ThredUp Reviews 4,282

There dishonest. If something arrives damaged they don't make it right.

While buying here is straightforward and there are plenty of options at different and fair price points, my view changed completely after my first (and last!) experience trying to sell with them. I decided to use their complimentary clean out bag provided to me after my first order with them, and I figured ok seems like a simple process and even included some items in fantastic condition; I'm talking items WITH TAGS, NEW, NEVER WORN. I was not informed on the "premium" bag option and upon learning about this when speaking with customer sevice, it's advertised as something for having "upscale"/designer items, and there was barely any information about selecting this option if you want the option to get your ineligible items back. I am beyond disappointed that ThredUp just decided to take my items with absolutely zero consideration of the new tags and new condition, and now it is just money down the drain. Had I known about this, I would've kept these and try to sell it on my own to still try to earn something instead of having ThredUp waste it for no reason. The customer service agent who I spoke to on this matter had absolutely zero empathy, no proactivity and just copied and pasted the same response and zero effort to help me. This changed my view on ThredUp completely and not only will I not sell with them again, but I'm not gonna buy anything from them either from now on. It's clear they're trying to be like Vestiaire Collective or RealReal prioritizing high end brands to sell, when the one thing that set them apart was having affordable fast fashion brands too for resell which is what we need to promote circular fashion, as not everyone has the money to own or have designer items to sell to them. Absolutely horrendous experience with misleading marketing on the process of the clean out bags.

Never received my order. The customer service phone number is not working. Money was taken from my bank.

I had to give a star to write this. If give no stars if I could. I sent in 3 closeout kits and over half of my items they said had no warnings and when I asked for them back this is all they kept telling me.

I sincerely apologize for any confusion regarding the items with no earnings. Items that do not meet our resale criteria are assessed thoroughly, and unfortunately, if they do not qualify for resale, they are not eligible for return. This policy applies to all items, including premium bags, which may have different pricing or service features, but the fundamental policy remains the same: they are processed, assessed, and if they don't qualify for resale, they are not returned to the customer.

Instead, these items are typically donated, recycled, or disposed of responsibly, as we strive to minimize waste and promote sustainability. I understand that this may be frustrating, especially when you have sent items with the expectation that they would be sold. Please know that our intention is to handle all items ethically and responsibly.

If you have any further questions or concerns, or if there's anything else I can assist you with, please feel free to let me know! I'm here to help!

Everything they said had no earnings were high end items and refused to return them. The other items is sent they would sell for a good amount but only credit me chump change! This was the biggest mistake I've ever made trying to sell with them when I should've put them on facebook marketplace instead. I feel like they legally robbed me of my hard earned money!

They suck. I’m a clothes wh@re admittedly and my friend suggested Thred Up it seemed like a great idea…until it wasn’t.

You pay $30 for a superior level prepaid bag but the reality is you get pennies to the dollar for items you sell unless you have exceptionally high end (Gucci, Prada, LV, etc) and you may yield slightly higher earnings but with many items still with tags (J.Crew, Banana Republic, Tory Burch, etc) earnings were dismal. I paid more for the bag than what I yielded in earnings so it was a net LOSS for me 😢.

Don’t waste your time or money. You’ll get more as a tax write off donating clothing items.

As a seller, I feel I got a pretty fair deal for what I had sent to them. However, although my first bag was accepted with me earning a cut of the sales price, I was quickly flagged as "Donation" for any future bags, since mine did not include any high-end labels. That aggravated me, but I just decided not to send any more there. Now, as a buyer, overall, I was happy and got some really cute stuff for not a lot of money. However, starting late in 2025, I noticed after putting things in my cart and paying for them, I was getting refunds and being told a particular item was no longer available. This had never happened from early 2024 through late 2025, so I was confused. It happened 3 times between mid-December 2025 and mid-January 2026, the final time being a dress I really wanted. That did it for me. I attempted to contact customer service, but got AI. I have deleted my account with them because it seems like something in their buying process changed over that time period, and honestly, I don't want to deal with the disappointment of thinking I scored something cool only to be told someone else got it first.

I sent a box of some nice designer items per their list of what’s accepted. They unceremoniously DONATED most of it without giving me a chance to pay to have them sent back!!! They steal from you. They kept 2 items, netting me a whopping $7 when they did sell.

And a buying experience was equally as disappointing. The dress had a huge stain on it. No recourse.
Never ever again.

You charge customers a minimum $14.99 to send in their items and then price pieces pennies on the dollar so that their total amount could never amount to that $14.99 charge. I was just about to print a label to sell with you when I noticed, wow, none of my boxes from the last year have made ANY money! All $0.00! One label was even listed incorrectly as a bag, so you deducted $2.99 from my total. But oh, that won't make a difference because my total doesn't even amount to the $14.99 charge. You're already making money from each resale, why not make it so we don't have to pay our resale customers at all! It's clear your business model is a SCAM. "We have to pay for photographing, our rent, blah blah blah", all PR excuses. Recent headlines are saying your company is negative per share. Your social media employees (or chatgpt) can write all they want to save face, but at the end of the day, we all know your CEO's pockets are fat. 2021 Thredup was amazing, 2026 Thredup is digging its own grave. Disgusting.

Don't waste your time or money trying to sell your clothes. I received $1 and some change for a black leather jacket, golf jacket, sequin coin purse, etc. They are making money off the customers and giving none back. I won't even buy from them anymore.

This used to be a great way to get some extra cash for high quality clothing. Now they care more about profit… shocker. Charging for bags $15, then charging for shipping, all while receiving items like barely used golden goose sneakers that they say need to be recycled, while someone probably took them home as spoils or were sold for 100% profit. I have used them for years and now see such a sham of an organization.

The delivery is way beyond poor.. will not be shopping here .. doesn't make sense to keep hunting packages..

I used to love ThredUp in its early days. While selling clothes to secondhand consignment stores like Plato’s Closet never gives you a huge payout, at least I used to get some money from my sales as ThredUP credit to put towards future purchases. Now, the fees are absolutely ridiculous. WHY is there a $15 service fee and $3 charge for a clean out bag? I’ve only been able to earn a little under $7, and I’m not forecasted to make $8 to cover the $15 service fee before being able to cash out. Will I owe ThredUp money then??? Unfortunately, I am blown away by how cash grabbing this business has become. I get you need to find ways to make money to make the business sustainable. But maybe find another way so you’re not chasing away potential sellers and customers.

I have enjoyed buying from them but selling with them on my first try was disappointing. They rejected two brand name items (Pact and Vuori) that retail for over $100 each. The morning after they rejected them, I reached out and offered to pay to get them back
They refused to look for them in their apparently massive stock of rejected clothes from yesterday. Very disappointing and I won't sell with them again.

I will never use ThreadUp again! They take forever to get around to ship, and then much trouble with FedEx as well. Never again!

So far every order has arrived in good condition, and I have been able to get very reasonable prices on vintage items.

I sent in new clothes - a beautiful fur coat I paid 300 for and got 1.23 back! Real exotic fur mittens that are the length to elbow (again- paid several hundred) Please- stop sending your items to them- total deceit- and fraud - in my opinion- NEVER should this company be allowed to operate-awful awful

The problem with ThredUp (as a seller) is that you don’t know what items they will accept. In my last box, they designed 5 brand new or nearly new Barefoot Dreams items as “no earnings” meaning I got nothing for them. When I pushed back I realized they did this because the items were considered out of season. They never make that clear so it’s always going to be a gamble when you send things in. They refused to send the items back so I have no recourse. I learned my lesson though—I won’t sell with them again.

The fees cancel out anything you make selling the clothes. There's a fee to ship the clothes to them. Don't be fooled if they send it to you as a free promotion; they'll charge you after your item sells for a few cents. Then if you eek out a couple of dollars, they charge you to cash out. You're better donating your clothes and getting a tax deduction or trying your local consignment.

Scammed and they stole. I sent in my kits and never got any notification that my high end items were listed. I sent in 2 pairs of designer shoes new in box with tags 600 & 800 and price attached. They sold the shoes for 30 dollar each I made 14 dollars on one shoe and the other 21 dollars. They also under sold and purposely undervalued 5 pairs of designer jeans which had tags attached for 60 dollars. They don’t sell the shoes over 200 so they avoid paying the 80 percent commission payout. Each shoe was to sell for no less then 400. They took a pair of high end designer sunglasses new in box and cheated me out of the 80 percent commission selling the glasses for a fraction of what the brand sells for on their platform. I contacted them right away for my items back and they said too late they sold after 2 minutes of being lasted. Interesting isn’t it? Only an employee would be able to grab this steal of deal that fast.After reaching out to them I was contacted by a very rude lady who told me she would increase the payout to 30 whole dollars! Are you kidding this is so insulting and shameful they way they treat women, Scamming is not ok. My other Kit they lost and refuse to provide me fair compensation after forcing me to wait 3 entire months to be paid on it. I would not recommend sending anything to them they are dishonest and I’m taking legal action, already contacted the Attorney General. They owe me 80 percent commission on all my designer items 7 of them, the 30 dollar increase they offered me was offensive and a scam. I only wish I had read here before being scammed. These are facts not claims.

terrible website that i don’t recommend to anyone. they sell your clothes for over $30 then expect you to be happy with getting 3 dollars back 😂 i truly did need to get rid of most of the things i sent in but it seems as if they’re picking the things i’d personally would throw away. they said my Skims item was not available to sell for god knows why. i wore it once. who knows what they did with half the shit that had tags on it still. will never be returning to this godawful site again.
don’t forget they also lost FOUR of my bags. this is a joke!