I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more
Company replied
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See what reviewers are saying
I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more
Company replied
I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more
Company replied
Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more
Company replied
Company details
- Cosmetics Store
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Health and Beauty Shop
Written by the company
West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.
Contact info
Unit 8, St John's Road , DH7, Durham, United Kingdom
- customersupport@westbarnco.com
- westbarnco.com
2.1
Poor
369 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WBCo
Hey Lucy,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Loooove these products
Loooove these products! So I’m love with this and even happier over the fact that their products are vegan 🥰
18 April 2022
Reply from WBCo
Hey Dangelie,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
L O V E I T
I love the soapbrow, bought some extra AND the brown soap with the coconut face mist… AMAZING smell! Arrived here in Belgium so fast!
L O V E
31 March 2022
Reply from WBCo
Hey Noëmi,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Really excellent quality
Really excellent quality on my brow kit, lovely sharp and precise scissors and awesome tweezers. It is my first purchase and I’m really impressed! 5 stars ⭐️
26 March 2022
Reply from WBCo
Hey Penny,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
I love the cleansing and serum oil
I love the cleansing and serum oil, feel fresh and smooth in my skin. Thanks ❤️
25 March 2022
Reply from WBCo
Hey Amy,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Lauren,
I am so sorry to hear your order has not arrived as of yet, can you kindly get in touch with our Customer Experience Team at - customersupport@westbarnco.com
Take care,
WBCo.
Amazing products
Amazing products, my skin feels so refreshed, no irritation or redness. Fantastic to think I get high end quality results in my own home. Cannot recommend enough! Already preparing my next order for when I run out! The balancing cleanser smells divine and has worked wonders on my combination skin!!
7 March 2022
Unprompted review
Reply from WBCo
Hey Jennifer,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Quick delivery and great product.
3 March 2022
Reply from WBCo
Hey Kim,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
WOW — amazing
Top notch customer
service. Would not
hesitate to purchase again. They stand by their products. Truly impressed.
28 February 2022
Unprompted review
Reply from WBCo
Hey Luisa,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Nataliya,
Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the service you had received, and the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Crap products..
20 February 2022
Reply from WBCo
Hi Craig,
I am so sorry to hear you are not fully satisfied with our products. Please get in touch with our Customer Experience Team at - customersupport@westbarnco.com
WBCo.
Best Cleanser!
This is the best Cleanser I’ve ever used. It smells divine and has really balanced my skin. Excellent service and fast delivery.
13 February 2022
Reply from WBCo
Hey Kayley,
Thank you so much for taking the time to leave a review, we really appreciate it! We are so happy you are enjoying the cleanser, we are obsessed!
Have a wonderful day and stay safe!
Jessie,
WBCo.
You make it great but my order is still…
You make it great but my order is still being assessed by the destination customs authority.
4 February 2022
Reply from WBCo
Hey Ana!
Thank you so much for taking the time to leave a review, we really appreciate it! Please email us if you need any help - customersupport@westbarnco.com
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hello!
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Karen!
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great products and really impressed…
Great products and really impressed with how eco friendly the packaging was
16 January 2022
Reply from WBCo
Hey Kelly!
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great product but the brush is flimsy
Great product. Really holds your brows well but the brush wire fell out after three uses. Would prefer if the product came with a sturdier brush given the price point.
10 January 2022
Reply from WBCo
Hey Naoise,
I am so sorry to hear that you have received a faulty Brow Brush, please get in touch with our Customer Experience Team at - customersupport@westbarnco.com. The girls will get this sorted for you.
WBCo.
Nice product 😍
9 January 2022
Reply from WBCo
Hey Nadia,
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Great products!
9 January 2022
Reply from WBCo
Hey Xiaoyue,
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
Reply from WBCo
Hey Sylvia,
Thank you so much for taking the time to leave a review, we really appreciate it. So happy to hear you are enjoying the products!
Have a wonderful day and stay safe!
Jessie,
WBCo.
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