Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was not at all what they showed on…
Was not at all what they showed on they're website. The picture on the website was one that was carved wood. What I received was something that looked like it was made in elementary art class.
24 May 2026
Unprompted review
Load of cr@p
Load of cr@p. Picture on website and Google shopping shows a lovely plush mothers day gift of a bunch of Daisy's with hand sewn names. What arrived was a picture printed onto a flat cushion. Absolute rubbish.
16 May 2026
Unprompted review
Trash product
Trash product. Turned an exciting gift idea into a total Mother’s Day let down. Arrived a week later than promised, and product was 2D rather than 3D as depicted.
15 May 2026
Unprompted review
Thanks for sending me the replacement
Thanks for sending me the replacement.
Everything came in great condition.
1 May 2026
Unprompted review
Received looks good
27 March 2026
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I received my item broken
28 March 2026
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Never again. Zero Stars!
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted the seller through the email given by PayPal which resulted in a reply the following day. After a week of going back and forth I had no resolution and they could not offer anything more then a 50% refund..no offer to remake it right.
17 January 2026
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Very dissatisfied with purchase
Very dissatisfied with purchase. Misleading advertisement with picture of product being a crystal ornament. Received a plexiglass product with multicolor. Requested refund and was offered 20% and for me to pay for shipping. Will never order from this company again.
2 December 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
This is absolutely terrible quality
This is absolutely terrible quality. New buyers, please don't be fooled by the pictures on this website. You'll get such garbage for a lot of money. You'll be disappointed, just like I was. The quality is just terrible. Don't be fooled.
6 January 2026
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Do NOT use this site.
I ordered 3D figures and basically got a picture. DO NOT USE THIS SITE! In addition, I had to complain about the length of time it took. I ordered as a Xmas present 3 weeks before Xmas but didn't receive it until afterwards. Waste of money.
6 January 2026
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Products arrived broken
Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- which better arrive in good order, however, I ordered 2 and am still waiting on the second, with very little hope for a safe arrival. I also ordered a resin cartoon photo, which also arrived broken. I would never purchase from them again.
2 January 2026
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Absolutely terrible
Absolutely terrible, this is a scam! It gets delivered over a month from ordering and is a flat printed picture on a cheap stand not like the 3d models shown on website and bears no resemblance to the photo we sent them, complete scam, do not use them, avoid at all costs
14 November 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Terrible 😞 do not buy from these people…
Terrible 😞 do not buy from these people ! It’s a scam ! They send a piece of junk with an AI photo which is nothing like the photo supplied. They refuse to refund your money when you call them out ! I reached out and problem not resolved
7 November 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
A complete failure at every level
A complete failure at every level! Terrible transaction confirmation and updates, exceptionally poor customer service, and the item was nowhere near what images and descriptions led me to believe I was buying. I paid for expedited shipping to hit a specific date and it arrived weeks later with no tracking info. So bad, I actually had to laugh!
7 October 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I ordered a personalized custom made…
I ordered a personalized custom made item for a family member & was significantly different from what was expected, leading to disappointment & they didn't even offer a refund or offer an apology.
I have never send a 1 star review & they definitely deserve less.
5 December 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I have ordered the same item twice…
I have ordered the same item twice (11/19 and 12/10) and they have confirmed both orders & charged my card. However, they can not locate either of the orders. The representative wanted me to do screen shots of confirmation & email them to prove I actually had them.
Finally rec'd items, 2 days after Christmas. Very disappointed. Very cheap looking, and looked nothing like picture I saw.
18 November 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Zero stars
Zero stars. Fraudulent company. Item depicted on their website is NOTHING like what they sent. It was a cheap piece of garbage. Wish I saw these reviews before I ordered.
26 November 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Coins don’t fit into the holders and…
Coins don’t fit into the holders and it’s made cheap for the amount it costs
12 December 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
False advertising!
False advertising!! I ordered a 3D key hook and received a 2D cheap piece of metal! The advertise pictures weren’t what you actually receive! Complete rip off and a scam of a company!
1 December 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
I ordered an ornament
I ordered an ornament. When it came it was a 2D glass plate with a white stand which was dirty. Probably worth £2. Paid £28 + £8 delivery. Was definitely ripped off.
10 November 2025
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
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