Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more
Company replied
Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more
Company replied
Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".
Company replied
Company details
Information provided by various external sources
We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.
Contact info
Unit 13 Moorside Maltings, LS11 5NX, Leeds, United Kingdom
- 0113 271 7313
- customerservice@ukwindowclean.com
- ukwindowclean.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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92409
Recently moved over to UKwindowclean and so far all seems good 👍
24 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Windows re-cleaned
I had cause to complain to the company, who charge over the going rate, when I had a very bad job done when the windows were cleaned. They did return just over 2 weeks later and did a very good job and didn't charge. However I will wait to see if that was a one off because of my complaint.
28 January 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Great service
We've had the team for over 6 months now and they've continued to provide a top quality clean, always been friendly and reasonably priced.
Thanks team!
URN: 91607
1 February 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Negligence
I told you twice to cancel it, yet you didn’t, and you still charged me. Even after the third wash, my windows are still not clean. If you had washed them for just two more minutes, maybe they would have been.
27 January 2025
Unprompted review
Reply from Ukwindowclean
Unfortunately we cannot locate your account as no reference was provided. Please contact us via email, we will try to help.
Fantastic service
Fantastic service
I am happy with the service and great coustomer service as well.
30 January 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Happy with the rugby service
Happy with the rugby service. Would recommend
13 December 2024
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
No streaks or black marks
No streaks or black marks. As advised, takes several cleans to properly clean windows and UPVC. Very easy to liaise with if access issues or half the property done, they will come back. Messaging and emailing is easy and quick to respond. Best service and I have tried other cleaners who have left black marks and not cleaned properly.
16 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Unable to contact anyone on phone…
Unable to contact anyone on phone always seems to have answerphone. The window cleaning is fine.
22 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
The windows are always perfectly clean…
The windows are always perfectly clean and the staff are polite and keep you updated with what they are doing.
6 December 2024
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Hugely unreliable
I'm meant to have a regular window cleaning service, however I've just cancelled it due to them being so unreliable. So many times I was informed that someone would be coming the next day, yet no one showed up. The final straw was the fact that they have rescheduled with me 3 times in the last 2 weeks, and all three times failed to show up.
It also takes ages to get a response from them; no matter when in the year you email them, you immediately get a bounce-back email saying that they're "so busy" and will respond in the next few days.
21 January 2025
Unprompted review
Reply from Ukwindowclean
We are sorry if we let you down. Please be assured this is not the usual and where staffing issues have knocked on to cause delays, we can only apologise.
Best window cleaner company in Manchester.
Squeaky clean windows and frames, staff are extremely friendly and service is very prompt. Highly recommended
21 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Generally very good …
Generally very good but was over charged before Xmas but this was sorted out after emailing the company. Also this time round only the front of the house was washed there was no attempt to clean the back of the house.
16 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Do a good job.
Do a good job.
Always knock on the door as first as requested , we have two large breed dogs and I can make sure they are in.
15 January 2025
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Arranged for UK window clean to do a…
Arranged for UK window clean to do a free window clean in November 2024 and arrange price for future if I wanted them to come regular. Nobody turned up until today and a note was put through my door saying I owe £25.50 for today's clean and arrears!!!!. I can categorically say as I have a video doorbell nobody at all has ever been to my house to clean windows. I've left voicemail and sent email with no reply. Would not recommend this company at all
Update- received email next day to cancel service and arrears which I am grateful for.
16 January 2025
Unprompted review
Reply from Ukwindowclean
We wrote to you directly to explain 3 cleans were showing on our record. Hopefully this matter is now resolved.
Good Service
Good service provided by friendly operatives on a regular monthly basis.
13 December 2024
Unprompted review
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
Excellent and Efficient Window Clean
URN 92877
I recently had my introductory free clean and was very impressed with the job completed. The windows were cleaned efficiently and very well. The company also responds pretty quickly to enquiries.
Would definitely recommend.
14 January 2025
Reply from Ukwindowclean
Thank you.
We appreciate the feedback :)
Please contact us should you have any queries in the future or we can make job notes to improve our service even more.
Again, many thanks.
Kind regards,
Customer Care
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