DMS Metering Solutions Reviews 79

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

When we experienced an issue with our meter, I contacted Chris. Despite being on the other side of the world, he responded very quickly and called me back. He talked me through a series of possibl... See more

Rated 5 out of 5 stars

After fitting new flow meters and readers to our AD plant, we didn't get the results we expected... It had to be the meters ---- Well, it wasn't. Chris expertly guided us through a number of scenarios... See more

Company replied

Rated 4 out of 5 stars

Provided new meters very quickly. Alas, the first one was incorrect, but replacement dealt with efficiently. Also helpful in dealing with an OFGEM issue.

Company replied

Rated 5 out of 5 stars

I visited DMS recently for an update on heat meters and their associated technology. Chris spent around three hours bringing me fully up to speed. He was extremely knowledgeable and shared a great de... See more

Company replied

Company details

  1. Gas Company
  2. Energy Supplier

Information provided by various external sources

DMS are an independent supplier of metering and control solutions, principally operating within the Building Services, District Heating and Renewables market sectors, with a proven track record for excellent customer service and support spanning over 15 years. Centrally located near Nottingham, DMS support a Nationwide supply service, with a comprehensive customer capability that is second to none; including onsite technical support, training and commissioning. Our business ethos is to be selective is supplying only high quality, market leading products and services; a number of which are exclusive to DMS within the UK. All our products and services are backed up by an experienced technical sales team, who will ensure that your enquiry is responded to the same day wherever possible. Fast and efficient “ex-stock” availability is offered on most of the products we supply so you can order with confidence knowing your goods will be there next day.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Sontex 531 advice

Sontex 531 advice
Despite not being a recent customer - got top notch help promptly both over the phone and by email. Thanks

22 February 2024
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review! We appreciate you taking the time to leave us great feedback!
Lucy

Rated 5 out of 5 stars

DMS have supplied us with top notch…

DMS have supplied us with top notch heat meters over many years and I can't fault them. Their produce support is excellent and they are friendly to boot.

1 February 2024
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Sune. We greatly appreciate you taking the time to leave us feedback. We hope you assist you again soon.
Lucy Fisher.

Rated 5 out of 5 stars

Had the required materials in stock

Had the required materials in stock, easy transaction. and good comunication

19 December 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, we appreciate you taking the time to leave us such positive feedback!
Kind regards, Lucy

Rated 5 out of 5 stars

Above & Beyond can’t fault them

This is one of the few companies that services the public they a very helpful can’t do enough to help you set it up Chris thank you for your patience 10/10 no one gets that off me

19 December 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, we appreciate you taking the time to leave us such wonderful comments.
Kind regards, Lucy.

Rated 5 out of 5 stars

5 Stars

Shout out to Lucy for providing 5 star customer service, excellent company to deal with. Would definitely recommend. Thank you!

1 December 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review Jake! Your feedback is greatly appreciated.
Kind regards,
Lucy.

Rated 5 out of 5 stars

Great experience with the whole team at…

Great experience with the whole team at DMS. Quick response times & expert knowledge. Very competitively priced & overall an excellent company to deal with.

10 October 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-Star review, Emma.
We greatly appreciate you taking the time to leave us your feedback.
Kind regards, Lucy.

Rated 5 out of 5 stars

Extra Mile Personal Service

A large order had a longer than expected despatch date which wouldn't have worked with our project deadlines. However, the team at DMS managed to pull this forward by searching out alternative suppliers. Order arrived only a few days later which was a huge help and means that we can commit to our original deadline with our customers.

Huge thanks to the team at DMS for their help and persistence turning this around for us – it is much appreciated, and you will certainly have our custom for future orders.

9 August 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your amazing 5-star review. We are very grateful for you taking the time to share your experience. We hope to assist you again soon.
Kind regards, Lucy.

Rated 5 out of 5 stars

first experience

enquired about a purchase and response was quick. setting up an account was clear and speedy. order came next day so very happy.

3 July 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you so much for your 5-star review, Andrew. We are very grateful for the feedback!
Kind regards, Lucy.

Rated 5 out of 5 stars

Great CPD today by DMS

Thank you to Darren Windsor and David Mortimer attending our offices today #CURAENERGY for a CPD on the latest products and specifically Heat Metering. Great CPD and so informative and the whole team was engaged and asking questions. It was hugely beneficial for us as a business to have an improved understanding of the latest Sontex products and have all our questions answered and explained in a way that the whole group understood. Thanks both and we look forward to a continued working relationship!

25 May 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you so much for your 5-star review, Andrew. We are very grateful for the feedback!
Kind regards, Lucy.

Rated 5 out of 5 stars

I had a fantastic experience with Chris…

I had a fantastic experience with Chris Bishop the Technical Manager. I had an ongoing issue with regards to the meter not registering the flow correctly and within a few phone calls, sorted the entire issue. Best technical support ever.

4 May 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you so much for your 5-star review, Andrew. We are very grateful for the feedback!
Kind regards, Lucy.

Rated 5 out of 5 stars

Great team with excellent customer…

Great team with excellent customer service. Look forward to the continued future business.

27 March 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Danny. We greatly appreciate you taking the time to leave us feedback.
Kind regards,
Lucy

Rated 5 out of 5 stars

Great customer service for our recent…

Great customer service for our recent purchase. Goods in stock and very competitive price. Will be using again :)

9 March 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Mark. We greatly appreciate you taking the time to leave us feedback.
Kind regards,
Lucy.

Rated 5 out of 5 stars

Superb company with great technical assistance

Superb company, I called and gained the information required within the space of 2-hrs, Chris the Technical Manager was professional and provided what was needed without delay and gave great advise and guidance. Please everyone use DMS Metering Solutions, as there are not many companies that offer this level of expertise on such short notice. I would highly recommend.

7 March 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Clair. Your comments are very kind and have been highly appreciated by our team. We hope to assist you again soon.
Kind regards,
Lucy.

Rated 5 out of 5 stars

Brilliant service and delivery

Brilliant service and delivery. Nicole-Deena and Tom went over and above to help me with a customer order with very little notice given. Thank you all so much - Excellent company.

1 March 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Andrea! Your comments are greatly appreciated!
Kind regards, Lucy.

Rated 5 out of 5 stars

10/10 Service

Dave at DMS has been extremely helpful going above and beyond to support in solving a complex issue with ground source heat pumps.

Would 100% recommend their services, nothing is too much to ask.

1 March 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Mitchell. We really appreciate you taking the time to leave us such great feedback.
Kind regards, Lucy.

Rated 5 out of 5 stars

Easy to deal with

Guided me through to the correct product and easy to pay and check out.

15 February 2022
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review, Andrew!

Rated 5 out of 5 stars

DMS service

needed spares kit to repair a valve quickly ,
DMS provided information to allow correct parts to be ordered, quoted price and availability. order placed and delivered to site promptly.
first time dealing with company great service all round .
have just placed further order for more equipment.

10 January 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review John, we are very happy to hear such good feedback!
Kind regards
Lucy.

Rated 5 out of 5 stars

A great team

Prompt response and polite and helpful on telephone. The specialist technicians always ready to advise in a friendly and appropriate way

1 December 2022
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review!
We greatly appreciate your feedback!

Rated 5 out of 5 stars

great supplier with excellent product knowledge

the service and product knowledge is second to none , staff are fantastic and have never let us down ,

30 January 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review Mark!
We appreciate you taking the time to leave us feedback.
Kind regards, Lucy.

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