I purchased some iGuzzini whisper table lights. They were purchased in Australia on the Friday and arrived from Italy on the following Tuesday. Not only was the service amazing and the best I’ve... See more
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We would highly recommend DiffusioneLuce to deal with as a trusted and honest company. We purchased 2 Zefferano table lamps from them online but when they arrived to Australia one was faulty. I dealt... See more
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Perfect Transaction! We were nervous about ordering our Karman Filomena floor lamp from the US but Diffusione Luce answered all our questions and we got a great price on a lamp we love. The lamp nee... See more
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I've got to say that I loved checking the available items on the page, which made my choise quite difficult in the end, as I really couldn't make my mind. Have to admit that the help by Camilla has be... See more
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Company details
About Diffusione Luce
Written by the company
🇮🇹 Chi Siamo
Diffusione Luce è il punto di riferimento per l'illuminazione e arredamento di design Made in Italy da oltre 30 anni. Rivenditore autorizzato dei migliori brand come Artemide, Flos, Kartell, Louis Poulsen e molti altri.
Perché sceglierci:
- Prodotti 100% originali con garanzia ufficiale del produttore
- Consulenza professionale gratuita con il nostro ufficio di progettazione
- Showroom fisici per vedere e toccare i prodotti dal vivo
- Magazzino di 5000mq - migliaia di articoli in pronta consegna
- Spedizioni rapide in 24-48 ore in Italia e nel mondo
- Resi gratuiti entro 30 giorni - soddisfatti o rimborsati
La tua soddisfazione è la nostra priorità. Affidati all'esperienza italiana.
🇬🇧 About Us
Diffusione Luce has been the trusted partner for Italian design lighting and furniture for over 30 years. Authorized dealer of the finest brands including Artemide, Flos, Kartell, Louis Poulsen and many more.
Why choose us:
- 100% authentic products with official manufacturer warranty
- Free professional consultation with our design team
- Physical showrooms to see and experience products firsthand
- 5000sqm warehouse - thousands of items ready for immediate delivery
- Fast shipping within 24-48 hours to Italy and worldwide
- Free returns within 30 days - satisfaction guaranteed
Your satisfaction is our priority. Trust Italian expertise.
| VISIT SHOP |
| CONTACT US |
🇮🇹 Contattaci / 🇬🇧 Contact Us
Written by the company
- Siamo qui per aiutarti / We're here to help
- Il nostro team è a tua disposizione per rispondere a ogni domanda o esigenza. Ti garantiamo una risposta rapida e professionale. La tua soddisfazione è la nostra priorità. / Our team is available to answer any question or need. We guarantee a quick and professional response. Your satisfaction is our priority.
🇮🇹 Garanzie sugli acquisti / 🇬🇧 Guarantees & Services
Spedizioni rapide • Resi gratuiti • Assistenza dedicata / Fast shipping • Free returns • Dedicated support
Articoli in pronta consegna in 24-48 ore in Italia e nel mondo con corriere espresso UPS. Reso gratuito entro 30 giorni. Soddisfatti o rimborsati. Assistenza telefonica dedicata per ogni esigenza. /
Items ready for delivery within 24-48 hours to Italy and worldwide via UPS express courier. Free returns within 30 days. Satisfaction guaranteed or money back. Dedicated phone support for all your needs.
Contact info
Via Raibano 39, 47853, Coriano, Italy
- 0541657672
- ticket@diffusioneshop.com
- www.diffusioneshop.com
Diffusioneshop illuminazione
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick service good communication.
17 May 2024
Order came a little late
Order came a little late, but product was packaged very securely and brand new in great working condition. Thank you!
15 May 2024
Sent me a broken lamp- not allowing to return
They sent me a broken lamp. upon asking for help as i was wondering if I pressed something wrong I received on reply and upon realising it was actually broken and asking them for help to return it they never replied. It is still under 30 days since delivery and I am willing to return it- but without any response it is simply impossible.
Do not buy unless you are based in Italy, they are not helpful or responsive.
USD 200 for nothing.
13 May 2024
Reply from Diffusione Luce
Dear Mia Latagan,
the assistance office tells me that they are handling your case and are waiting for a commendable response. You should receive a response from the technical office today. We just ask you for a little patience, don't worry. You should receive an email from customer@diffusioneshop.com this afternoon.
Everything run absolutely for customer…
Everything ran absolutely for customer satisfaction. I am very greatful for their approach, they informed me appropriately about later delivery and about all of the delivery process.
23 May 2024
Excellent service... Yet again
Excellent service / Yet again - very fast service and delivery of the lamps. You are very efficient!
Sarah Leicester.
21 May 2024
easy and reliable to deal with
easy and reliable to deal with. great products and well priced
21 May 2024
Great service from this company
Great service from this company - I found the Flos Glo-Ball floorlamp and lightbulb I wanted and all the information was easily accessible. It was also the cheapest I could find it compared to other websites and I also received a Welcome discount for my first order. The lamp arrived 10 days later and was very securely packaged - it took me a good 30 mins just to cut off the outer 'skin' and get the packaging off. The glass bowl was in it's own secure packaging. So easy to plug in and put the glass bowl on top - it really does look like I have a beautiful moon in the corner of my room and I can change the intensity of the light as I wish.
8 May 2024
Reply from Diffusione Luce
Dear Aliki
Thank you for your review, we are happy with your satisfaction.
Reliable service and good quality
Reliable service, good communication and quality light fittings.
7 May 2024
Reply from Diffusione Luce
Dear Tony
Thank you for your review, we are happy with your satisfaction.
Excellent communications and very fast…
Excellent communications and very fast dispatch and delivery. Top quality product too! Highly recommended by me!
7 May 2024
Reply from Diffusione Luce
Dear Jonathan
Thank you for your review, we are happy with your satisfaction.
I checked online and found your company…
I checked online and found your company name ordered and it was delivered in 4 day was very impressed I am going to order another 4 many thanks
Tony
7 May 2024
Reply from Diffusione Luce
Dear Tony
Thank you for your review, we are happy with your satisfaction.
Reply from Diffusione Luce
Dear Laundry
Thank you for your review, we are happy with your satisfaction.
Delivered sooner than expected
Delivered sooner than expected; all in good care. Our pipistrello looks fantastic.
3 May 2024
Reply from Diffusione Luce
Dear Zys
Thank you for your review, we are happy with your satisfaction.
Best price+shipping for DCW floor lamps I found online.
The product shipped on time (there was a waiting period for back order - but that was stated during the ordering). Delivery (in my case) was via DHL - so delivered to the door and no damages to the packages.
The pricing for the product including shipping was lowest compared to two other sites that do deliveries to Macedonia - so that is also a plus.
23 April 2024
Reply from Diffusione Luce
Dear Jovan
Thank you for your review, we are happy with your satisfaction.
Reply from Diffusione Luce
Dear Paul
Thank you for your review, we are happy with your satisfaction.
I tried emailing and the email got…
I tried emailing and the email got bounced back. I think you sent the wrong fixture. I had ordered one with a 180 degree beam spread, or wanted that and the description suggested 180 degree beam spread. Instead the beam spread is maybe 30 degrees total, 15 out the left and 15 out the right 180 degrees opposed to each other. VERY unclear from the description. A simple sketch showing the beam spread would be helpful.
How do I return this fixture???
29 April 2024
Reply from Diffusione Luce
Hi Hueland,
to request a return you must access the appropriate section. Here is the space to leave reviews, thank you
Quick response, great product.
Very quick response to the order. Perfect product and very happy!
One small criticism: FedEx gave a day of the delivery which they did not adhere to. So I then called to delay the delivery the next day because I was travelling; I spoke to FedEx representative and arranged for another suitable date. However, after this discussion the parcel was simply left in my driveway! It could have been stolen if I had not been able to call a neighbour to pick up the parcel!
30 April 2024
Reply from Diffusione Luce
Dear Graham
Thank you for your review, we are happy with your satisfaction.
Our commercial mislead us
Our commercial mislead us. We specifically asked you if our choice of lights was an electrical one . He confirmed and they were solar. disappointing from a company like them and zero commercial gesture from them to take in charge the shipping costs in light of what happened
Won’t ever order there
11 April 2024
Reply from Diffusione Luce
Hi Ingrid Cajfinger,
the lamp can also be recharged with a power cable, which can always be connected permanently. the information sent to you is correct.
Best regards
Diffusione luce srl
Great service
I found and ordered my Flos Glo-Ball floor lamp and it arrived 10 days later. It was so well-wrapped that it took a good 30 mins for me to unpack it! Really happy with my purchase and the prompt delivery by this company - thank you!
10 May 2024
Unprompted review
Reply from Diffusione Luce
Dear Aliki
Thank you for your review, we are happy with your satisfaction.
Stellar customer service particularly…
Stellar customer service particularly from Camilla and Valentina, ensuring I got my floor lamp and a replacement bulb from an earlier purchase. These things keep customers coming back!
30 April 2024
Unprompted review
Reply from Diffusione Luce
Dear T. t.
Thank you for your review, we are happy with your satisfaction.
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