Great products

Great products, good shopping experience and fast delivery.
Order: 1026603

The online order process was extremely simple to use, the product turned up on time, and as described. One item was damaged in transit - probably by a forktruck, however, this doesn't affect our ability to use it, so that was not a problem.

Very good!

Very good service! Deliveru in time!

Réception impeccable colisage…

Réception impeccable colisage impeccable rien à dire

The case I received arrived quickly…

The case I received arrived quickly (I'm in the UK) and was just as I'd hoped.

Order took 3 weeks and when it arrived…

Order took 3 weeks and when it arrived it contained only 1 of the items, other 11+ items missing. When I called them you have to wait 10 minutes just for someone to pickup.

AUER product and quality is really good, but the service is so bad next time I'll buy from a reseller. Actually, most negative reviews are not of the product/quality but the service which is a pity.

Reply from AUER Packaging

Dear William,

Thank you for your review.
We deeply regret any inconvenience caused during the order processing.
Hopefully, we can convince you of our service on your next order.

Please do not hesitate to contact us if you have any further questions!

Best regards
your team from AUER Packaging

Great service.

Inacceptable

Inacceptable, after 3 weeks waiting I m still waiting the case , they say 5 days delivery , big lie , there is an obvious problem of communication in this company , I don't recommand you this company at all

Good quality product

Good quality product, great value, quick dlivery.

Efficienti

Efficienti, puntuali,

Everything has its place

Possibly the best products I’ve had the pleasure to use. Organisation is king, everything has its place.

Awful customer service

Products seem good.
Customer service absolutely awful. Felt like I was talking to a chatbot; Siri/Alexa have better manners and front-line customer approach.
No option to pay by credit card??

Reply from AUER Packaging

Dear Mr Seetohul,

We are very sorry that you are not satisfied with our customer service and wish to offer our sincere apologies for any inconvenience caused.

As explained by phone, we do not offer payment by card at present.
Please be assured that we are already doing our utmost to offer you payment by card as well, only this is a long process which requires some time.

For your Order 950389, you choose payment by pro forma invoice upon ordering online - as an alternative, we offered you PayPa on the phone as well.
Kindly contact our customer service if you prefer the latter, we'll immediately send you a corresponding link for payment via PayPal.

For any questions, please do not hestitate to contact us!

Great prices and serice

Great prices and serice, but sometimes delivery time is too long.

The packaging company do not pack the…

The packaging company do not pack the orders. Product DAMAGE with NO REFUND. Liers with any respect with the client. Not a trustfull seller.

Great Product

Great Product, Great Service

Terrible service

Terrible service, it has now been 2 months since I placed my order. Tried contacting and was told no update could be sent as they do not know when the item will be put into production. No updates from staff, just found out they still have not started production on the item as they are waiting for their supplier to deliver rubber seals.

Will never order from this terrible company again

AUER Packaging Reviews

2,533 • Excellent

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