I am a single man (76), have a lady friend. I paid for my Vacation (4days 3nights) 11-25 along with 2 show tickets. In May I selected my dates (18-21). On the 13 they want to pre- register. Then I was... See more
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Kinson was extremely knowledgeable, well spoken, professional, and customer oriented. He was able to secure our vacation in a timely manner and provided beyond exceptional customer service. Side... See more
Company replied
DO NOT BELIEVE 5 star comments here because all of them are robot comments (only 1 review in life time). Whenever you call them for make a reservation after you already PAID, they are going t... See more
Company replied
Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as... See more
Company replied
Company details
Written by the company
Vacation VIP has cultivated partnerships with top-rated resorts across the US, Mexico, and Canada. Our exclusive access to resort deals lets us offer great getaways and pass the savings onto savvy travelers like you.
Contact info
5900 Lake Ellenor Dr. Suite 300, 32809, Orlando, United States
- 1-800-266-0602
- info@vacationvip.com
- vacationvip.com
3.1
Average
899 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stevie went above and beyond to help…
Stevie went above and beyond to help and assist me with my room due to another agent making an error. He went out of his way to make sure that my trip would still be possible
24 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Kryssen! We are so happy to hear that our agent was able to exceed your expectations with your booking experience. We appreciate you booking with Vacation VIP!
Caution
Caution! I got charged 399dls, I talked to one of your agents 6 hrs after the charge to cancel because the dates I had reserved were not available and she told me to dispute the charge, I would get my money back after 40 days,it’s been 3 months, I didn’t get my money back. I didn’t have my vacation ☹️☹️
21 February 2023
Unprompted review
Reply from VacationVIP.com
Hi Marco, we are in touch with our fulfillment partner on this matter, and appreciate you have provided us with the booking confirmation. Please stand by as we work with them to get more information.
Sabrina was patient
Sabrina was patient, kind and respectful and funny. Enjoyed working with her over the phone!
20 May 2023
Unprompted review
Reply from VacationVIP.com
Hi Anne, thanks for your five-star review and compliments to Sabrina!
Great customer service
It is a great Experience when I made this vacation reservation with vacation VIP.I got a chance to complete my reservation through one of the best customer service I have ever interacted with( Kimbelynne Cardenas) please ask for her to complete your reservation .
15 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Sam! Thank you for providing us with a 5-star review. We appreciate you leaving us with a wonderful review.
Angie was amazing
Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as if I were their in person in her office and she really cared about our needs and wants for our family vacation. We were indecisive about which resort to stay at, we changed our minds 3 separate times, Angie didn't even sigh, she was very kind, patience, and always had a cheerful attitude making sure we were satisfied 100%.
7 May 2023
Unprompted review
Reply from VacationVIP.com
Hi Mary! We're glad to hear that Angie was patient and accommodating throughout your vacation booking experience. It's amazing to hear that she made you feel like you were right there with her, ensuring that all of your family holiday requirements and desires were satisfied. Your satisfaction is extremely important to us, and we will ensure that Angie receives your good comments. We hope to serve you again in the future and provide you and your family with even more fantastic experiences.
Not staying at the resort that I paid…
Not staying at the resort that I paid for
11 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Lovely, We would like to provide you with additional assistance. Please provide us with your full name, email, and address per our Trustpilot request. Once we receive your information, we will have one of friendly representatives assist you further, and send you a confirmation email if you have purchased a vacation package with us.
The accomdations were wonderful
The accomdations were wonderful. The stay was beautiful.
14 April 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your five-star review, Angela!
The person whom I spoke with was very… Kimberlynn
The person whom I spoke with was very respectful helpful and resolved my problem within minutes without taking me through the ringer. I wish everyone that worked in customer service was more like Kimberlynn
9 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Keesha! We are so happy to hear that enjoyed your recent conversation with one of our agents; we truly appreciate it!
Let's start by saying if it sounds too…
Let's start by saying if it sounds too good to be true then it probably is!! So they complelty get you, if your single female making 60,000 a year instead of the nicer westgate resort they will tell you you qualify for exploria express which is a 53$ a night hotel smh! This is just such a scam ! They tell you you have to pay 13% of the dailey fee and then a resort fee, then when they went to refund me said they had trouble with my card and will have to send a check now it's a waiting game! I will say roxy was very nice on the phone but nice isn't going to make them not a shady company !!
8 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Alexandra. We appreciate you bringing this to our attention. We sincerely apologize encountered. We would like to have a member one of our customer care agent help to get this matter resolved. We have requested that you provide us with additional information via Trustpilot which would include your full name, email, phone number, and order number. We look forward to receiving this information, so that we may be able to get in contact with you.
Very informative with information
Very informative with information. Clarified offer and expectations of company. Very friendly and related to environment of customer.
8 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Zshametrie. We appreciate you providing us with your feedback regarding your booking experience. We truly appreciate it! Please let us know if you have any questions. We'd be happy to help.
It was very smooth
5 May 2023
Unprompted review
Reply from VacationVIP.com
Thank you for the 5-star review! We truly appreciate it.
He was very assuring that my hotel stay…
He was very assuring that my hotel stay will be great because I told him about the reviews I was reading, so Sheldon I’m trusting in you, I will be celebrating my 53rd birthday so make this great.
5 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Jarvalin! We hope you will your birthday celebration! Thank you for booking with us, and allowing us to make your vacation so special! We are always here for you if you have any questions. Enjoy your trip!
He was very patience with me even…
He was very patience with me even called back after I had to get all of my information.
2 May 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your review! We're happy to hear you experienced the excellent customer service you deserve :)
Kelly was wonderful 😊😊
2 May 2023
Unprompted review
Reply from VacationVIP.com
Thank you for your five-star review and for the shout-out to Kelly!
He was friendly
1 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Melissa. Thank you for sharing your VacationVIP booking experience.
Customer service was great with Jamea!!
1 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Shawann. We cannot express how grateful we are about the positive feedback you shared regarding Jamea. Thank you!!
Sabrina was very professional
Sabrina was very professional. Made me feel comfortable.
1 May 2023
Unprompted review
Reply from VacationVIP.com
Hi, Dusah. Thank you for the kind words regarding Sabrina. We appreciate it.
Sabrina
Sabrina’s voice, tone was exceptional. Understanding her was a breeze. Sabrina was very knowledgeable about the VIP process. She answered all my questions.
29 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Vickie. Thank you for the awesome review! We are so happy to hear that your booking process was easy! If you ever have any questions, please do not hesitate to ask.
Sheldon was very thorough and…
Sheldon was very thorough and knowledgeable about the promotion. He was very kind and had a great phone personality and was a pleasure to talk to
30 March 2023
Unprompted review
Reply from VacationVIP.com
Hi, Jennifer. Thank you for providing us with amazing feedback regarding Sheldon. We appreciate the kind words regarding our amazing team.
Kimberlyn was very professional
Kimberlyn was very professional, polite, and informative
25 April 2023
Unprompted review
Reply from VacationVIP.com
Hi, Tawanda! We appreciate your feedback. Thank you for your 5-star review.
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