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1.2
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
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Did the daily pass and returned the…
Did the daily pass and returned the bike properly within the timeframe however randomly got charged 13 over euro per person for no particular reason or explanation. Emailed and sent a request for an explanation and did not receive any reply. Definitely trying to scam customers for no reason
Update 10.07 received replies after posting here and finally received refund after multiple emails. Very difficult process but we got there in the end
8 May 2026
Unprompted review
Reply from ilevia.fr
Hello Janice,
Unlimited borrowing during the subscription period (24 hours)
With each borrowing:
First 30 minutes free
€1.20 per additional 30 minutes
Borrowing is possible:
24/7: with a one-time code received by SMS + V'lille code
Long-term: with a Pass Pass card + V'lille code or a customer code + V'lille code.
Can you give me your subscriber number please ?
Could you please send me the phone numbers used on enquetes@ilevia.fr?
And it’s so bad that I want to give you…
And it’s so bad that I want to give you a 0 but that’s not possible so I am going to give you a 1.
As an International student I expected more accompaniment from the company but it is a pure disappointment. The subway never works, we have full days without them and buses are extremely slow. My experience in Lille was the worst.
17 November 2025
Unprompted review
Hello,
Hello,
I pay 63 EUR/Month which is quiet expensive for a metro system, anyway, these people are so bad to the point where they don't care anymore, it is just they are bad, they don't know how to run a metro service, and I honestly think they don't care how bad they are. No improvements, 10 incidents per day, and they schedule repairs almost every month 😵😵
14 November 2023
Unprompted review
Very bad company
Very bad company. Doesn’t respect the timings at all . Always late
8 November 2023
Unprompted review
Il y a de plus en plus d agression c…
Il y a de plus en plus d agression c est la honte
14 February 2023
Unprompted review
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