a formal letter of complaint. And it's not the first time I have had problems, last time I ended up repurchasing the product, it's not acceptable. Do not use this company if you can help it.

Absolute scam, do not use this company. I purchased the home software for £139.99 but recently bought a new laptop. I have just found out that I cannot transfer the software to my new laptop unless I "upgrade" to a multiple download version for another £100. Tried to complain, got nowhere. Never had this issue with any other software provider, this should not be legal

As others have stated do not buy from this company. I purchased their Dragon dictation software, not cheap, and then needed to re-install it. That's when you find your serial number no longer works. Get in touch with customer service only to be referred to a bunch of small print that you would certainly never have ploughed through on purchase even if you could have understood it. That's when you find out your serial number or your download file expires after 2 years. Effectively you never bought, merely rented at an extortionate price. Sharp practise is putting it mildly, certainly questionable legality. Avoid this company like the plague.

Do NOT buy Nuance products their customer service has deteriorated extensively. I have legitimate products from Nuance but I have to repeatedly have to activate the product, after a certain number of activation cycles the product stops working properly. Despite numerous complaints to Nuance they stopped responding to resolve the problems. To avoid suffering the same aggravation I have please consider products from competitors to Nuance.

I 'bought' a digital product from Nuance this morning, payment was taken (I received more or less instant confirmation from PayPal), but no product. I called them to be told that I'd be able to access the product in 24 hours. I asked why (a 24 hour wait for a digital product???) to be told that the payment 'was being verified'. What exactly was being verified when they had already received payment? They were unable to tell me.

I then said that I wanted a refund - this I am told will take 3 to 5 days to process. I asked to speak to a supervisor, which unsurprisingly I was told is not possible. Are they simply scammers? Very concerned that there will be a long wrangle to get the money back.

Appalling. Will remember to check out Trust Pilot first in the future as it appears that a majority of reviewers are less than impressed.

Winscribe / Nuance customer support is none existent. If you are looking ffor dictation software, look elsewhere.

They block your numbers and do not respond to you at any point, they are a terrible company with appalling customer service.

Their engineer Dominic Riddle, logged onto the SQL server, ran some script and broke everything then went dark and is unable to be got hold of to reverse the damage he has caused.

KEEP FAR AWAY

The costumer service is appalling!...The poor English and lack of understanding of the costumer service is beyond believe!...A simple request to check their own services of the Dragon Anywhere software and a compensation to their - paid - service which was not working for over 2 weeks took me several phone calls and emails.

It is very disappointing and sad that one of the most accurate dictation software has such poor service!

I have never been so appalled at shocking customer service in my life! TYhis product is advertised through CALL Scotland as suitable for secondaries but when I sought technical support I was told 'It doesn't work with children'. I advised that the website didn't say that to which the response was 'Well it doesn't say it is suitable for children does it'... needless to say I will never use this company again! Take your money then offer no help/support

Long time customer, first time contacting Nuance customer service.

-They didn't bother to actually read my email to start with. I asked for a reset of serial number after computer failure, and they replied that as I hadn't bought extended download I couldn't download the software again !! (I already have the software! ).
They then didn't even bother to reply when I advised of this.
I wouldn't buy from Nuance again