Luxarental Reviews 6

Absolutely loved this place. From the moment we arrived everything felt easy and relaxed. Check-in was simple, the apartment smelled fresh and clean, and the bed was incredibly comfortable after long days exploring the city. We especially enjoyed having coffee in the morning by the window. It really felt like a home away from home. Highly recommended.

Very good delivery exactly what It promisess

The apartment was very clean and well maintained. We felt at home from the very firts moment. We would definitely come bac

First impressions.

Firstly, no mention in the details of the apartment that it was second floor with no lift and 4 flights of stairs to negotiate with large suitcases. Not suitable for anyone with mobility issues as are my wife and I ( both in our 70’s ).

The name of the company is Luxarental and the online images suggested a very nice, well presented apartment. In reality ,very different.

Cleanliness. A £65 cleaning charge is made when booking. Why?
The 1st thing we did when we unpacked was to clean the apartment floors and worktops. Also had to purchase cleaning products to scour the kitchen sink as this had not been cleaned properly for some time.

Heating.
Given that we were there for 4weeks over December and January I had assumed that all the rooms would have some kind of heating. There was one ineffective air conditioning unit in the main living area and nothing else.

Towels and bedding.
The towels supplied were white at some point (when they were new ) I guess but somewhere between white and grey when we arrived. A 60 degree wash made some improvement. No change of bedding. So take off, wash, dry and put back on the same day. Not ideal. Pillows old, worn, useless.

Washing machine.
Although efficient it was not a cold water supply only as with most modern appliances and therefore used up all of the hot water supplied by the old immersion boiler so shower first before doing any washing was the rule.

Bedroom one. Mould on walls. Wardrobe doors with no handles. Cracked or broken floor tiles. Ridiculous amount of thick dust on top of wardrobe as discovered when putting my cases up there to store.

Kitchen. Lack of utensils. No bread knife, no sharp bladed knife, no fish slice, no large serving spoon and odd numbers of plates, dishes etc.

Balcony. Awning covered in mould.

Having frequented many air bnb’s this ranks right at the bottom.
Needs total updating and refurbishing.
Would not recommend Luxarental based on this stay.

*WARNING: Scam and Health Hazard – Avoid Luxarental at All Costs*

We rented a house via Luxarental from May 15th to 19th, 2025, and it was a complete disaster.

There were insects literally everywhere – inside the house, in the furniture, and especially in the swimming pool, where the tiles were loose and the bottom was filled with dead bugs. The air conditioning on the first floor didn’t work. The beds looked like they were borrowed from a prison, and the terrace was full of cigarette butts – unacceptable with a 3-year-old child.

After just 12 hours, we had to flee the house for health and safety reasons. When I later returned to collect a toy and leave the keys properly, the landlord had locked the house with a metal gate – without notice. They refused to come out or respond.

Four weeks later, a Luxarental employee contacted us, offering to refund the €500 deposit only if we signed a confidentiality agreement. I refused, and they withheld the money.

Booking.com has been equally disappointing – generic AI replies, broken promises, and no real support despite my Genius 3 status, which appears to be worthless when real issues arise.

Two months later, we have received nothing back – no deposit, no refund – despite having full documentation, pictures, and recordings. We’ve now hired a lawyer and will be warning others through every possible platform.