We ordered a sofa, but the side panels didn’t touch the floor and there was a cut in the fabric on the bottom. We filed a complaint immediately and were offered €40 for the cut. The money was transfe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I BOUGHT WASHING MACHINE ,DRYER (TROCKNER) AND THE FRIDGE ALL SAMSUNG BRAND AND I WAS HAPPY WITH THE SERVICE AND THE DELIVERY WASN'T LONG IT WAS 3 DAYS I GUESS.THANK YOU HÖFFNER AND THE PRICE WAS ALSO... See more
The shop is great, very good range of choice, people who help you with choosing the furniture are also great and many speak English. As soon as you get to actually getting your furniture customer ser... See more
The couch was delivered after 8 weeks instead of the promised 3 weeks, and it arrived completely damaged. Worst service, money/time wasted.
Company details
Information provided by various external sources
Freuen Sie sich auf Möbel-Shopping der Superlative mit einer gigantischen Auswahl und einzigartigem Service.
Contact info
Am Rondell 1, 12529, Schönefeld, Germany
- +49 (0)30 37444 -02
- onlineservice@hoeffner.de
- www.hoeffner.de
3.0
Average
25K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad service
Very bad service! No chance to speak to a person, if there was something wrong with delivery. The only way to contact them with a complain is via emial, which takes a lot of time (to write and even more till there s an answer). On the other hand - if you wish to purchase something via phone, it only takes seconds till someone is available.
5 February 2021
Unprompted review
Reply from Möbel Höffner
Guten Tag Mathias R.,
vielen Dank für Ihre Nachricht.
Es tut uns sehr leid, dass Sie einen Grund zur Beschwerde haben.
Für die Unannehmlichkeiten möchten wir uns bei Ihnen entschuldigen.
Schicken Sie uns Ihre Kaufvertragsnummer an service@meinhoeffi.de, dann haken wir direkt für Sie nach.
Liebe Grüße vom Service Team
Very impressed with their efficiency
Very impressed with the efficiency of collect service. Having waited for over a month from another company to deliver I wasn't going to repeat the same mistake. Their click and collect service worked like a charm!
2 February 2021
Unprompted review
Click and Collect in der Pandemie
Click and Collect hat in Zeiten der Pandemie super funktioniert. Bezahlung konnte bei Abholung erfolgen. Gerne wieder.
1 February 2021
Terrible experience with Hoffner
Terrible experience with Hoffner.
It's the first time in Germany I buy a furniture and have to pay 10% of the item value to return it. Such a bad customer experience. Will avoid buying ever again from Hoffner.
13 January 2021
Reply from Möbel Höffner
Hello Andre Cabral,
Thank you very much for your message.
We are very sorry that you have a reason to complain.
We would like to apologize for the inconvenience.
Kind regards from the Service Team
The cupboard which i bought is faulty…
The cupboard which i bought is faulty and i have made a request to the customer care a week before. I have not got any response from you. If i am not getting a response in a couple of day i am gonna to make a google review.
4 January 2021
Reply from Möbel Höffner
Guten Tag Saran Raju,
vielen Dank für Ihre Nachricht.
Es tut uns sehr leid, dass Sie einen Grund zur Beschwerde haben.
Für die Unannehmlichkeiten möchten wir uns bei Ihnen entschuldigen.
Liebe Grüße vom Service Team
Super Service
4 January 2021
Tolllll!!!!
7 December 2020
Absolut zufrieden!
24 November 2020
Super service
23 November 2020
Reply from Möbel Höffner
Hello Karen Charris,
thank you for your message.
We are very sorry that you have a reason to complain.
We would like to apologize for any inconvenience.
Kind regards from the Service Team
RUDE and TERRIBLE customer service!
rude and terrible customer service!! nobody helps you in case there is any problem with product, they would give you wrong number of the producer and try avoid any kind of help.
28 October 2020
Unprompted review
Reply from Möbel Höffner
Hello Mina,
thank you very much for your message. We are very sorry that you have a reason to complain.
We would like to apologize for any inconvenience.
To clarify further details, please send us your purchase agreement number to service@meinhoeffi.de.
Kind regards from the Service Team
Service is not delivered on…
Service is not delivered on time.Specially in case of kitchen montag not statisfactory and will not recommend friends for sure
7 October 2020
Unprompted review
The product and the Sales representive…
The product and the Sales representive were excellent but we had to wait too long for our foods. That`s why it's 4 stars.
1 October 2020
Unprompted review
Worth every penny
It's not the cheapest you can find but their kitchen designer Frau Kopp is amazing.
I have a kitchen in a very small room filled with pipes outside the wall, and a wooden column (Platenbau) and she managed to fit in the cutest kitchen ever. Very functional and maximises the storage space.
The workers that mounted it were very professional and respectful. They did a great job as well.
I'm extremely happy with the kitchen and the service.
11 September 2020
Unprompted review
Furniture Shopping
The person that assisted me was very knowledgeable, friendly, and appeared to love her job! This makes people want to come back to your store again.
11 September 2020
Unprompted review
Keine Anwort von Höffner / furchtbar Customer Service
We ordered a sofa months ago and it still hasn’t arrived even though it was supposed to arrive weeks ago. Everytime we call Höffner they tell us they don’t know why it hasn’t arrived because they haven’t heard back from the manufacturers. Additionally, they are rude and exhibit really bad customer service skills. I probably will never shop here again, not worth the headache.
28 August 2020
Unprompted review
Reply from Möbel Höffner
Hello Owen McGuinness,
thank you for your message. We are very sorry that you have a reason to complain.
We would like to apologize for any inconvenience.
Please send your e-mail again to service@meinhoeffi.de and we will follow up for you.
Best regards from the Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.