The Wrinkly Elephant Reviews 120

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their amazing quality, natural ingredients, and delightful scents. Many people appreciate how the products, especially the shampoo bars and soaps, leave their hair and skin feeling soft, healthy, and moisturized. The eco-friendly nature and beautiful packaging of the items are also frequently mentioned as significant positives. Reviewers also commend the company for its excellent service, noting the quick dispatch and delivery of orders. The inclusion of thoughtful touches like handwritten notes and free samples further enhances the customer experience. People find the ordering process easy and appreciate being kept informed about their deliveries, making them eager to shop with the company again.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Reviewers frequently praise the soaps... See more

Quality

Reviewers consistently express delight with the quality of the products. Customers praise the handmade soaps... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love The Wrinkly Elephant! All products are amazing and made using all natural ingredients. I personally love the shampoo and conditioner bars, which have transformed my hair, making it mor... See more

Company replied

Rated 5 out of 5 stars

As always Stu and Lisa dispatch products quickly and beautifullly packaged , first time using a shampoo bar, very pleased with product makes hair soft and shiny,lovely smell and lathers well. Will b... See more

Company replied

Rated 5 out of 5 stars

I emailed The Wrinkly Elephant with a query before purchasing as I received a prompt, polite, and helpful reply. I went on to place my order and it arrived only a couple of days later. It was very... See more

Company replied

Rated 5 out of 5 stars

Lisa & Stu are just the best. I needed to add to my Xmas order and have it delivered before Dec. Their communication was fantastic. My products arrived today and they are perfect and the smell from t... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

The Wrinkly Elephant Company brings you a range of natural bath and body products that take care of your skin, whether it be for your daily routine or for that bit of an extra pamper. With the perfect balance of natural ingredients, our handmade range includes natural soap bars, clay face masks, shower steamers, body wash foamers, lip care, bath salts and foot soaks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shampoo bar switch

As always Stu and Lisa dispatch products quickly and beautifullly packaged , first time using a shampoo bar, very pleased with product makes hair soft and shiny,lovely smell and lathers well. Will be purchasing a conditioner bar now to complete set!

25 September 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you. So pleased you have made the switch to a shampoo bar and your hair is feeling the benefits.

Rated 5 out of 5 stars

Lisa & Stu are just the best

Lisa & Stu are just the best. I needed to add to my Xmas order and have it delivered before Dec. Their communication was fantastic. My products arrived today and they are perfect and the smell from the soap is amazing. I have followed this company for years and they never let you down.
Would highly recommend that you buy their products

13 November 2025
Unprompted review
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Aww thank you. We will always try to accommodate any special requests. Thank you for your continued support

Rated 5 out of 5 stars

Amazing smell

I bought these as a gift and was sad to see them go as they were making my house smell amazing! Thank you

23 August 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Aww thank you. I hope you've managed to treat yourself too.

Rated 5 out of 5 stars

Best soap’s

Best soap’s! smell wonderful feel fabulous. Love the tea tree great for all skin and for problematic skin . Super fast delivery even the post people comment on the smell ♥️

25 August 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Ha Ha. We have heard this quite a bit that the post people comment. So pleased you love our soaps. Thank you for your support

Rated 5 out of 5 stars

The shampoo bar is really lovely

The shampoo bar is really lovely, I was unsure what to expect but I am really impressed with it and how it lathered up.
Great service and prompt delivery 😊

24 July 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you for your review and I am so pleased you have made the switch to shampoo bars.

Rated 5 out of 5 stars

Lovely small business

Lovely small business. I recently purchased a soap bundle with some new scents (to me) and every single one was gorgeous. Lovely scents and the soaps last well.

26 August 2025
Unprompted review
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you. So pleased to hear you have tried some new scents and have enjoyed them. We have some more new ones coming very soon.

Rated 5 out of 5 stars

A lovely experience

I emailed The Wrinkly Elephant with a query before purchasing as I received a prompt, polite, and helpful reply.
I went on to place my order and it arrived only a couple of days later. It was very well packaged, and really pretty, and also included a hand written note and a shower steamer for free to try!
An absolutely lovely company to deal with, I'm really excited to try my new products and hope to shop with them again!

26 July 2025
Unprompted review
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you so much for your lovely review. I hope you loved using your products

Rated 5 out of 5 stars

Adore The Wrinkly Elephant…

Absolutely adore The Wrinkly Elephant Co. – My go-to for handmade soap!
From start to finish, my experience has been nothing short of fantastic.
Firstly, their handmade soaps are just divine. You can truly tell the care and quality that goes into each bar. They smell amazing, lather beautifully, and leave my skin feeling wonderfully soft and moisturised – never dry or stripped. I've tried a few different scents now, and each one has been a delightful experience.
Beyond the incredible products, the service I received was absolutely brilliant. My order arrived quickly, was beautifully packaged, and any questions I had were answered promptly and with such a friendly demeanor. It's clear that customer satisfaction is a top priority for them.
If you're looking for high-quality, lovingly made handmade soaps and want to support a small business with truly excellent service, look no further than The Wrinkly Elephant Co. I can't recommend them highly enough and will definitely be a returning customer!

5 May 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Wow. This blew me away. It is so lovely to receive comments like this especially when we have our difficult days. Thank you so much for taking the time to write this heartfelt review. it is very much appreciated especially at a time when small business are struggling. It definitely makes it all worthwhile 🧡🐘

Rated 5 out of 5 stars

reliable and friendly with a personal touch

As always, reliable, friendly service with the lovely little personal touch of a handwritten note which is much appreciated

30 April 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Diane for your continued support and for taking the time to leave a review. Very much appreciated

Rated 5 out of 5 stars

Beautiful soap

Beautiful soap, delivered within in a couple days, beautifully presented .

21 April 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Karen for your kind words and continued support for our business.

Rated 5 out of 5 stars

Lovely soaps

Lovely soaps. Citrus burst with grapefruit is amazing.
Beautifully packaged and great quality as always x

30 March 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you for your review and continued support Cheryl. So pleased you love our soaps.

Rated 5 out of 5 stars

Fabulous products!

Products are beautifully packaged and always delivered on time.
Communication excellent.

30 March 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Anna for your review and so pleased you are happy with our products and service.

Rated 5 out of 5 stars

A must purchase - amazing soap

Quick delivery, amazing soap…always purchase for my husband and he just loves it, one I know he’s low I’ll order more and always love the hand written note from Lisa too.

30 March 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you for taking the time to leave review, it is always very much appreciated. So pleased you love our Soap.

Rated 5 out of 5 stars

Amazing Soap!!!

The Winkley Elephant soap is great. They have a lovely range of fragrances that lasts with the soap. The ingredients are kind to sensitive skin. I have used only this soap for years and will continue to. Their customer service is excellent!

30 March 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Jen for your lovely review and continued support. So pleased you love our range.

Rated 5 out of 5 stars

Simple but amazing!

Absolutely love this soap and use it as my daily facial cleanser. Lathers up really creamy and leaves my skin feeling clean and really soft. Bar stays nice and firm between washes and lasts a very long time. Love that it’s natural ingredients with no nasties. Great value for money.

3 February 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Lisa for taking the time to leave a review. I am so pleased that you using our soaps as your daily cleanser.

Rated 5 out of 5 stars

Does what is promised

It was easy to order. was kept up to date on my order. My came within a few days.

2 February 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Lynn for taking the time to leave a review. I am so pleased your order arrived on time.

Rated 5 out of 5 stars

Great products great service…

Delivered within a few days and the soaps were fabulous!! We also bought the shower bombs and the smell in the bathroom was just amazing!!! Also love supporting local businesses so it’s a win win for us!!

2 February 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Sue for supporting our small business and for taking the time to leave a review. So glad you are enjoying all of our products.

Rated 5 out of 5 stars

Great product

Great product, great company, friendly people who care about their products.

12 January 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Aww such kind words. Thank you so much Helen.

Rated 5 out of 5 stars

Great company

The company are very friendly and helpful and very open and honest in how their products are made. Great communication and orders arrive quickly and well packaged

19 January 2025
The Wrinkly Elephant logo

Reply from The Wrinkly Elephant

Thank you Sadie. We are always open and transparent with what goes into our products and I am so pleased that you love that too.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look