Support is fast and solved my problem in a timely manner and provided me with a solution. Kyle was great at answering my questions. As far as the actual product, I never personally had any problems wi... See more
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See what reviewers are saying
Live help came on a few minutes after I requested "Live help". They were able to answer my questions, even though I am a tad unfamiliar with the software. They guided me to provide the data they were... See more
The agent Kalle came in and swiftly fixed my issue. Initially, I had a frustrating encounter with the first human agent I was connected with. I waited a little over 20 minutes for a response after bei... See more
I honestly I really liked Tradesyncer at first. It was really easy to navigate and super easy to trade all accounts. The issues started when the accounts would often get disconnected and I would... See more
Company details
Written by the company
Trustpilot has incorrectly flagged this profile. Tradesyncer has always received genuine, user-initiated feedback from our Discord community. We do not fabricate, curate, or incentivize reviews. The flag appears to stem from opaque automated moderation rather than any proven misconduct. We are actively engaging with Trustpilot and have initiated formal legal steps to resolve this matter.
Contact info
Cruquiusweg 110B, 1019 AK, Amsterdam, Netherlands
- info@tradesyncer.com
- tradesyncer.com
Breach of guidelines
Excellent customer support
Excellent customer support. Very helpful and always willing to assist until all my questions were fully answered.
Unfortunately
Unfortunately, when there is latency, many accounts fail to enter the same trade, resulting in losses.
Awesome tool, recommend for sure
Great customer support! Helped me out fast when I had a payment issue.
Software itself is great too, works perfect.
10 days with tradesyncer and yeah it's…
10 days with tradesyncer and yeah it's working and the customer service is fast .. will do an update in 3 months
They are very helpful and always…
They are very helpful and always looking for a solution , very good !
very solid
works very well, sometimes can get a bit confusing but overall solid and they have responsive customer support.
Overall TradeSyncer is working great…
Overall TradeSyncer is working great for me. I have had the issue of my accounts disconnecting and once I couldn't connect my accounts again. Luckily, the support (Enny) was fast to help me get back on track, but it did cause me to miss out on one trading day.
enny was patient and very helpful with…
enny was patient and very helpful with fast responses
Excellent customer service
Excellent customer service! Alisha was very helpful. Also, I really like the software, I wish I had known about it sooner.
Very Helpful!
Life saver if your a prop firm trader
I've been using tradesyncer for awhile now, hands down, worth the small monthly fee, not only does it copy trade but the journaling and calendar are included so no need to be spending money else where when you get everything you need in house. I had an issue today with the syncing of my accounts and Alisha with customer service guided me through the simple steps to fix the issue in a timely manner. I will continue to use this company, zero issues.
Unreliable Execution and Poor Support – Cost Me Real Money
I’ve had a very frustrating experience with Tradesyncer over the past two weeks. The platform has been consistently unreliable in ways that directly impacted my trading results.
I’ve encountered multiple serious issues, including:
- Leaders copying duplicate orders to followers, which caused accounts to blow
- Frequent disconnections without any warning, despite verifying every morning that all connections were stable before the trading session
- Orders not being copied to followers at all, leading to completely mismatched positions
These are not minor glitches — they fundamentally break the purpose of a trade copier.
What’s even more disappointing is the support. Every time I reached out, I was asked to provide order logs, but no real solutions, explanations, or preventative steps were ever offered. It feels like they’re collecting data without actually addressing the underlying problems.
When you’re dealing with live capital, reliability is everything — and unfortunately, Tradesyncer has not delivered. I cannot recommend this platform based on my recent experience.
Really helpful support
Enny helped me solve an issue
Enny helped me solve an issue. Great platform
Fast and clear answers.
Extremely helpful
Extremely helpful, the customer service rep Enny was very helpful and patient. Answered all my questions clearly
10/10 Would recommend
Excellent dashboard, low latency between accounts, and fast customer service. My only complain is that I wish exporting data was easier. Aside from that, I'd recommend Tradesyncer to anyone!
Love this service
Love this service! It helps my trading and is so easy to use. I would recommend it to anyone
Alisha Helped me in 5 Minutes and fixed…
Alisha Helped me in 5 Minutes and fixed my problem GREAT!
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