BitMart Reviews 2,899

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried t... See more

Rated 4 out of 5 stars

I recently started trying out BitMart and so far it’s been a smooth experience. The layout is simple enough to navigate, even if you’re still learning how trading works. Funding my account was strai... See more

Company replied

Rated 1 out of 5 stars

STAY AWAY! BitMart is not a safe place for your money. I am a small retail trader and they frozen my account with $260 for no reason. When I reached out for help, they didn't even try to invest... See more

Rated 5 out of 5 stars

Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellen... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

BitMart Cryptocurrency Exchange - The most trusted cryptocurrency exchange and digital asset trading platform for Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Altcoins trading

0 Interest & 100,000 USDT Airdrop

Written by the company

Join the BitMart Margin Trading Revelry!
To celebrate the 100 Margin Trading Pairs milestone, BitMart is offering a 0% interest rate on margin trading along with a 100,000 USDT airdrop!

Contact info

You should know

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
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Rated 1 out of 5 stars

If youll like to withdraw your funds…

If youll like to withdraw your funds from them youll need to first transfer to bitmart equivalent of 1000usdc then apparently youll be able to make 5 transfers p/month. If you have transferred less then that amount you wont be able. It is your money but they restricted free movement of them. Personally i wouldn't recommend this site for a trading crypto. They also appeared in FCA as not reliable company. Stay away!!!! It a shame i can't attach pictures conversation with someone on telegram as they only respond that way. I have all screen shots chat with this company.

11 January 2025
Unprompted review
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1120974] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.

Rated 4 out of 5 stars

So far I am very happy with Bitmart

So far I am very happy with Bitmart, it is relatively clear and the execution is quick. Unfortunately the ECET token cannot yet be transferred directly via blockchain. Everything takes time...

10 January 2025
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Reply from BitMart

Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.

Rated 1 out of 5 stars

BitMart is scam - They Scammed me for $11k

UPDATED: It's still a SCAM! Bitmart replied with a ticket and the same story, the support is still asking for 0.005BTC and after that, they will take 60 days to reverse my tokens (Hilarious) I have filed complaints with 3 regulatory bodies in South Korea, the US & Cayman Islands!

BitMart is a scam, stay away. This is what happened to me and they still owe thousands of $$ in tokens.

I deposited a substantial amount of Trump MAGA tokens to my BitMart account using ERC20. Before submitting I checked the CA and exchanges on CMC. After depositing and waiting for a few hours I contacted support who told me BitMart had a contract swap and my tokens could not be deposited.

I asked them if there is no disclaimer or anything on the deposit page that Bitmart alone has a separate CA. They shared an article link with me: https://support. bitmart. com/hc/en-us/articles/29081833331099-BitMart-Has-Completed-TRUMP-Smart-Contract-Swap

Which says "Per project's request, the old TRUMP token will be automatically swapped to new MAGA (TRUMP) at a rate of 1:1."

I shared that it should be swapped 1:1 as per the article, and the support told me that it only applies to the existing wallet balance.
I asked them for the reversal to the sender's address and I could cover the gas fee, they said the reversal would cost 0.005 BTC. YES!! Not kidding.

I asked them to show me if anywhere it says as a disclaimer or anything at all that says the original Trump MAGA tokens will not be deposited or users should not deposit it etc, to which support told me that they have no obligations whatsoever and sent me the user agreement link.

So these scammers are stealing my money in broad daylight, and then asking me for an additional 0.005 BTC to give me back my own tokens.

I have also contacted the MAGA token team but haven't heard back from them. BitMart scam is registered in Cayman Island and the regulatory body there only accepts a handwritten complaint (WOW).

I don't know what to do at this point. I do have a YouTube channel focused on Crypto with 160k subs. i can start creating videos on this to warn others and get their attention. OR is there anything else you people suggest?

I have filed complaints with 3 regulatory bodies in South Korea, US & Cayman Islands.

7 January 2025
Unprompted review
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1119504] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.

Rated 5 out of 5 stars

Very good

Very good. Easy to handle. Easy depo easy withdraw

9 January 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars

very fast and good response

9 January 2025
Unprompted review
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Reply from BitMart

We’re so grateful for your kind words! It’s fantastic to hear that you’re pleased with our service. Your positive feedback motivates us to keep delivering great experiences.

Rated 5 out of 5 stars

Fast access

Fast access, fast KYC

7 January 2025
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 2 out of 5 stars

No swap function , reduce fees for less than $50 transfer

No swap function
Transfer fees too expensive
USDT $1 even if I'm transferring $5/$10
Trash

5 January 2025
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Reply from BitMart

We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.

Rated 5 out of 5 stars

Great trading website

Great trading website ! i love !

9 November 2024
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 5 out of 5 stars

Best support of any exchange I use

Bitmart has been my favorite trading platform for many years. The customer service is the best of all the exchanges I use. I enjoy the variety of tokens available to trade. The security is excellent. The API interface is great for external bot trading platforms. I like using their BMX tokens for my trading fees as well. The only improvement I would like to see is be better sync access to trade/deposit/withdraw history for tax reporting software but this data is easily obtained as a CSV file from their customer support. Keep up the good work!

8 January 2025
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 1 out of 5 stars

Don't try to buy or use any account…

Don't try to buy or use any account here because they are full of deceiving people and disappoint you. If you don't want to lose your funds avoid them at all costs. I'm saying all of this from experience. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.

8 January 2025
Unprompted review
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Reply from BitMart

Hi Jasmine Briggs. We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to your feedback.

Rated 5 out of 5 stars

Very Good than other

Very Good than other

7 January 2025
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 1 out of 5 stars

My short position on was liquidated…

My short position on was liquidated at a price where it shouldn’t have been, resulting in an unlawful loss of over $1,000 in liquidation while loss on position was $60 nowhere close to liquidation price. I contacted BitMart support immediately with all the necessary details, but I have received no response at all.

This lack of accountability and communication is unacceptable. I’ve spent significant money on fees, yet BitMart has completely ignored my case. This has never happened to me on any other platform.

Avoid BitMart if you value your funds and fair treatment.

Hello BitMart I have contacted as per your advice and guess what happened? Same answer as usual i have to wait with no time scale. Biggest scam I have ever seen. BitMart is no willing to review any case only automatic respond as per answers here as you can see.

You answer all queries immediately when I have questions. On Trustpilot respond within a minutes. If only you move people to investigation section people wouldn’t treat Bitmart as scam company. It may be a policy of BitMart to scam people and take their money instead of attracting new investors. I have never been so disappointed in my life. BitMart does nothing as they know we can do nothing with that. Beware of this app.
People shall check reviews, and believe me they will get exactly what reviews say. Nothing.

24 December 2024
Unprompted review
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Reply from BitMart

Hi Artur Lizis, as per check, we have escalated your issue in ticket #1108455 after the livechat. Kindly allow the team time to expedite and we will revert back to you once we receive the necessary updates. Thank you.

Rated 5 out of 5 stars

I love Bitmart

I love Bitmart, it is a very fast and secure platform where I can buy more GOC. I hope it will be MICA compliant so I can continue to use it in the future.

1 January 2025
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Reply from BitMart

Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.

Rated 1 out of 5 stars

On an isolated futures trade worth…

On an isolated futures trade worth aprox $1,130 I had a stop loss which was triggered.
What I a got?
REALISED LOSS OF $94
Trading Fee of $30
and a BIG Surprise > $1,003 LIQUIDATION FEE !!!!

Guys, don’t get me wrong I understand the risks and I don’t mind the loss but something is very dodgy with these guys if they can do this.. This wasn’t a small coin with no liquidity. It was a trade on XRP which had over 100,000,000.00 in trading liquidity. I had other trades which I compared and this never happened. I had no issues with them before but if they can do this they can anything to take your money and their response “You trade at your own risk”..

I’m sorry I have to leave this review because I don’t usually leave bad reviews but this was an eye opener for me with this exchange.

5 January 2025
Unprompted review
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Reply from BitMart

We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1116948] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.

Rated 2 out of 5 stars

M87 coin

You can not provide any decent liquidity for m87 and fees are big in comparison with other exchanges.

6 January 2025
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Reply from BitMart

We are sorry to hear about your experience and take such concerns very seriously. We are committed to providing a secure and trustworthy service. To better understand and resolve the issue, could you please provide more details by contacting us directly at https://support.bitmart.com/hc/en-us/requests? We aim to address your concerns promptly and assist in any way we can.

Rated 5 out of 5 stars

Bitmart UI makes it a very easy to use…

Bitmart UI makes it a very easy to use exchange.

5 January 2025
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 5 out of 5 stars
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 4 out of 5 stars

Overall

Overall, the trading platform works pretty well.
I would like it better if the *Trigger* orders were a explained a bit better

5 January 2025
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Reply from BitMart

Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.

Rated 5 out of 5 stars
BitMart logo

Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

Rated 5 out of 5 stars

Bitmart has a bright future

Bitmart has come a long way since its beginning. Blessed to know about a product to use and hold some of the crypto out there that may be tough to find in other exchanges.

4 January 2025
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Reply from BitMart

Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.

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