Abakhan Fabrics, Hobby & Home Reviews 

494
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, yarns, and various crafting supplies, noting that prices are extremely competitive and offer great overall value for money. Many people also appreciate the fast and reliable delivery service, alongside carefully packaged orders that arrive promptly for all their creative projects. However, some customers also noted occasional unexpected delays in delivery times or encountered difficulties when trying to place or modify their orders online. Additionally, a few reviewers experienced minor issues regarding uneven product cuts or slightly different shades upon arrival.

What people talk about most

Product

People report high satisfaction with the product, highlighting competitive prices and great quality materials... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional materials, great value, and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting prompt arrivals, secure packaging,... See more

Price

Customers consistently note positive experiences with price, highlighting competitive costs for items like... See more

Order

Reviewers highlight ambiguous aspects of order, with several consumers praising the ease of placing purchases... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slight problem with order, no ones fault just stock level. Was contacted within 24 hours of placing order. Only downside was the length of time it took to receive my order 10 days!! Although not sure... See more

Company replied

Rated 4 out of 5 stars

I'm trying a second order because I like the material but delivery wasn't quick but could of been royal mail an material was cut very wonky on 1 lot of material but I'm hoping it was just a one off so... See more

Company replied

Rated 4 out of 5 stars

Beautiful Neon Green wool! So good, I bought it twice. Doesn’t seem to go as far as other 100g balls or would have been five stars.

Company replied

Rated 5 out of 5 stars

I have been buying fabric from Abakhan for a while and you always get great service, quality and value for money. I wanted some jumbo bath sheets but couldn’t get any if I bought them. So I searched... See more

Company replied


Company details

  1. Fabric Store
  2. also in
  3. Cafe
  4. Haberdashery
  5. Sewing Machine Store
  6. Sewing Shop
  7. Yarn Store

Written by the company

Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

494 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(494)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Great pricing and service

Great pricing and service. Will be shopping here again very soon.

6 October 2026
Unprompted review
Abakhan Fabrics, Hobby & Home logo

Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments - we are gald you are happy with your experience with us.

Team Abakhan

Rated 5 out of 5 stars

It's always a pleasure to order from…

It's always a pleasure to order from Abakhan and the treasure trove of all things fabric, haberdashery and craft which live in Abakhan's Cave.

This time was no exception and the materials and pattern arrived speedily and were first rate (as always) and lived up to expectations.

It's worth noting too that the colour reproduction on this website is excellent, so you know what you think you are ordering is exactly what will arrive.

4 October 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you enjoy shopping with us and we look forward to helping again in the future.

Team Abakhan

Rated 1 out of 5 stars

Preston store

We visited the Preston store today whilst in the area. The staff were disinterested and not helpful. One member of staff in particular was very rude and when I asked for clarification on a price she said she didn't know as she hadn't looked... I found the whole experience uncomfortable, disappointing and definitely not the usual friendly, sewing community feel. Some of the fabrics may be a good price but that's worth nothing when the service and attitude of staff is so bad.

21 September 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for taking the time to leave your feedback, I am really sorry that your experience at our Preston store was not as it should be. Could you please email further details including date and time of your visit so we can investigate further please. Please mail marketing@abakhan.co.uk

Team Abakhan

Rated 5 out of 5 stars

Excellent everything under one roof and…

2Excellent everything under one roof and great shopping experience.

13 September 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments - we are glad you enjoyed your shopping experience with us.

Team Abakhan

Rated 5 out of 5 stars

Exceptional quality

I have been buying fabric from Abakhan for a while and you always get great service, quality and value for money. I wanted some jumbo bath sheets but couldn’t get any if I bought them. So I searched Abakhan and they had Terry towelling which is perfect. So I bought 4 metres and made 2 beautifully sized bath sheets. The quality of the cotton towelling is exceptional. It washes well and tumble dries to perfection. I would thoroughly recommend Abakhan for offering such wonderful choices of fabrics, quality and service.

1 September 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you managed to find what you were looking for and sounds like it it was a perfect find!

Team Abakhan

Rated 1 out of 5 stars

Don't buy online e-gift cards

Don't buy online e-gift cards, if the items you want are out of stock you will never get to spend it. I have been trying to order wool for 8 months to no avail, it never comes back into stock and I have had to go into the store myself to buy the wool with cash. I feel like my niece has been ripped off for £30 as she bought the gift card for Xmas for me. Total waste of her money. Contacted by email multiple times with no reply!

28 August 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

We’re really sorry to hear this and completely understand your frustration, especially as the gift card was a Christmas present. We’re also sorry you haven’t had a response to your emails, this is not the level of service we aim to provide.

Can you please send an email to alternative address below, we would really like the opportunity to look into this for you and see what we can do regarding your gift card. Email marketing@abakhan.co.uk

Team Abakhan

Rated 5 out of 5 stars

I love shopping at Abakhan

I love shopping at Abakhan and can spend over an hour in the Liverpool shop. At the moment, I can't visit due to caring duties. I still browse the website regularly and was very pleased with my recent order of Hallowe'en fabrics. (It's never too early!) The quality is always good and they are priced competitively. It has meant that I can get on with sewing whilst caring for my mum 24/7. It is easy to order and the delivery is fairly quick.

16 August 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad you enjoy shopping with us both online and at our Liverpool store. Remember to share what you make with us on socials.

Team Abakhan

Rated 5 out of 5 stars

Fabric arrived in good time and well…

Fabric arrived in good time and well packaged. I was nervous about the quality - no need, really geat! Super colour and weight.

1 August 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you are happy with your purchase and we hope to help again in the future!

Team Abakhan

Rated 5 out of 5 stars

Thanks to Ru in Manchester store

Thank you so much again to Ru, a member if staff, at Manchester who found my phone today and kept it safe until I came back in a panic hoping it was still there and it was. Ru had put it behind the counter. So relieved.

1 August 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, we are glad your phone was found and returned to you.

Team Abakhan

Rated 1 out of 5 stars

Abakan online appalling customer service.

Abakan online customer service is appalling. You cannot speak to them by phone or online chat when things go wrong and if you email them you get little, if any, response. I tried to order some fabric online on the evening of 22nd July 26 but the payment wouldn't go through. I tried 3 times with 2 different cards and in the end I had no idea whether any of my orders had gone through - which has completely stressed me out! I have been trying to get them to reply to my query all day but I still haven't received clarification.

22 July 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Hi, we're really sorry to hear about your experience and the stress this has caused.

We completely understand how frustrating it is when you're unsure whether an order has gone through, especially after trying multiple times with different payment methods.

We sincerely apologise for the delay in responding and appreciate your patience. Thank you for bringing this to our attention, and we'll do everything we can to resolve this for you as quickly as possible.

Team Abakhan

Rated 5 out of 5 stars

Excellent goods

Excellent goods. Perfect delivery. Thank you

8 July 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the goods and the service your received.

Team Abakhan

Rated 5 out of 5 stars

Excellent Aran Yarn at good price

Excellent Aran Yarn at good price - I was a bit disappointed at the shade of the Victorian Rose - it is a bit drab, but I suppose that's what you get for buying online.Quick Delivery

6 July 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the service your received.

Team Abakhan

Rated 5 out of 5 stars

great fabric

great fabric, quick dispatch

5 July 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your comments, we are glad you were happy with the fabric and the service your received.

Team Abakhan

Rated 1 out of 5 stars

Order not sent and no response or numbers to ring

I placed an order on 1st June with a 3-5 day delivery and have not received the goods, I emailed customer enquires 4 days ago and have had a receipt of email but nothing else. There aren't any numbers to ring to query this, I am very disappointed.
I also have another order placed 10th June and paid for a 2-3day delivery and again have heard nothing. I am commenting on here in response the email asking me to review my order!

1 June 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your review, and we’re very sorry to hear about the delays with both of your orders and the lack of communication you've experienced.

This is not the level of service we aim to provide. Please contact us directly at marketing@abakhan.co.uk and we will follow this up and provide an update as soon as possible.

Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience and disappointment caused.

Team Abakhan

Rated 1 out of 5 stars

No reply from customer service email…

No reply from customer service email for a week, unable to call to check on status of my order as no phone number !
Rang all the stores to see if they could help …
Have received my order now
Not a great experience and will not use online shop again

22 May 2026
Unprompted review
Abakhan Fabrics, Hobby & Home logo

Reply from Abakhan Fabrics, Hobby & Home

Thank you for your feedback. We're sorry to hear about the difficulties you experienced trying to get an update on your order and the lack of response to your email. We understand how frustrating this must have been, especially when you were unable to find a direct way to check your order status.

We're pleased that your order has now been received, but we appreciate that this does not make up for the poor communication and inconvenience you experienced. Your comments have been shared with our team as we continue to review and improve our customer service and online shopping experience.

Thank you for bringing this to our attention, and we hope we have the opportunity to provide you with a much better experience in the future.

Team Abakhan

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. Great range of fabrics at amazing prices and I can’t fault the service. Thank you, I will definitely be a returning customer.

16 May 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your feedback, we are glad you are happy with your purchase and we look forward to helping again in the future.

Team Abakhan

Rated 3 out of 5 stars

I tried to give feedback via their…

I tried to give feedback via their customer service address: it was very quickly bounced because they didn't know who I was. This despite having set up an account for the purpose of making a very small order. I tried to tell them that over ten days to deliver was not impressive and I might not try them again. The goods were exactly what I was looking for.

3 May 2026
Unprompted review
Abakhan Fabrics, Hobby & Home logo

Reply from Abakhan Fabrics, Hobby & Home

Thank you for taking the time to share your feedback.

I’m sorry to hear you had difficulty getting your message through to our customer service team and that this caused frustration. I also apologise that the delivery time of just over ten days did not meet your expectations.

It’s good to know the items themselves were exactly what you were looking for, but I understand that service and delivery speed are also important factors in deciding whether to order again.

Your comments have been noted and will be passed on to the relevant team so we can look at improving both our communication process and delivery times where possible. I do hope you will order from us again in the future.

Team Abakhan

Rated 5 out of 5 stars

Always leave happy with the experience and products

I buy a lot of craft fabric mainly in-store. But online to when what I need isn't in stock at the Bolton store. It's comes well packaged and delivery is prompt. The staff in-store are always happy to help and give advice too. My girls love to buy knitting and crocheting supplies there too. Always leave happy with the experience and products.

1 May 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your comments we are glad you were happy wth your order and the service you received.

Team Abakhan

Rated 5 out of 5 stars

Lovely Blue faced Leicester wool .

Lovely Blue faced Leicester wool which arrived speedily by my favourite carrier, Royal Mail. Thank you.

29 April 2026
Unprompted review
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Reply from Abakhan Fabrics, Hobby & Home

Thank you for your kind comments, this one of new favourites! Glas you were happy with your purchase.

Team Abakhan

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