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See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more

Company replied

Rated 1 out of 5 stars

I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more

Company replied

Rated 1 out of 5 stars

I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more

Company replied

Rated 5 out of 5 stars

Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Health and Beauty Shop

Written by the company

West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.


Contact info

2.1

Poor

TrustScore 2 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never received this purchase????

Never received this purchase????? H Welle

17 June 2022
WBCo logo

Reply from WBCo

Hello Helen,

I am so sorry to hear that your order has not arrived as of yet, please contact our Customer Experience Team at - customersupport@westbarnco.com

Have a great day!

WBCo.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great pictures for choosing colours. Quick and efficient ordering and delivered. Products AMAZING. Highly recommend.

16 June 2022
WBCo logo

Reply from WBCo

Hey Eiméar,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. I’ve tried many brow pens and brow ‘glue’ but WBCo is by far the best. Will definitely be returning.

16 June 2022
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Reply from WBCo

Hello Emily,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 2 out of 5 stars

I was very excited about the product

I was very excited about the product, but my brows stay in shape for about 10 minutes (little bit longer when I spray setting spray on the soap directly) and leaves residue… also the brush broke off in the first week :(

13 June 2022
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Reply from WBCo

Hey Sina,

I am so sorry to hear this, please email our Customer Experience Team at customersupport@westbarnco.com

Warm regards,
Jessie
WBCo.

Rated 4 out of 5 stars

Love the product (which does seem to…

Love the product (which does seem to mostly keep my wayward eyebrows in place) but bought the lighter of the two coloured soap brow tins which said it was for blondes and have found it too dark for my fair eyebrows. I was hoping for a light brown and it’s definitely a dark brown. Other than that, fab.

11 June 2022
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Reply from WBCo

Hey Sophie,

Thank you so much for taking the time to leave a review, please contact us at customersupport@westbarnco.com for product tips and tricks.

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Do it!

I have never been so excited about doing my brows! My brows are lazy..they just want to lay down. Ha! But thank goodness for Soap brows extra strong, I can honestly say they are still in place at the end of the day!
Would definitely recommend! And again, the best service I have ever had from a company.

10 June 2022
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Reply from WBCo

Hey Elaine,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Hydro-Patch is magic!

Love love my hydro-dots and hydro-patches (I bought the DUO because it’s cheaper for the set) I can really see a difference on my nose from the patch it’s sort of dissolves the blackheads. Found the patch really easy to use. My order came really quick. Very happy xxx

8 June 2022
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Reply from WBCo

Hey Nina!

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Amazing products

Amazing products. Really pleased with the results. Would recommend.

6 June 2022
WBCo logo

Reply from WBCo

Hello Leah!

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

A gift

Prompt and and well packaged. Thanks

6 June 2022
WBCo logo

Reply from WBCo

Hello!

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Wonderful

The product is amazing and not too expensive. I was a little worried about how the quality of the product since the it was inexpensive. Eyebrow soap bar does stay all day and I love the watermelon face mist as well.

4 June 2022
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Reply from WBCo

Hey Ann,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

The soapbox extra hold is amazing

The soapbox extra hold is amazing! Makes my brows look like I've just had them laminated. Super happy!

3 June 2022
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Reply from WBCo

Hey Lilith,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 1 out of 5 stars
WBCo logo

Reply from WBCo

Hey Natalee,

I hope you are safe and well. 🥰

I am so sorry to hear this, please drop us an email at - customersupport@westbarnco.com.


Jessie,
WBCo.

Rated 5 out of 5 stars

Great customer service and love the…

Great customer service and love the soap brows products ❤️❤️

29 May 2022
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Reply from WBCo

Hey Lorraine,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Love this product

Love this product! First class service and beautiful packaging. Excellent!

27 May 2022
WBCo logo

Reply from WBCo

Hey Brenda,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 1 out of 5 stars

still have not received my order and…

still have not received my order and there is no tracking attached to my order.

27 May 2022
WBCo logo

Reply from WBCo

Hey Taylor,

I hope you are safe and well. 🥰

I am so sorry to hear this, please drop us an email at - customersupport@westbarnco.com.


Jessie,
WBCo.

Rated 5 out of 5 stars

AMAZING!!!!

Packaging was great!! I'm horrible at doing my eyebrows & these products (the soap, pen and spray) are AMAZING. If I could give more than 5 stars I would!! Will be repurchasing when I run out!!!

27 May 2022
WBCo logo

Reply from WBCo

Hello Makenzi!

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 3 out of 5 stars

My spoolie broke

My spoolie broke.
P

23 May 2022
WBCo logo

Reply from WBCo

Hey Beth,

I hope you are safe and well. 🥰

I am so sorry to hear this, please drop us an email at - customersupport@westbarnco.com.


Jessie,
WBCo.

Rated 5 out of 5 stars

Five star + ! I totally vouch for this brand

Wonderful customer service and really good quality products ! I tried them all ! Pencil is fantastic, pen very precise and durable exactly what I was looking for and pomade much better than similar high end brands in shade and application . I will admit all these products are similar but this one stands out in colour that is more natural, blendable and not so aggressive , pencil is soft and you don't have to rub it on your brows like many other known brands .Pen is super fine imitating individual hair . I tried countless brands and this one competes for me with another one I found but truthfully if I would pick one,It would be this one !Highly recommended! and based on my contact with customer service the brand really is looking to create products that will leave customers happy and satisfied . Five star

23 May 2022
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Reply from WBCo

Hey Alexandra,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

Wonderful products !

I orderd a cleanser, glow oil and mist.
I am so so happy with my purchases.
The cleanser is the best I have ever used on my 6th bottle now!
The glow oil is my 4th bottle, I can not tell you how beneficial this to your skin, it nourishes, moisturises , brightens and hydrates and it definitely gives me a glow !
My coconut mist smells like summer and is going away for my holidays and this also is a product I have purchased many times.
I just can not wait to see what these wonderful ladies at WBCO come up with next !!!!

22 May 2022
WBCo logo

Reply from WBCo

Hey Helen,

Thank you so much for taking the time to leave a review, we really appreciate it! We are absolutely thrilled to hear you are happy with the products!

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 3 out of 5 stars

disappointed

online order was easy to process and order received quickly but not satisfied with product - tweezers not as described waste of money i feel especially when your website specifically do eyebrow products not to the expected standard that is advertised so will not be purchasing from your website in the future

21 May 2022
WBCo logo

Reply from WBCo

Hey Raif,

I hope you are safe and well. 🥰

I am so sorry to hear you are not fully satisfied with your purchase, please drop us an email at - customersupport@westbarnco.com.


Jessie,
WBCo.

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