I had ordered from Dark Rozi in the past 23' 24' and things worked out fine. It appears that they are no longer an honest company. Order was placed back in November, never shipped and after 3 weeks of... See more
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I recently made a bad review of this company after i received absolute trash customer service. Then they tried to bribe me into taking down my original review by offering to send me free products. Aft... See more
Company replied
Still haven’t received any update regarding shipping, emailed twice as it’s been almost three weeks since I’ve heard anything outside of my order confirmation. Would really just love to hear back so... See more
Sooo, sooo, let me begin with the fact that these guys are sooo humble and kind and caring damn😍😍 i encountered a little problem about a replaced order, and they offered me the chosen choker for fr... See more
Company replied
Company details
Written by the company
DARK ROZI is the right place for the gothic and dark fashion lovers. DARK ROZI products are at a high quality for an affordable and competitive prices. We offer to DARK ROZI costumers a FREE SHIPPING included with the tracking informations.
Contact info
United States
- www.darkrozi.com
2.2
Poor
273 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sexy and Erotic🖤
Love the aesthetic of my Dark Roxi cuffs and harness! They aren’t to heavy and the video very well! Excited to get more pieces soon!
6 August 2024
Unprompted review
aesthetics and quality are on point
aesthetics and quality are on point. beautifully crafted and well made. a favorite to do shootings with. a big time 5* rating!!!
3 August 2024
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
The quality and price are the best !
The quality and price are the best ! The design are 🔥🔥🔥! My fav
27 July 2024
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
glossy red leather harness
Got the glossy red leather harness. Best purchase ive done lately ❤️❤️❤️
6 July 2024
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority :) To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special.
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Terrible Service and No Respect for Customers
My experience with DARK ROZI has been nothing short of a nightmare. I placed an order for the "Obsession Black Leather Harness" on April 12 with high hopes, but this company has proven to be completely untrustworthy and disrespectful to its customers.
Despite being in contact with their customer support for a month and being reassured that my order was on track, it has now been over 45 days, and I have received no updates. My emails have gone unanswered, leaving me in the dark about the status of my order. This is not just bad customer service – it’s outright neglect.
To anyone considering a purchase from DARK ROZI, be warned: this company clearly does not value its customers. They take your money and then disappear without fulfilling their promises. I have requested a refund and am prepared to take legal action if necessary.
Save yourself the hassle and frustration – avoid DARK ROZI at all costs. Their lack of professionalism and customer care is astonishing.
28 June 2024
Unprompted review
Reply from Dark Rozi
Dear Emin,
Thank you for sharing your feedback and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding your order.
Due to unforeseen issues with shipping regulations to Turkey, we faced challenges in delivering your order. We deeply regret any frustration this has caused and understand your disappointment.
Please know that we have already processed a full refund for your order ( we were glad to learn that you actually received it ) We are continuously working to resolve these shipping issues and hope to better serve our customers in Turkey in the future.
We value your understanding and patience during this time. We appreciate your business and hope to have the opportunity to serve you again under better circumstances.
Warm regards,
Rozi
I don’t think this company is legit
I don’t think this company is legit. I have ordered my stuff about a month ago. I sent a follow email asking about about my things. They said my order will be send this week, which was 2 weeks ago. I sent another email and I got no response. I strongly believe that this company is one man show and running a sh**t show. They can keep their sh**t because I have notified my credit card company already
9 May 2024
Unprompted review
Reply from Dark Rozi
Dear Walid,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in receiving your order.
We experienced an unexpectedly high demand for our products, which led to your item being temporarily out of stock. We understand how frustrating this can be, and we deeply regret any inconvenience caused.
WE ARE GLAD TO HEAR THAT YOU RECEIVED YOUR ORDER. We hope you are pleased with your purchase and that it meets your expectations.
Your satisfaction is very important to us, and we are taking steps to improve our stock management to prevent such delays in the future. If you have any further questions or need assistance, please do not hesitate to contact us directly at [your contact information].
Thank you for your patience and understanding.
Warm regards,
Rozi
No dispatch, or response from company
I have ordered the product over a month ago and I have reached out for updates multiple times over email and IG with no response from the company, I will be cancelling the payment with my bank asap. Genuinely disappointed that I couldn’t receive the items.
6 February 2024
Unprompted review
Not handmade
Not handmade. Super cheap material and high prices. Customer service doesn’t exist. Pretty to look at online but it’s incredibly misleading.
14 February 2024
Unprompted review
I ordered a harness from Dark Rozi and…
I ordered a harness from Dark Rozi and received the incorrect one in the mail. I have emailed the company numerous times and never heard back. I have tried following up on the emails, as well as sending Instagram messages and nothing. Also, the harnesses are not one size fits all as they are quite small.
8 December 2023
Unprompted review
Low quality
I love the leather. The look, the feel.
My wife likes the leather and feel also.
My gripe is the hog tie *air quotes* chains *air quotes* that feel like plastic snapped first use. That really annoyed me with the money spent
29 December 2023
"As of now
"As of now, we have yet to receive our order placed on September 30th. This is disappointing as the products we chose were quite appealing. Despite numerous attempts to contact customer service through emails and Instagram messages, the only communication we've had from them was a request to verify our address a month ago. This occurred after our shipment was inexplicably cancelled. To date, we haven't been refunded, suggesting that the company might still intend to fulfill our order."
14 November 2023
Obsessed with the leather harness I…
Obsessed with the leather harness I snagged! Seriously, the style is on point, and it's surprisingly comfortable. Definitely recommending this shop.
28 November 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Scam
Items don't look even close to ones in the photos on their page. It's just drop shipping from AliExpress. Poor quality and scam
29 November 2023
Unprompted review
Disappointing quality, made in china-product
After the “handmade vegan-leather” expressions they use in advertising, with the pricing (which, if it actually is 70% off for Black Friday, must be HORRIBLY overpriced at normal pricing) I was severely disappointed. The “leather” is very thin, the metal rings holding cuffs together not nearly strong enough and we have had to bend them back together multiple times for the whole thing not to fall apart. It arrived in a typical china-package, bubble wrap and a plastic bag.
All in all, just ok for Black Friday pricing. It did not seem like a china-product at all through their advertising, when clearly the items are mass produced in some factory, thrown in a bag with some bubble wrap and then shows up in your mail box after 3-4 weeks.
27 November 2023
Unprompted review
Fantastic
Saw a Dark Rozi ad on Instagram and was skeptical at first, as you are with any online shop. But wow, what a pleasant surprise! The entire shopping experience, from navigating the website to the delivery, was fantastic. Now I'm a fan!
23 November 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
rdered a harness
rdered a harness, and the leather is legit. Great quality. The fit is just right. Worth the price for something that feels this durable.
22 November 2023
Unprompted review
The item never arrived
The item never arrived. I've reached out to support multiple times with no response. Was really looking forward to this item
2 November 2023
I recently purchased a leather harness…
I recently purchased a leather harness from Dark Rozi and I am absolutely in love with it! The quality is amazing and it fits perfectly, even though I am a plus-size woman. The customer support is also excellent. I had a question about sizing before I ordered and they were very responsive and helpful. Not the last time ordering for sure
17 October 2023
Unprompted review
Reply from Dark Rozi
Thank you so much Barbara for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. Waiting for more pictures!
The harness adjusted perfectly and fit…
The harness adjusted perfectly and fit comfortably! Also the customer service is amazing, answering all my questions, the quality is excellent!
12 October 2023
Unprompted review
Reply from Dark Rozi
Thank you Cleo for you loyalty, much love. We want to thank you for being such a loyal customer, we'd like to offer you a special discount code on your next purchase. To get access to this exclusive offer, simply reach out to us through Instagram, and one of our team members will be happy to assist you. If you ever need further assistance or have any questions, please feel free to get in touch. We look forward to serving you again soon!
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