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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its durability and the pleasant feel of the materials. Many appreciate the thoughtful design, which often includes features like effective temperature retention and the absence of plastic taste. The user experience is consistently positive, with people enjoying the aesthetic appeal, ease of cleaning, and the ability to customize their items. The delivery service is also noted for being fast and reliable. However, some people were dissatisfied with aspects of customer service, mentioning unresponsiveness or difficulties with returns. There are also occasional concerns about product leakage, particularly with certain lid designs, and some customers experienced issues with the durability of specific models, such as glass breaking or insulation problems.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality, praising the durability of the glass and overall... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Consumers frequently praise the quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... See more

Company replied

Rated 5 out of 5 stars

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... See more

Company replied

Rated 5 out of 5 stars

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time to... See more

Rated 5 out of 5 stars

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat whit... See more

Company replied


Company details

  1. Australian Goods Store
  2. Fashion Accessories Store
  3. Kitchen Furniture Store

About KeepCup

Written by the company

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Robust, colourful, practical, easy to clean, spares available

**Key Features:**
- Robust construction
- Fun color options
- Practical design that is secure but opens fairly easily
- Spare parts available for most items
- Maintains desired temperature
- Easy to clean without a dishwasher (which is rare!)

I had an early KeepCup about ten years ago, but eventually, the seal on the lid wore out. However, since they are one of the few companies that offer spare parts, my partner and I decided to give them another chance, and I'm glad we did! The design has improved tremendously.

I have the teal stainless steel cup with a straw. It keeps drinks cold, is reasonably leak-proof, and the lid is secure enough that while I wouldn’t want to toss it in a bag, if it were knocked over on a desk, it wouldn’t spill. It’s fantastic and doesn’t advertise a high street coffee company for free.

My partner has a bright pink stainless steel cup with a screw-on lid. I can shake it upside down and nothing comes out—perfect for travel. It also fits in the car’s cup holder, which is great when she’s on the go for work.

The commuter cup keeps drinks hot for quite a while, so you might want to let your beverage cool to a drinkable temperature before putting on the lid if you plan to drink it soon after.

Cleaning is easy without a dishwasher. Many mugs have tiny nooks and crannies that make them difficult to clean by hand, but that’s not the case with these cups.

26 April 2025
Rated 5 out of 5 stars

A great reusable cup

A great reusable cup. The new lid is a huge improvement on the old one that had too many parts that needed cleaning.
Definitely recommended.

17 April 2025
Rated 1 out of 5 stars

Coffee stained the mug so much it…

Coffee stained the mug so much it couldn't be cleaned. Pretty crazy for a.... Coffee mug

16 April 2025
KeepCup logo

Reply from KeepCup

Hi,

I'm sorry to hear that your cup has become stained — that does sound frustrating.

We’d love the chance to help further. Please email our customer service team at hello@keepcup.com, and we’ll do our best to assist you with this issue.

Kind regards,
KeepCup team

Rated 2 out of 5 stars

I bought a cup of Keep Cup in a coffee…

I bought a cup of Keep Cup in a coffee shop in Vienna. I thought was really cute, I mean, the aesthetic it is completely beautiful and I liked the idea of re-usable cup!

But unfortunately the cover on the top leak all the time, every time I make my matcha or coffee to take away I must to take it straight and on my hand otherwise if I put it in my bag or something were it can move, leak all over. So i use it at home. A little bit disappointed about it as I wanted the cup for to go.

14 November 2024
Unprompted review
KeepCup logo

Reply from KeepCup

Hi Dana,

We’re sorry to hear you were disappointed with your cup. Our Original and Brew cups are designed to be splashproof rather than leakproof — perfect for sipping on the go, but not for storing in a bag or tipping upside down.

If you’re after a cup that’s fully leakproof, we’d recommend checking out our Commuter or Traveller ranges — both are designed to seal completely and are safe to throw in a bag.

Kind regards,
The KeepCup Team

Rated 1 out of 5 stars

It is very bad quality and busted when…

It is very bad quality and busted when I had my first drink do not buy

13 February 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Hi,

That’s definitely not the experience we want for anyone using our cups, and we really appreciate you taking the time to share your feedback. Please contact our customer care team at hello@keepcup.com so they can assist you with your cup.

Kind regards,
KeepCup Team

Rated 3 out of 5 stars

Could do better

I really like the colour and how the coffee flows our, just like a cup. What I don’t like about it is how easily the rubber ring in the lid cracked with barely two uses.

14 April 2025
Rated 5 out of 5 stars

Love the keep cup!

It was quick and easy to order and I just love it (although the postage was quite expensive) so it is a shame there are no NZ shops that stock them.

10 April 2025
Rated 5 out of 5 stars

I adore my keep cup

I adore my keep cup! I use it every day and have given many to friends. When ever I get a coffee to take away, the barista almost always asks where I got it. Great function, great look and great replaceable parts! Such a good choice for the planet!

9 April 2025
Rated 2 out of 5 stars

Not leak proof

Bought 2 commuter cups and helix bottle attachment. However both cups leak and so does the bottle when attached. Very disappointed as love the colours and idea of converting to a bottle to save space in my work bag. Unfortunately not leak proof so wouldn’t recommend.

7 May 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Hi Chloe,

That’s definitely not the experience we want for anyone using our cups, and we really appreciate you taking the time to share your feedback. Please contact our customer care team at hello@keepcup.com so they can assist you with your cup.

Kind regards,
KeepCup Team

Rated 2 out of 5 stars

I ordered a replacement ring for a…

I ordered a replacement ring for a medium sized cup. The postage for that was a crazy price. Perhaps you could make adjustments to your postage costs when sending such a small item.

8 April 2025
KeepCup logo

Reply from KeepCup

Hi Namita,

We appreciate your feedback, the price reflects a real cost to the business. It is a challenging proposition to supply low-volume, low-cost parts.

There is a cost to logistics and inventory management. The part must be made, delivered, stored, picked, packed and shipped. It takes the same time to pick a part as a full product.

We understand your frustration, but you will appreciate that as a buy once, buy well small business, we need to recover our costs in shipping replacement parts.

Kind regards,
KeepCup Team

Rated 5 out of 5 stars

keep cup

Bought a keep cup for my partner, who is loving it so far!

3 April 2025
Rated 5 out of 5 stars

Love my keepcup

Love my keepcup! Helping the planet, getting the perfect sized flat white in the 8oz cup and drinking out of a glass which is aesthetically pleasing.

31 March 2025

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