Merker Computers Reviews 144

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

You will never ever find better, more personal customer service. They were incredible, every, step, of, the, way! From questions before purchasing, to the purchase, tp updating us every single time... See more

Rated 5 out of 5 stars

Extremely pleased with the features and functionality in our son’s system from Merker. They were very responsive to all of our questions and offered brilliant advice and guidance with the components o... See more

Rated 5 out of 5 stars

Once again you & your team have been absolutely superb, this is now the 3rd gaming pc we have purchased from Merker Computers & never had any problems Communication from start to finish is brillian... See more

Rated 4 out of 5 stars

The communication was brilliant as I was advised what was happening every step of the way. The only reason I gave them a 4 star instead of a 5 is because on the specs of the pc it shows that it is an... See more

Company details

  1. Computer Store
  2. Computer Hardware Manufacturer

Written by the company

Professional custom built gaming, work & school computers. Get in contact for 121 support and advise - we can then tailor your computer's specification to suit your budget and requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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Rated 5 out of 5 stars

Thank you for the excellent service you…

Thank you for the excellent service you have provided from start to end. The PC was for my sons 16th Birthday. I have limited knowledge on gaming, so you took the time to advise me on the several options and things (specs) to look for in a computer, all without any pressure to buy. This was reassuring for me as it’s daunting buying online, especially for something so important.

When I did choose the right PC, you took the time and consideration to let me know each step of the way, how the build was going, including sending photographs and all details of the delivery times and dates of arrival.

You made sure it arrived in good time, which was a stretch as I did leave it until the last minute, and you ensured it was all set up smoothly by guiding my son with setting it up.

You clearly run a professional company with wonderful family values and customer service at the core, which is very rare to find.

Thank you again so much, and for anyone wanting to buy a PC and worried like I was, or just want advice on what to buy, I would recommend Jason at Merker Computers, you’ll be in great hands.

For a review on the actual PC .. going by the reaction from when my son received it and now barely being off it, I’d say he’s more than happy! He’s said, “ it’s so much quieter, graphics’s are brilliant and there’s loads of storage.”

Wishing you and Merker Computers all the best.
Kind Regards
Rebekah

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and assistance …

Fantastic communication and assistance from the outset. With a budget in mind Merker Computers were great in advising me of what was best when looking at a potential upgrade for part of the machine.

As a bonus they are local to me so not only was it great to support a local business the collection was a doddle.

The machine was easy to set up and has plenty of capability for what it is needed for.

All in all a great customer service from a knowledgeable and friendly company.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service- communication, quality and delivery

Great service, ordering my sons his 10th birthday present, I was able to ask questions and flexible with delivery. Everything arrived on time and I was kept up to date with every step from the computer being built to the delivery date/time! Would defo recommend for anyone getting a PC! Thank you so much!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

absolutely amazing!

absolutely amazing!. 2nd time from buying from here for my son. and both times pcs have been amazing. great service didn’t have a clue 1st time but was very very helpful with everything and sorted it all out for me. my son is very happy with both off his purchases. kept me updated on the process of it being built start to finish. definitely won’t be going anywhere else. would highly recommend

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service as usual!

Amazing service as usual!
We have been using Merker computers for 4 years and have always had a great after service since from the team with upgrades and servicing since. They are always very quick to respond to any questions.The setups were outstanding and have just ordered more! Looking forward to receiving our new computers. Always highly recommend to many others. We would not shop anywhere else. Thank you from Sue

26 September 2024
Rated 5 out of 5 stars

Brilliant experiance

I was desperate to get a gaming computer for my boy, but didn’t have a clue were to start - I’m not Clued up at all with things like this…
I asked loads of stupid questions - the guys were amazing and explained everything to answered all
My questions and
I got a super good deal

19 September 2024
Unprompted review
Rated 5 out of 5 stars

PC Upgrade

My PC has been fully cleaned and polished. With all my new parts in place, excellent cable management and speedy service. Glad to have had the peace of mind and security.
Also very speedy replies and enthusiasm.

Worth the price.

6 September 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Thank you so much Pierre, you were a pleasure to work with. Enjoy you PC !

Rated 5 out of 5 stars

Honestly THE BEST

Honestly, everything from the start to delivery day was absolutely superb. As a single mum having recently moved to the UK, I was sceptical about just using any company. This is my sons first gaming pc and a very special gift for him. When I googled and researched various companies, Merker came up with the best referrals and reviews. And what really stood out for me was the fact that it's family run, it wasn't just another order to them. I could tell by the way they ensured we were happy every step of the process. What I really valued was that I was not taken advantage of, they could have recommended the more expensive options but Merker shows honesty and integrity.
My son absolutely loves his gaming setup.
Well done and keep up the fantastic service.

19 July 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Good morning Chantelle, thank you again and we hope your son loves his PC.

Rated 5 out of 5 stars

The best company, wouldn’t use anyone else

Couldn’t be more thankful for the excellent service we received, we always use Merker Computers and their work and customer service is always excellent. We wouldn’t use anywhere else. Thank you so much for making my son very happy with PC upgrade!

15 August 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Hi Nicola, thanks for coming back to us. It means a lot when people use us as their first port of call for their IT needs.

Rated 5 out of 5 stars

Merker computers were really helpful…

Merker computers were really helpful when trying to organise a gaming computer for my son’s birthday. Computers are not my strong point and it was really great to have them offer me advice and options but in a non pressured way.

15 August 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Thanks Miriam for your lovely review, enjoy :)

Rated 5 out of 5 stars

Teenage Gamer's Dream

As someone who only uses a computer at work, with the support of an IT department, when the Christmas request was a gaming computer, I really didn't have a clue where to start.

Jason at Merker was a complete Godsend. He went into great depth to understand which games our son was using, so he knew what functions he required and once I confirmed our budget he gave me several options, explaining the advantages of each.

Our son's gaming PC has been in place for nearly 2 years and there haven't been any problems at all. I've been back to Merker in that time, as I wanted to purchase a second monitor and they were super helpful in letting me have all the details oh what I needed to match the one my son already had.

I would 100% recommend this company to anyone else who needs to kit out their gamer!

(My IT department were extremely impressed, if not envious, at what I'd managed to achieve within my budget!)

31 August 2023
Unprompted review
Merker Computers logo

Reply from Merker Computers

Thanks for taking the time to leave a review. Enjoy !

Rated 5 out of 5 stars

Extremely happy and grateful!!!

Extremely pleased with the features and functionality in our son’s system from Merker. They were very responsive to all of our questions and offered brilliant advice and guidance with the components on offer! He’s been playing all of the MMOG’s he couldn’t with his previous laptop! Thank you Merker Computers! Highly recommended!!!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Marker made buying a gaming PC for my…

Marker made buying a gaming PC for my son so easy. I had no idea what I needed to get and Merker gave me all of the options that suited my sons needs perfectly and recommended the best build for my budget.

Build was fast and my son is extremely happy. We will definitely use again for future purchases or upgrades.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor

Poor. Bought a PC for my son for gaming for £500 early in the year (2024) and granted I don't expect a massively powerful machine, but I expect it to be modern, I've just had a look inside (because it had issues).

The controller for the lights on the fan I've never been given a manual for and now the lights no longer work.

Then I'm horrified to find the motherboard inside that has been used is from 2016! An 8 year old motherboard! No wonder it has such a short warranty (which has now expired). Because of this, the motherboard doesn't support Windows 11 so end of next year, the PC needs to be replaced due to the lack of support. The board is a Asus H110M-A/DP, which has no Windows 11 drivers for it. The fact the board still has PS2 connectors for keyboard and mouse gives away how old it is!

Then we move onto the CPU a Intel Core i5-6600 which is!!!! 9 years old!

And the RAM. Equally as old. So old no longer appears on Micron's own site.

The case is equally old. Only has 1 USB 3 port on the front, which gives away its age.

There are plenty of modem systems that can be built for £500 without using a 8 year old motherboard!

Fully ripped off!

Sadly, this company is building PCs for people who don't know what to look for.

Avoid.

UPDATE-The attempted claim by Merker computers that my review was for a different company is also false. I'll say again, nothing is mentioned on their site that the kit you're getting is out of date and/or potentially 10 years old.

If this was all clear and all transparent (remember, Windows 10 will no longer be supported end of next year and the computer we had built doesn't support Windows 11 because the board isn't compatabile due to lack of a TPM chip) then it would be fine, but its not clear.

Also trying to silence a review by falsely flagging it is a bit disingenuous.

31 January 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Good afternoon,

I'm not sure what your order is as you've made a new account to post this otherwise we could bring up your order to verify the parts.

This is our first ever negative review and as a family business we take this to heart so we will do our best to answer it to the best of our ability.

If you had messaged us we could have addressed any concerns you may have and arranged to fix them.

Firstly. The £499 machine you are talking about sounds like our Luna. That also includes a monitor and keyboard/mouse. That means the pc is £379 which is extremely cheap and we created this for parents who want to buy a computer for their children to play low end games but not break the bank. The website states clearly that we use part refurbished and part new parts to keep the price down for parents.

Manuals are all online as stated in our help page but we could have answered questions you may have.

The Luna states it is suitable for games such as fortnite, roblox and Minecraft for younger children, selling an expensive machine for such requirements would be unfair and which is why we have this as an option.

If our customers ever had a question, they'd whatsapp us and we would reply straight away with a reply which is why this is the first in over 100 reviews that we have received.

Please send us a message as we can arrange to resolve the issues but from reading your post nothing has been mentioned around issues but just quoted things that are listed on the product page.

Very upsetting, and damaging for a small family business that does everything we can to help people, and especially parents.

Rated 5 out of 5 stars

This Company is amazing

This Company is amazing. This is the second computer we've had built by them for our sons. They are fast, they give advice on the best unit to buy, the communication is amazing, there's just nothing to fault at all. I would highly recommend

24 July 2024
Unprompted review
Merker Computers logo

Reply from Merker Computers

Thank you so much, enjoy and if you have any questions let us know 😊

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