Travel Guestreservations Reviews 20

 this is a complete scam. They full you by using the same name than the hotel so that it appears on top of the searches on Google. And then they charge you 50% on top of the regular price. Apparently the strategy is that they dont by rooms directly from the hotel but from Booking and then the charge of service fee. Which of course is not advertise as such. The price they advertise is more or less the price that the hotel will charge except that at the moment of charging your card they add 50%. Avoid at all cost and be very careful when looking for hotels names and trying to book directly from hotel hotels..

Avoid, Avoid, Avoid, total Rip Off

Booked this believing it was the hotel directly as it had their name in the URL when searching for the hotel on Google.
Initial price was inline with the likes of Hotel.com so booked it.
However with only one eye on it as was booking on my phone whilst working on my laptop i didn't see the added charges such as 'Tax Recovery' and 'Service Charges' (my fault i know). The cost has increased by 50%.

Contacted the hotel, they said it has been booked via Booking.com and wasn't their issue.

Avoid at all costs, total RIP OFF service!!!

They don’t provide invoices, and they don’t answer phone calls. It feels like a scam to me.

Had reservations at Sleep Inn & Suites East I-85 Montgomery, AL check in April 28, 2026. Could not check in because the price paid by this company did not match motel's price. Waiting one hour holding up others trying to check in and on the phone with this place customer service and music very loud in my ear while being put on hold time after time. Finally got it fixed the amount difference was one penny. Will not use this company again.

Same problem as all the other reviewers. What is the e mail of Priceline , anyone?

Scam. Avoid at any cost

I have had avery similar experience to the other reviewers. My booking was apparently made via this scam company, who sent it to Agoda before it then went on to reach IHG.
My 2 night booking was at first sight £190.87. That was before 'Resort Fees, Tax Recovery Charges and Service Fees' which made it up to £313. Guest Reservations uses an undeliverable email address. They are however run by Priceline and an email to Priceline got through.

On a £115 room they charged £195.50 there was no clear information about the charge just money taken

Booked direct with the hotel in the end

This company is a con and should be removed.

Have been reported and removed by the hotel i booked

As with all of the other reviews - GROSS OVERCHARGING due to a “Service Fees” element. DO NOT USE this company which dresses up its booking process to look as though you are booking direct with the hotel. Only when you get the confirmation email do you see the enormous uplift and that you have not booked direct with the hotel.

Absolutely immoral! Booked a Holiday Inn, the website looks similar. Only when payment had been confirmed did I realise I'd been charged an extra 60% in 'fees' on the booking.
I called the American call centre (but London number) who confirmed unable to obtain a refund if I cancelled the room. If the fees were displayed they definitely weren't obvious. Do not use!!!

The company pretends to be a hotel (Pinnacle Bangkok (in my case)) and offers cheap room rates. When you make a reservation, you only see the cheap price offered. After you have made the reservation, you receive an email with a 60% higher price than the website offered you and this amount has been charged to your credit card. The website is a scam, I reported the scam to the credit card company and I am also reporting it to the EU consumer protection.

Totally dressed up to make you think you’re on the hotel website then slap on extortionate additional fees. Ended up 60% more than if I’d booked with the hotel with whom I’m a member so I’ve also failed to get points.
Awful scam company.

I used Guest Reservations thinking I was booking directly with the hotel — at no point did I realize I was dealing with a third-party platform that had seemingly “fished” me in via search engines. Only after booking did I discover I was charged €45 more than the hotel’s own rate — a hefty markup that amounted to roughly 30 % above the original price.

Even worse: there is no invoice issued for the amount paid — which I need for my company. This suggests not only deceptive pricing, but potentially improper accounting or black-market style operations. All attempts to reach them via email bounced back as undeliverable, and over the phone I was greeted only by an endless hold-loop.

I find these practices deeply troubling and irresponsible, especially for anyone expecting a transparent, honest booking experience. I strongly advise others to avoid Guest Reservations.

Somehow this site got between me and a direct booking. Added high extra charges. No struggling to get through to them

Don’t use this website - I made a booking for a hotel room in Stratford Upon Avon, used them because they listed the price for the room a little cheaper than other sites. But when I made payment, they added an additional £85 onto the charge without giving me any notice! Stating it was a service fee and a tax recovery charge which I have never heard of booking in the UK. It’s outrageous how they just did it without my prior consent!

Don’t use this site - I ended up paying 50% more than what was stated on the site.