Dannymetsally Reviews 9

Amazing disability provider

Fantastic service provider with the right heart for this industry always striving to lift the quality of care for all.

I worked as a support worker at one of the SILs, and my experience was deeply disappointing. Management team is toxic and focused solely on bringing in money, rather than prioritising participants and their experience. Senior leadership is inexperienced and fosters a blame-heavy, gossip-driven culture which makes me stressed to even attend my shift.

There is also an extremely high staff turnover in their office team, I've had to report to a several different rosterers and client services staff every few months as they are hired and then will shortly disappear. I agree with the other review about disorganised rostering, and think this is due to the staff turnover and offshore team.

Also noticed that much of the team has been offshored to a team overseas, meaning clients and support workers are expected to communicate with people who aren’t local and don’t understand the intricacies of NDIS (understandably), even in emergencies - and as a support worker I struggle to understand what they are saying and they can't understand the terms I'm referring to as a support worker in a crisis, so I cannot begin to imagine how difficult someone with a disability would find it.

I can't understand how clients can be promised to receive “high-quality care” from a company that prioritises shortcuts and profits over proper support, while claiming to be a 'premium provider.'

Poor management and leadership, creating a toxic workplace culture. High turnover of staff.
Support workers are often inexperienced and lack the training needed for complex care situations.
Rostering is extremely disorganised, leading to unsafe staffing levels—especially where 2:1 care is clearly needed/ participants left with no care last minute.
Support provided to participants is not person-centred, and advocating for better outcomes is usually ignored by team leaders.
The organisation appears focused more on profit and gossip than genuine care and support for both participants and support workers.

In reply to DannyMetSally's comment on my review:

"During your interview process, information was.."

Yes, but it wasn't mentioned that client's history indicated client could be incarcerated for weeks on end at any moment. That part was left out. It was also left out that this would mean absolutely no shifts for any support workers at all in this time, as one would assume the house would need a clean or a plant watered or something in the 6 weeks it's sitting there empty which obviously would mean at least one shift with one worker in that time.

"..the First Aid Certificate and Police Check are mandatory requirements for all registered service providers.."

Correct, however it isn't mandatory that all registered service providers refuse to pay for any of it and make it fully the expense of the employee. This is the first job I've ever had in any industry where I've been asked to pay for my own police check for example.

"..attempts were made to contact you via phone, email, and a WhatsApp group chat prior to the shift.."

Yeah that's a lie, as I don't even have WhatsApp, and even if I did I haven't been given any DMS contact details for it. And what staff do you claim apparently called me? As my Team Leader has never called me once in the entire time I've been with DMS, check her phone log, and payroll & HR still hadn't replied to me in weeks when I wrote this review. Only 1 person has ever called me from DMS (excluding all the calls I kept getting begging me to do shifts when I hadn't done any training shifts or even left my previous role yet) and she's in recruitment and I'm still waiting on a reply from when I messaged her about my first cancelled shift.

"Further, we have not found any record of you reaching out to us regarding your experience, and we have attempted to contact you following your review, but unfortunately have been unsuccessful."

Well, yeah of course. The only contacts I had were for HR, my TL and payroll, none of which were replying to me. In order to complain I'd need the contact information for that, the copy of my induction with all these contacts was never sent to me like recruitment said it would be, so what would you have me do? Just google the DMS number and start complaining to whoever answers?
And why would I bother? If not a single Team Lead, worker in Payroll or worker in Recruitment could get back to me asking a very important question about my shift after weeks, why would I expect a reply if I complain about it?
Perhaps if I had gotten any replies before coming on TrustPilot to let everyone know of the organisation's incompetence, and not only be now getting calls because I left a negative review online, then maybe I'd bother answering.

You also haven't acknowledged why you ask for your employees to be punctual for shifts and in replying, but not your payroll, your HR, or your Team Leaders, why they can't be bothered to even give a 1 word reply?
You also haven't acknowledged why the nature of casual leave was lied about. And I'm going to guess based on your comment you'll just lie and deny it again, so I recommend you watch the recording of the induction I was in for the evidence of what was said.
You also haven't acknowledged why you didn't pay me for the mandatory to attend induction (which is illegal by the way)
You also haven't acknowledged why no one could be bothered answering me in the weeks I waited for a reply before I wrote this review?

I recently had the pleasure of working with Danny Met Sally, an NDIS provider, and I must say that I was thoroughly impressed with their services. From the point of the first call to introduce, they were cooperative, efficient, caring, and approachable. They were prompt in replying to any queries I had and were well-coordinated with the clients. Their staff work ethics were also commendable.

Overall, I would highly recommend Danny Met Sally to anyone looking for an NDIS provider that is dedicated to providing high-quality services to their clients.

I also want to take this opportunity to wish Danny Met Sally a very happy new year! 🎉🎉🎉

The people are very pushy and I am so glad that I am no longer part of the company.

Review:
⭐⭐⭐⭐⭐

I recently had the pleasure of working with Danny met Sally, an outstanding NDIS provider, and I must say that my experience with them has been nothing short of exceptional. This organization truly prioritizes people over profit, and it is evident in every aspect of their operations.

One of the first things that impressed me about Danny met Sally is their genuine commitment to their mission. They are not in this business for the money; instead, they are driven by a sincere desire to make a positive impact on the lives of the people they support. This is reflected in their unwavering dedication to providing top-quality services and support.

One of the standout features of this organization is their flexible working hours. Danny met Sally understands that their employees have unique needs and responsibilities outside of work, and they go above and beyond to accommodate them. By putting their employees first, they create an environment that fosters happiness, work-life balance, and overall job satisfaction.

Furthermore, the management at Danny met Sally truly values their employees. They recognize that their staff members are their most valuable resource and treat them accordingly. I was particularly impressed by the supportive and inclusive culture fostered by the organization. They actively listen to their employees' suggestions and take meaningful feedback on board, which leads to constant improvement and growth.

In addition to the supportive environment, the pay rate at Danny met Sally is simply amazing. They understand the importance of fair compensation and ensure that their employees feel valued for their hard work. This factor significantly contributes to the overall satisfaction and motivation of their staff.

Finally, I want to commend the upper management team at Danny met Sally for their hands-on approach in problem-solving. Whenever an issue arises, they are eager to assist and resolve it promptly. This level of dedication and responsiveness demonstrates their commitment to providing the best possible support to their clients and employees.

In conclusion, I wholeheartedly recommend Danny met Sally as an NDIS provider. Their people-centric approach, flexible working hours, employee support, exceptional pay rate, and responsive management make them stand out from the crowd. If you're looking for an organization that genuinely cares about the well-being of the people they serve, look no further than Danny met Sally.