Very pleasant and helpful receptionist. Engineer arrived at agreed time and offered some helpful advice. He worked tidily and left no mess. He left information about his testing results and an invoice... See more
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Review summary
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Reviews shaping this summary
Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very... See more
I've used this company for a many years for various boiler related jobs and new radiators. Very efficient and would highly recommend. They turn up when they say, get the job done well and are clean an... See more
Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to b... See more
Company details
- Gas Engineer
- Gas Installation Service
- Heating Contractor
- Boiler and Heating Service
- Plumber
- Radiator Repair Service
Written by the company
Glowzone Sussex Ltd is the premier, independent gas, heating and plumbing business in the city of Brighton. As the first heating company in Brighton to offer same-day response times to boiler breakdowns, we have paved the way in rapid response. It is this revolutionary service that has earned us an enviable reputation for being a reliable and reputable company. Our team of engineers have over 70 years experience at Glowzone Sussex Ltd alone, working on the diverse range of boilers. We offer a unique level in quality of service, achieved through considerable investment in our systems and dedicated staff. As well as offering annual gas safety inspections and boiler services at competitive prices, we are Platinum Accredited Installers of Worcester Bosch, and are able to offer comprehensive warranties of up to 12 years on our quality boiler installations and provide free, professional no-obligation quotations upon request. To help spread the cost on a new boiler we can offer 0% interest free credit over two years with Novuna Finance. To find out what other options are available, please visit our website for more details: www.office@glowzone.co.uk
Contact info
64 Beaconsfield Road, BN1 4QJ, Brighton, United Kingdom
- 01273 500555
- office@glowzone.co.uk
- www.glowzone.co.uk
4.9
Excellent
551 reviews
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Hasn’t replied to negative reviews
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reliable and professional
reliable, expert knowledge, did a great job - I've used Glowzone for years, office support is great too - very responsive.
5 May 2026
Unprompted review
New boiler fitted - Excellent service
Incredibly hardworking, knowledgeable, respectful, clean and friendly engineers who installed our new boiler. The service and follow-up have been outstanding.
10 April 2026
Unprompted review
Prompt responses when contacted and the…
Prompt responses when contacted and the guys who came to do the service were fantastic. Super friendly and respectful, a real pleasure to deal with.
22 April 2026
All dealt with with efficiency 😊
13 April 2026
Excellent service
16 April 2026
No hot water
No hot water but Jez came round the same morning and sorted it out. Visitors due the following day so grateful for prompt efficient repair.
15 April 2026
Always helpful and friendly
Always helpful and friendly. Good value local professionals whom I always reach to with any gas or plumbing problems.
1 April 2026
Very friendly
Very friendly, well run and professional company. I can highly recommend them.
23 March 2026
Booked a call and turned up on time…
Booked a call and turned up on time diagnosed fault and estimate arrived next day came back and repaired and replaced parts left working you cannot fault service
19 March 2026
Gas boiler service by Glowzone.
The visit was on time. The engineer was both professional and friendly. During the boiler service he offered help and advice.
16 March 2026
Efficient and helpful.
13 March 2026
Excellent Company
Glowzone are a very professional and reliable company. We used them to install and service our boiler for 10 years. We would definitely recommend Glowzone.
12 March 2026
Installation of Worcester Bosch gas boiler
The work undertaken without any hassle. Every effort to arrange the flue pipes to minimise appearance without major work which other installers were not able to do. The staff were pleasant and polite.
25 February 2026
Terrible Customer Service
I have used Glowzone for boiler servicing and have been happy with their service in the past. However, recently I ordered new mixer taps , a shower hose and new shower head for my bath. The office manager ordered a unit that didn't fit my shower bracket so I am unable to use the new shower head . She was extremely rude when I complained and is now offering to charge me another £57 for yet another shower head .
Stating that I need to pay this on top of the £276 for boiler service and new taps if I want a shower that attaches to the wall . Of course I expected the shower unit to attach to the wall and in the photo I sent her the shower head was not on the taps but attached to the wall. She was rushed on the phone and certainly never made it clear that I wouldn't be able to use my new shower on the wall . She then tried to mis interpret our original phone conversation. I will never use them again !
23 March 2026
Unprompted review
Highly professional…
I receive a professional service every time. Glowzone are punctual and friendly always sending me reminders when my next service is due.
23 February 2026
Excellent Professional and Prompt Service
Always reliable and efficient service.
Longstanding customer.
18 February 2026
Always helpful and professional….there…
Always helpful and professional….there for us in a crisis too!
Great company with a great attitude
19 February 2026
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