Dynamite Clothing Reviews 352

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their kindness, helpfulness, and positive attitudes, often highlighting their ability to provide excellent suggestions and personalized service. Many people are also very satisfied with the quality and style of the clothing, noting that items fit well, wash effectively, and maintain their color over time. However, some customers have expressed dissatisfaction with aspects of the customer service, mentioning slow responses or unhelpful interactions. A few people also noted issues with product availability, such as missing sizes online, or concerns about the quality of certain items, with some experiencing defects or clothes that did not last.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being helpful, friendly,... See more

Product

Consumers find product quality and availability to be ambiguous. While many praise the selection, reasonable... See more

Service

People report positive experiences with service. Customers were impressed by the helpfulness of staff, with... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the clothing quality, noting that... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the customer service team as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall experience was positive. The employee who helped me was great and the store looks really great! My only complaint is that there wasn't a lot of stock. There were a lot of missing sizes for... See more

Company replied

Rated 4 out of 5 stars

I like that dynamite has a variety of sizes that are true to size. The quality of the clothing is next level and I would recommend this store to anyone who wants clothing that makes the feel beautiful... See more

Company replied

Rated 4 out of 5 stars

Great customer service all though my November 25th was lost and i didn’t get my items, when i tried to reorder my items one of them no longer had my size :( The customer service was on it and refu... See more

Company replied

Rated 5 out of 5 stars

Shopping at the Upper Canada Dynamite location and was blown away by how helpful the service was! Sara went above and beyond to help me find the perfect outfits. I typically don't shop for "dressy" c... See more

Company replied


Company details

Written by the company

Show us how you pull of your #DynamiteStyle | Montrez-nous à quel point votre #DynamiteStyle


Contact info

3.8

Great

TrustScore 4 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I went to the kelowna orchards walk…

I went to the kelowna orchards walk location. There was one staff member present who was not very helpful. I had my hands full and was waiting for a dressing room. It took the one staff member awhile to come over and get me into a room. Once I was done trying on the clothes, I had a question about one dress and if I could try it in another size. The staff member left the dressing room and did not help me. Instead they went to the till and were on their phone. Very disappointed in the service here.

22 May 2026
Rated 1 out of 5 stars

Very disappointed with my experience…

Very disappointed with my experience with Dynamite. I never received my order because of a delivery driver’s mistake who did not even follow the delivery instructions provided. The package was left in front of the building instead of at my apartment door. As a result, the package disappeared.

The most frustrating part was the customer service. No real help, no attempt to contact the driver or conduct a proper investigation. I was simply told that the package was marked as “delivered” and that nothing could be done.

This was a dress for my graduation, which makes the situation even more disappointing. Honestly, very poor handling of the issue and extremely disappointing customer service.

20 May 2026
Unprompted review
Rated 2 out of 5 stars

Reserved dress and service

I put a dress on hold and was told I could go pick it up right away. We I got to the 2nd store they told me they had to put the dress back on the floor because someone tried it on. I went there specifically for that item and was not warned it wasn’t held for me. Luckily it was still there. However after buying the item and going home I noticed the security tag was still on. I had to go get it removed the next morning. It was not a heat so experience. I had to go to 3 stores in 2 days.

16 May 2026
Rated 1 out of 5 stars

Shipping used and dirty clothes

They have the worst customer service and for online orders they are just shipping the used and wasted clothes like someone tried that clothe in the store and left their foundations and all and they will ship it to you and then deny refunding you.
Never gonna trust this brand ever again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the jeans and customer service

I’ve only ever bought jeans from dynamite and I don’t think I need to look elsewhere! The materials, quality, and styles are what matter most to me, and prices are more than fair. dynamite excels in each one. The customer service I recently received went above and beyond to help me. I can say I’ll be staying a loyal customer

12 May 2026
Rated 2 out of 5 stars

Dress top

Prompt delivery. Right product but security price was still attached so I had to go to the store further removal

8 May 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hey Maria, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use

6 May 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hi Gorgeous, we really appreciate hearing how much you enjoyed your online experience with us. See you online again soon!

Rated 5 out of 5 stars

I would recommend to better ship the…

I would recommend to better ship the items. The clothing wasn’t even folded properly nor was protected. It was just put in a the shipping bag like that.

6 May 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

We really appreciate your feedback. Thanks for taking the time to share it, Gorgeous!

Rated 5 out of 5 stars

Alisha from Yorkdale mall is such a…

Alisha from Yorkdale mall is such a GEM!!! Her selections and recommendations are always on point. Cant wait until my next event to connect with her!!
The dress and size she recommended was perfect. The dress was purchased right away :)

5 May 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hi Chicara, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 1 out of 5 stars

I’m missing 2 items from my order and I…

I’m missing 2 items from my order and I got an email that my whole order got delivered when in reality it didn’t

2 May 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hey Samantha, we appreciate you taking the time to leave us your feedback. We're sorry to hear that you didn't feel satisfied as we're committed to offering the best service. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 4 out of 5 stars

Great quality clothing

I like that dynamite has a variety of sizes that are true to size. The quality of the clothing is next level and I would recommend this store to anyone who wants clothing that makes the feel beautiful.

27 April 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, JA! Thank you for the positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Staff and Environment

Super friendly and helpful staff!

28 April 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hi Gorgeous, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look