We were looking to use this system as our new CRM but the service has been very bad making comments we don't normally work with smaller businesses, even though we are growing. Arranged a 2nd demo that... See more
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It is the slowest system I have ever used. Trying to do anything, add a new booking, update someone's availability on the planner. Every task takes around 5 minutes, even basic tasks. The support st... See more
Helpful friendly staff, we are new to affinity and am frustrated on some of the training videos, to edit cv i followed instructions, never mentioned if in adobe u can't edit in way video described.... See more
Company replied
The technical support people in Australia are fantastic. But this current version of Voyager is not as user friendly as the previous version. If it were not for the fantastic technical support I would... See more
Company replied
Company details
Written by the company
[LEGACY ACCOUNT; FOR ALL UP-TO-DATE REVIEWS PLEASE CHECK THE IKIRU PEOPLE ACCOUNT] Voyager Software, the leading UK recruitment software, is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc listed on the AIM Market of the London Steck Exchange. Solutions cover all aspects of recruitment - permanent recruitment, contract recruitment & temporary recruitment (including back office for timesheet processing, pay & bill, management reporting). We pride ourselves on our service & support and are always striving to improve our customer experience.
Contact info
12 Cedarwood, Crockford Lane, Chineham Business Park, RG24 8WD, Basingstoke, United Kingdom
- +44 (0)1256 845000
- hello@ikirupeople.com
- voyagersoftware.com
Voyager Software Helps me make the…
Voyager Software Helps me make the placements i need to in order to fill the jobs i have. However it could be a bit faster my only issue with it is how slow it can sometimes be.
5 November 2019
Unprompted review
Its nice interaction
4 November 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Glad you like it Mohini and thanks for taking the time leaving this review.
Reply from Voyager Software (now Ikiru People)
Thank you Caroline! Glad to help.
Excellent service!
25 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for taking the time to leave this review! Great to hear.
Michala was amazing as always!
25 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks Ben. Much appreciated. We'll pass this on to Michaela and her manager.
Very professional and polite
24 October 2019
Unprompted review
Great support team - software ok
After posting a review previously, i have amended it as the issues and bugs i had experienced have been fixed.
The Support staff try to help, platform not always working - can be quite slow.
Michaela was very helpful in her quest to help solve my issue, but overall my experience of using the software over the last 18 months has been mixed. The platform has loads of useful tools, but the software itself struggles at times. The support team try to help but they are limited in what they can do as ultimately the platform is not quite where it should be, although the team are working on it. There is potential for the software, but teething issues initially. Support team is very helpful and does try to address problems. Really appreciate the follow up from Jazmin and the Support team who are trying to resolve our issues as they arise.
23 October 2019
Unprompted review
We Love the Voyager Team at The GP &…
We Love the Voyager Team at The GP & Nurse Practitioner Agency, so quick, efficient and friendly. Thanks to James for sorting out my problem.
22 October 2019
Unprompted review
I have worked happily with Voyager for…
I have worked happily with Voyager for over 20 years. A great solution with excellent back-up service.
18 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Our thanks for taking the time leaving this review. It's great to get such feedback and especially after so many years of your valued custom. Much appreciated!
Excellent and very helpful
14 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you Fiona! We appreciate the feedback and your positive comments.
Reply from Voyager Software (now Ikiru People)
Hi Anne. Thanks for the review. I can see this was related to a update which was subsequently completed successfully. It shouldn't recur but if it does, our support team will be only too happy to help.
Response time was poor
Took a week and a half to get a response, and there wasn't really a solution. The number given to call back was also incorrect.
10 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Kimberley. Thanks for taking the time leaving your review. Clearly we didn't get it right this time and our apologies. I know our regional manager has spoken to you since this review and we hope this has helped give you some rearrurances moving forwards.
Reply from Voyager Software (now Ikiru People)
Thank you Gurinder! Your feedback is really appreciated.
Great service
7 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you for leaving your comment Sarah. Very much appreciated.
System still not working…
System still not working properly,problem keeps reoccuring
2 October 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Hi Jane, we're sorry we've not been able to prevent this issue. It's a sporadic issue with Sage integration that hasn't happened for the past 3 weeks. Unfortunately it may well be beyond our control, but we're certainly persevering. We feel it's also fair to mention that we implemented the workaround within 30 mins as promised so you could run payroll on time and without any impact. We do appreciate your patience and we would like to reassure you that we are doing all we possibly can at this time.
Reply from Voyager Software (now Ikiru People)
Thanks for the review and feedback Amanda. All our trainers are professional trainers to give the best possible service we can.
Reply from Voyager Software (now Ikiru People)
Thanks Guy. Great feedback!
We have used Voyager for around 17…
We have used Voyager for around 17 years. They are quick, efficient and very polite and helpful. One cannot ask for more. Lana Jeffers, Middleton Jeffers Recruitment Ltd
20 September 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for your kind words Lana. We love that we've got clients who've been with us for a large part of our journey!
Great Service!
16 September 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thank you Chris!
Training Suport
I'm new to the system and still getting to grips, but id like to say the training support is fab, always someone at the end of the phone to help. Great system.
13 September 2019
Unprompted review
Reply from Voyager Software (now Ikiru People)
Thanks for the feedback Teresa. We know a good support service is so important for our customers, never more so than in the early days when any new software takes a bit of getting used to.
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